TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 2 out of 5 by from TurboTax Deluxe was unable to update After I downloaded 2022 TurboTax Deluxe, it attempted to update but would fail. I attempted several more times and it continued to fail. Each time, i submitted information to your support teams via the application. I was able to get into the application and work on my return, but it would never successfully download the updates. I also followed the steps to manually update the application and this was successful. However, each time I attempted to open the application, it wanted to go thru the update process and fail as before. It got to the point where i could no longer even fully open the app. I called your support line and Akeila S. did her very best to resolve my issue but recommended escalating the problem to Tier 2 support. She indicated that Tier 2 support would be calling me. Guess what, never heard from Tier 2 support.
Date published: 2023-04-04
Rated 1 out of 5 by from Over priced and misleading No tax advice assistance with pro. Will not use ever again, i'd rather do by hand.
Date published: 2023-04-04
Rated 5 out of 5 by from Works perfectly Wonderful very helpful and easy to use. Would recommend to others!,
Date published: 2023-04-04
Rated 5 out of 5 by from Turbo tax is a great service The service is easy to understand. The personel were always polite and proffessional...great service all around
Date published: 2023-04-04
Rated 5 out of 5 by from TurboTax walked me through every step of the way. Excellent, walked me through every step of the way to get best benefits.
Date published: 2023-04-04
Rated 1 out of 5 by from You said this would be quick, easy & cheap, wrong. I spent most of my time waiting for the system other wise I would have been finished a lot quicker, and each page had a different navigation method.
Date published: 2023-04-04
Rated 5 out of 5 by from Very Helpful TurboTax makes things easy by figuring out what you need, asking questions in an easy-to-understand fashion, and having plenty of explanations available if anything is confusing.
Date published: 2023-04-04
Rated 2 out of 5 by from Exploitative Coincidentally, TurboTax always costs exactly as much as my returns or more. If only the IRS had a similar software.
Date published: 2023-04-04
Rated 5 out of 5 by from easy and understandable Your tax team and customer support .... top notch!!
Date published: 2023-04-04
Rated 4 out of 5 by from Great Fast easy and most cost effective at free. Took 30 minutes and I was done. Don't pay 200 Dollars for someone in a store to do the same
Date published: 2023-04-04
All TurboTax® Offerings Reviews - Page 4311
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from TurboTax Deluxe was unable to update After I downloaded 2022 TurboTax Deluxe, it attempted to update but would fail. I attempted several more times and it continued to fail. Each time, i submitted information to your support teams via the application. I was able to get into the application and work on my return, but it would never successfully download the updates. I also followed the steps to manually update the application and this was successful. However, each time I attempted to open the application, it wanted to go thru the update process and fail as before. It got to the point where i could no longer even fully open the app. I called your support line and Akeila S. did her very best to resolve my issue but recommended escalating the problem to Tier 2 support. She indicated that Tier 2 support would be calling me. Guess what, never heard from Tier 2 support.
Date published: 2023-04-04
Rated 1 out of 5 by from Over priced and misleading No tax advice assistance with pro. Will not use ever again, i'd rather do by hand.
Date published: 2023-04-04
Rated 5 out of 5 by from Works perfectly Wonderful very helpful and easy to use. Would recommend to others!,
Date published: 2023-04-04
Rated 5 out of 5 by from Turbo tax is a great service The service is easy to understand. The personel were always polite and proffessional...great service all around
Date published: 2023-04-04
Rated 5 out of 5 by from TurboTax walked me through every step of the way. Excellent, walked me through every step of the way to get best benefits.
Date published: 2023-04-04
Rated 1 out of 5 by from You said this would be quick, easy & cheap, wrong. I spent most of my time waiting for the system other wise I would have been finished a lot quicker, and each page had a different navigation method.
Date published: 2023-04-04
Rated 5 out of 5 by from Very Helpful TurboTax makes things easy by figuring out what you need, asking questions in an easy-to-understand fashion, and having plenty of explanations available if anything is confusing.
Date published: 2023-04-04
Rated 2 out of 5 by from Exploitative Coincidentally, TurboTax always costs exactly as much as my returns or more. If only the IRS had a similar software.
Date published: 2023-04-04
Rated 5 out of 5 by from easy and understandable Your tax team and customer support .... top notch!!
Date published: 2023-04-04
Rated 4 out of 5 by from Great Fast easy and most cost effective at free. Took 30 minutes and I was done. Don't pay 200 Dollars for someone in a store to do the same
Date published: 2023-04-04
All TurboTax® Offerings Reviews - Page 4311