TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281680 reviews)
Star ratings are from 2021
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Rated 3 out of 5 by from this year was difficult bought a CD this year. Could not download info from previous years, even though I had used TurboTax for a number of years. Could not get through to customer service. Always got the automated voice. The only reason I use TurboTax is for the download of data from my broker. If not for that, it would not be worth the considerable extra money over other services.
Date published: 2021-04-23
Rated 4 out of 5 by from Turbo Tax works 2nd year to use Turbo Tax. It seems to work and is easy. I did talk to the help desk and I was impressed with how friendly and knowledgeable she was.
Date published: 2021-04-23
Rated 5 out of 5 by from Easy, fast and reliable! Very straightforward and cheap to process, right up my ally!
Date published: 2021-04-23
Rated 5 out of 5 by from TURBO TAX MAKES MY LIFE SO MUCH EASIER DURING TAX ALL THE EXPLANATIONAL NOTES AND LIVE HELP MAKE MY LIFE EASIER AND GIVES ME PEACE WHEN I RUN THE CHECK AND EVERYTHING IS GOOD. I CAN THEN WIPE MY BROW AND SAY DONE FOR ANOTHER YEAR!! THANK YOU TO ALL AT TURBO TAX!!
Date published: 2021-04-23
Rated 5 out of 5 by from TurboTax Cuts Through the Insane US Tax Code I had a problem with deductions and the Help Line expert got me through it quickly and professionally. The US tax code is insanely complicated so, until they decide to simplify it to something more sensible, TurboTax will get you through it.
Date published: 2021-04-23
Rated 5 out of 5 by from TurboTax Awesome Beta TurboTax is pricey, but it has a good user experience with the option to upgrade for expert help. Self-employed filers who use QuickBooks will find TurboTax especially valuable.
Date published: 2021-04-23
Rated 5 out of 5 by from Great Assistance! I got stuck and live rep called me asap and walked me through! Best and less expensive thing I have done in a long time with my taxes.
Date published: 2021-04-23
Rated 5 out of 5 by from TURBO TAX is fantastic This is my first time using an Expert to fill out my returns and am so glad I did for it took all my anxieties and frustration away. Janet
Date published: 2021-04-23
Rated 4 out of 5 by from Pretty Easy If you have simple returns it is a pretty straight forward process. I had a few complicated issues that were still resolved within the free edition as well.
Date published: 2021-04-23
Rated 3 out of 5 by from Turbo tax is a challenge In some cases turbo was not able to extract information from documents. Synchrony bank was not listed? Not happy that I paid too much for the service when other people paid significant less by buying a turbo tax from Costco. Online should be way easier. Your service should include expert advice and not have to pay extra for it.
Date published: 2021-04-23
All TurboTax® Offerings Reviews - Page 4281
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from this year was difficult bought a CD this year. Could not download info from previous years, even though I had used TurboTax for a number of years. Could not get through to customer service. Always got the automated voice. The only reason I use TurboTax is for the download of data from my broker. If not for that, it would not be worth the considerable extra money over other services.
Date published: 2021-04-23
Rated 4 out of 5 by from Turbo Tax works 2nd year to use Turbo Tax. It seems to work and is easy. I did talk to the help desk and I was impressed with how friendly and knowledgeable she was.
Date published: 2021-04-23
Rated 5 out of 5 by from Easy, fast and reliable! Very straightforward and cheap to process, right up my ally!
Date published: 2021-04-23
Rated 5 out of 5 by from TURBO TAX MAKES MY LIFE SO MUCH EASIER DURING TAX ALL THE EXPLANATIONAL NOTES AND LIVE HELP MAKE MY LIFE EASIER AND GIVES ME PEACE WHEN I RUN THE CHECK AND EVERYTHING IS GOOD. I CAN THEN WIPE MY BROW AND SAY DONE FOR ANOTHER YEAR!! THANK YOU TO ALL AT TURBO TAX!!
Date published: 2021-04-23
Rated 5 out of 5 by from TurboTax Cuts Through the Insane US Tax Code I had a problem with deductions and the Help Line expert got me through it quickly and professionally. The US tax code is insanely complicated so, until they decide to simplify it to something more sensible, TurboTax will get you through it.
Date published: 2021-04-23
Rated 5 out of 5 by from TurboTax Awesome Beta TurboTax is pricey, but it has a good user experience with the option to upgrade for expert help. Self-employed filers who use QuickBooks will find TurboTax especially valuable.
Date published: 2021-04-23
Rated 5 out of 5 by from Great Assistance! I got stuck and live rep called me asap and walked me through! Best and less expensive thing I have done in a long time with my taxes.
Date published: 2021-04-23
Rated 5 out of 5 by from TURBO TAX is fantastic This is my first time using an Expert to fill out my returns and am so glad I did for it took all my anxieties and frustration away. Janet
Date published: 2021-04-23
Rated 4 out of 5 by from Pretty Easy If you have simple returns it is a pretty straight forward process. I had a few complicated issues that were still resolved within the free edition as well.
Date published: 2021-04-23
Rated 3 out of 5 by from Turbo tax is a challenge In some cases turbo was not able to extract information from documents. Synchrony bank was not listed? Not happy that I paid too much for the service when other people paid significant less by buying a turbo tax from Costco. Online should be way easier. Your service should include expert advice and not have to pay extra for it.
Date published: 2021-04-23
All TurboTax® Offerings Reviews - Page 4281