TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from TOO EXPENSIVE TOO EXPENSIVE FOR BASIC INFO....................................................................
Date published: 2023-04-05
Rated 1 out of 5 by from TURBOTAX IS very badddddddd IT WAS BAD, user experience incredibly stressful and it cost more to file through turbotax than hr block
Date published: 2023-04-05
Rated 3 out of 5 by from turbo tax isn't really free mostly, okay. but the free version wouldn't let me calculate self employed expenses; that cost an extra $119.
Date published: 2023-04-05
Rated 2 out of 5 by from It was not easy to go back and review and correct. I had questions on why it was not going through. I called the number that was on the site. I had a very hard time hearing and understanding the person that I spoke to. I was told that it was good to go and I tried to send it and it failed. Then I couldn't get back in to change it.
Date published: 2023-04-05
Rated 5 out of 5 by from TurboTax makes a complex process look simple TurboTax made my tax filling much simpler given my life events changes and explained in complex details in a very simplistic way.
Date published: 2023-04-05
Rated 5 out of 5 by from Use it every year I use it every year and if there is a hiccup they help me fix it.
Date published: 2023-04-05
Rated 5 out of 5 by from Year after Year- no complaints Great product, always updating and making it easier
Date published: 2023-04-05
Rated 1 out of 5 by from Website is badly broken I finished entering all of my information in under 2 hours. However, when I went to get it checked, an issue was flagged. When I requested help from an expert, Turbotax took me on a 4 hour experience of being put on hold, waiting for phonecalls that never happened, and having people in the chat give bad advice that resulted in me having to re-enter entire forms. I was paying for extra services, but Turbotax just made the entire experience awful by wasting my time. Ken was helpful. Mareysha D. was a start. But other staff simply punted and made everything worse.
Date published: 2023-04-05
Rated 5 out of 5 by from Still a good service Yes, they will charge you if you let them. But even with my complications, this was less confusing than doing it on the other services. I appreciate the hand holding. Thanks turbo tax
Date published: 2023-04-05
Rated 5 out of 5 by from Turbo Tax for 2023 worked very well. Have used Turbo Tax for some years now and it has served me well. It steps you through all the areas collecting information and produces a great final product.
Date published: 2023-04-05
All TurboTax® Offerings Reviews - Page 4296
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from TOO EXPENSIVE TOO EXPENSIVE FOR BASIC INFO....................................................................
Date published: 2023-04-05
Rated 1 out of 5 by from TURBOTAX IS very badddddddd IT WAS BAD, user experience incredibly stressful and it cost more to file through turbotax than hr block
Date published: 2023-04-05
Rated 3 out of 5 by from turbo tax isn't really free mostly, okay. but the free version wouldn't let me calculate self employed expenses; that cost an extra $119.
Date published: 2023-04-05
Rated 2 out of 5 by from It was not easy to go back and review and correct. I had questions on why it was not going through. I called the number that was on the site. I had a very hard time hearing and understanding the person that I spoke to. I was told that it was good to go and I tried to send it and it failed. Then I couldn't get back in to change it.
Date published: 2023-04-05
Rated 5 out of 5 by from TurboTax makes a complex process look simple TurboTax made my tax filling much simpler given my life events changes and explained in complex details in a very simplistic way.
Date published: 2023-04-05
Rated 5 out of 5 by from Use it every year I use it every year and if there is a hiccup they help me fix it.
Date published: 2023-04-05
Rated 5 out of 5 by from Year after Year- no complaints Great product, always updating and making it easier
Date published: 2023-04-05
Rated 1 out of 5 by from Website is badly broken I finished entering all of my information in under 2 hours. However, when I went to get it checked, an issue was flagged. When I requested help from an expert, Turbotax took me on a 4 hour experience of being put on hold, waiting for phonecalls that never happened, and having people in the chat give bad advice that resulted in me having to re-enter entire forms. I was paying for extra services, but Turbotax just made the entire experience awful by wasting my time. Ken was helpful. Mareysha D. was a start. But other staff simply punted and made everything worse.
Date published: 2023-04-05
Rated 5 out of 5 by from Still a good service Yes, they will charge you if you let them. But even with my complications, this was less confusing than doing it on the other services. I appreciate the hand holding. Thanks turbo tax
Date published: 2023-04-05
Rated 5 out of 5 by from Turbo Tax for 2023 worked very well. Have used Turbo Tax for some years now and it has served me well. It steps you through all the areas collecting information and produces a great final product.
Date published: 2023-04-05
All TurboTax® Offerings Reviews - Page 4296