TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

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Rated 3 out of 5 by from E-File Funtion Needs Improvement! Overall, TurboTax is easy to use and helpful in completing tax returns; however, for back-to-back years now, I've had to print and file a return that keeps getting erroneously rejected - errr! The error message indicates that the PY AGI is incorrect; HOWEVER, per the IRS Transcript AND the PY tax return that was filed, it is CORRECT! I also tried entering "0" as some guidance suggests, but that doesn't work either. Therefore, since neither the CORRECT PY AGI nor "0" work for ID verification, the return keeps getting rejected and needs to be mailed, which is entirely inefficient and obviously results in processing delays due to paper returns that need to be data entered ...while the info is already in the TurboTax software and should be transmittable via the push of a button. Also, we paid the VA e-File fee for nothing, since the state return can't be e-filed until a Federal e-file return is accepted, so now they both need to be mailed. FRUSTRATING!
Date published: 2022-10-18
Rated 4 out of 5 by from Dificult this year My return keeps getting rejected because they say that my wife's AGI is not correct. Turbo tax pulled it from my last years return so I don't see how it can be wrong especially since it is the same as mine.
Date published: 2022-10-18
Rated 4 out of 5 by from TurboTax Needs an Adjustment I efiled the federal tax return before efiling the state tax return. TurboTax did not permit efiling the state return so I had to efile the federal tax return again so I could efile the state tax return. Since I efiled the federal tax return in TurboTax, the system should have already "known" that fact and allowed me to efile the state tax return.
Date published: 2022-10-18
Rated 5 out of 5 by from So very helpful for a first time person - and self Thank you for great questions that helped get me through the whole process of filing taxes on line and also doing self employment for both of our businesses!
Date published: 2022-10-18
Rated 5 out of 5 by from Very easy to follow The process they use is easy to follow and makes it super easy to do my own taxes
Date published: 2022-10-18
Rated 3 out of 5 by from Average I had been using TT for decades, quite happily. In recent years, however, in order to get the most out of the program, we must spend time learning how to best use it, lest we miss out on certain nuances, such as finding out by accident that I could click that this return was had a Federal extension on the NJ State return. I believe that the program should offer that alert automatically. I am ready to seek a different Tax Preparation Program for 2022.
Date published: 2022-10-18
Rated 5 out of 5 by from Thanks for making this easy for me.... I am not good at this. Other things in life, sure! But not this. Thank you for this fabulous service...!
Date published: 2022-10-18
Rated 5 out of 5 by from Great Outstanding communication and understanding outstanding
Date published: 2022-10-18
Rated 5 out of 5 by from Easy As Pie Turbo Tax is very easy to use and helps you all the way through
Date published: 2022-10-18
Rated 4 out of 5 by from Frustrated I am more and more frustrated about the process of doing state taxes. In order to revisit ANYTHING you have to go through the ENTIRE interview AGAIN. All I wanted to do was run state error check due to a small change on federal. And Turbo Tax forgets almost all the answers. The federal is almost as bad. Search is a great tool but I had much trouble finding where to enter several forms information. For instance, I needed to check my entries for a W-2. I had to ask FOUR different ways to get 'jump to W-2' instead of a result which had NOTHING to do with W-2s. Having to go through EVERY form manually, or going back and forth between step-by-step over and over, looking for errors, and finding some. Mostly omissions. Going through sections over and over and over because it didn't ask about depreciation, or this or that, did I enter that info? Hunting and pecking cost me days of wasted time chasing my tail.
Date published: 2022-10-18
All TurboTax® Offerings Reviews - Page 44
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from E-File Funtion Needs Improvement! Overall, TurboTax is easy to use and helpful in completing tax returns; however, for back-to-back years now, I've had to print and file a return that keeps getting erroneously rejected - errr! The error message indicates that the PY AGI is incorrect; HOWEVER, per the IRS Transcript AND the PY tax return that was filed, it is CORRECT! I also tried entering "0" as some guidance suggests, but that doesn't work either. Therefore, since neither the CORRECT PY AGI nor "0" work for ID verification, the return keeps getting rejected and needs to be mailed, which is entirely inefficient and obviously results in processing delays due to paper returns that need to be data entered ...while the info is already in the TurboTax software and should be transmittable via the push of a button. Also, we paid the VA e-File fee for nothing, since the state return can't be e-filed until a Federal e-file return is accepted, so now they both need to be mailed. FRUSTRATING!
Date published: 2022-10-18
Rated 4 out of 5 by from Dificult this year My return keeps getting rejected because they say that my wife's AGI is not correct. Turbo tax pulled it from my last years return so I don't see how it can be wrong especially since it is the same as mine.
Date published: 2022-10-18
Rated 4 out of 5 by from TurboTax Needs an Adjustment I efiled the federal tax return before efiling the state tax return. TurboTax did not permit efiling the state return so I had to efile the federal tax return again so I could efile the state tax return. Since I efiled the federal tax return in TurboTax, the system should have already "known" that fact and allowed me to efile the state tax return.
Date published: 2022-10-18
Rated 5 out of 5 by from So very helpful for a first time person - and self Thank you for great questions that helped get me through the whole process of filing taxes on line and also doing self employment for both of our businesses!
Date published: 2022-10-18
Rated 5 out of 5 by from Very easy to follow The process they use is easy to follow and makes it super easy to do my own taxes
Date published: 2022-10-18
Rated 3 out of 5 by from Average I had been using TT for decades, quite happily. In recent years, however, in order to get the most out of the program, we must spend time learning how to best use it, lest we miss out on certain nuances, such as finding out by accident that I could click that this return was had a Federal extension on the NJ State return. I believe that the program should offer that alert automatically. I am ready to seek a different Tax Preparation Program for 2022.
Date published: 2022-10-18
Rated 5 out of 5 by from Thanks for making this easy for me.... I am not good at this. Other things in life, sure! But not this. Thank you for this fabulous service...!
Date published: 2022-10-18
Rated 5 out of 5 by from Great Outstanding communication and understanding outstanding
Date published: 2022-10-18
Rated 5 out of 5 by from Easy As Pie Turbo Tax is very easy to use and helps you all the way through
Date published: 2022-10-18
Rated 4 out of 5 by from Frustrated I am more and more frustrated about the process of doing state taxes. In order to revisit ANYTHING you have to go through the ENTIRE interview AGAIN. All I wanted to do was run state error check due to a small change on federal. And Turbo Tax forgets almost all the answers. The federal is almost as bad. Search is a great tool but I had much trouble finding where to enter several forms information. For instance, I needed to check my entries for a W-2. I had to ask FOUR different ways to get 'jump to W-2' instead of a result which had NOTHING to do with W-2s. Having to go through EVERY form manually, or going back and forth between step-by-step over and over, looking for errors, and finding some. Mostly omissions. Going through sections over and over and over because it didn't ask about depreciation, or this or that, did I enter that info? Hunting and pecking cost me days of wasted time chasing my tail.
Date published: 2022-10-18
All TurboTax® Offerings Reviews - Page 44