TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 3 out of 5 by from Too expensive Turbo Tax is my go to when filling taxes. Now it is costing about 200 dollars to file for them. A relative of mine used Turbo Tax for the first time to file their taxes and commented how it was expensive. So much for it being "Free"
Date published: 2023-04-08
Rated 5 out of 5 by from turbotax is so easy to use Turbotax was incredibly easy to use and informative
Date published: 2023-04-08
Rated 2 out of 5 by from Wasn’t as happy this time I have used Turbo Tax for numerous years and have even recommended them. However, this year it seemed to be a real pain. I opted for the premium package so that I could have live help as it wouldn’t let me input all of my rental property deductions. Unfortunately though the live help was unavailable when I needed them. I then went to live chat but again got no where do I opted for a phone call. When they called me back, it was a recording like I didn’t answer the phone. I was furious at this point. So I down graded the package as there was no support. I think next year I may have to find another route as today had my nerves shot.
Date published: 2023-04-08
Rated 3 out of 5 by from Disappointing Experience I've used Turbo Tax for several years now; this was the first year I've struggled to navigate it. It has become a convoluted chore of a program. The fact that it has lost all user-friendliness and no longer provides helpful explanations is bad enough but when you also consider the insane price increase, it's not worth it. I'll be using a different product next year.
Date published: 2023-04-08
Rated 5 out of 5 by from Turbotax is Awesome I spoke to some live experts during the process. I was surprised how quick they were to respond. They were patient and were very helpful and alleviated my concerns about my need to file a non-resident return or not.
Date published: 2023-04-08
Rated 4 out of 5 by from turbo tax is always awesome i love it i only wish that returning to forms were a lot easier
Date published: 2023-04-08
Rated 5 out of 5 by from # 1 tax helpers It was very good, step by step help(page by page) line by line
Date published: 2023-04-08
Rated 1 out of 5 by from TurboTax is not awesome Stop forcing me to pay for unnecessary things. I shouldn't have to pay extra just to file online. Also, stop contributing to tax lobbyists.
Date published: 2023-04-08
Rated 5 out of 5 by from I recommend Turbo Tax I have been using TurboTax for over 10 years, from several W2s, owning condo rental property, selling property and having a photography business. Never had a problem, they walked my through it step by step with tons of help ontions. Ted
Date published: 2023-04-08
Rated 3 out of 5 by from Lots of bugs and poor customer service with some Encountered numerous cryptic error messages and when reviewing the final return I saw what appears to be missing information and Turbotax "product support" failed to help (and some didn't even try, my last call was the best with Charlene). I kept being told we're product support, for tax questions upgrade to talking to a tax advisor. I didn't have tax questions, I just wanted an explanation of the error message on screen.
Date published: 2023-04-08
All TurboTax® Offerings Reviews - Page 4319
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Too expensive Turbo Tax is my go to when filling taxes. Now it is costing about 200 dollars to file for them. A relative of mine used Turbo Tax for the first time to file their taxes and commented how it was expensive. So much for it being "Free"
Date published: 2023-04-08
Rated 5 out of 5 by from turbotax is so easy to use Turbotax was incredibly easy to use and informative
Date published: 2023-04-08
Rated 2 out of 5 by from Wasn’t as happy this time I have used Turbo Tax for numerous years and have even recommended them. However, this year it seemed to be a real pain. I opted for the premium package so that I could have live help as it wouldn’t let me input all of my rental property deductions. Unfortunately though the live help was unavailable when I needed them. I then went to live chat but again got no where do I opted for a phone call. When they called me back, it was a recording like I didn’t answer the phone. I was furious at this point. So I down graded the package as there was no support. I think next year I may have to find another route as today had my nerves shot.
Date published: 2023-04-08
Rated 3 out of 5 by from Disappointing Experience I've used Turbo Tax for several years now; this was the first year I've struggled to navigate it. It has become a convoluted chore of a program. The fact that it has lost all user-friendliness and no longer provides helpful explanations is bad enough but when you also consider the insane price increase, it's not worth it. I'll be using a different product next year.
Date published: 2023-04-08
Rated 5 out of 5 by from Turbotax is Awesome I spoke to some live experts during the process. I was surprised how quick they were to respond. They were patient and were very helpful and alleviated my concerns about my need to file a non-resident return or not.
Date published: 2023-04-08
Rated 4 out of 5 by from turbo tax is always awesome i love it i only wish that returning to forms were a lot easier
Date published: 2023-04-08
Rated 5 out of 5 by from # 1 tax helpers It was very good, step by step help(page by page) line by line
Date published: 2023-04-08
Rated 1 out of 5 by from TurboTax is not awesome Stop forcing me to pay for unnecessary things. I shouldn't have to pay extra just to file online. Also, stop contributing to tax lobbyists.
Date published: 2023-04-08
Rated 5 out of 5 by from I recommend Turbo Tax I have been using TurboTax for over 10 years, from several W2s, owning condo rental property, selling property and having a photography business. Never had a problem, they walked my through it step by step with tons of help ontions. Ted
Date published: 2023-04-08
Rated 3 out of 5 by from Lots of bugs and poor customer service with some Encountered numerous cryptic error messages and when reviewing the final return I saw what appears to be missing information and Turbotax "product support" failed to help (and some didn't even try, my last call was the best with Charlene). I kept being told we're product support, for tax questions upgrade to talking to a tax advisor. I didn't have tax questions, I just wanted an explanation of the error message on screen.
Date published: 2023-04-08
All TurboTax® Offerings Reviews - Page 4319