TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281651 reviews)
Star ratings are from 2021
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Rated 2 out of 5 by from Turbotax software glitch won't let me e-file. I have been using Turbotax for over 15 years. This year, the software wouldn't let me e-file due to something it said I was doing which I was not. I called customer service several times and every time got a different reason why. Finally, the last person said to delete a few forms I didn't need and it still says I cannot e-file. After googling the problem, it seems they had the same problem last year and the year before. From what I understood, they eventually fixed the issue in the previous years. But it is now April 6th, and this year's problem still exists. I did not want to print and mail my returns; it is unacceptable that due to their software glitch, I have to. Turbotax, please listen to your customers or I will definitely be looking at purchasing a different tax software next time.
Date published: 2021-04-07
Rated 5 out of 5 by from worked well as expected we've used a turbotax product since 2007 and have always been pleased
Date published: 2021-04-07
Rated 5 out of 5 by from Easy Cheesy TurboTax was a breeze!And free!!! I recommend TurboTax!
Date published: 2021-04-07
Rated 5 out of 5 by from turbo tax is awesome very simple easy very helpful this makes doing taxes very fast and quick
Date published: 2021-04-07
Rated 3 out of 5 by from Mortgage and debt questions Mortgage and debt entries were unclear. I was frustrated the fix button did not clarify data from different years.
Date published: 2021-04-07
Rated 5 out of 5 by from Graet and convenient app Everything was way too easy to file and everything went smoothly
Date published: 2021-04-07
Rated 5 out of 5 by from Big help Ezzey to use ... Lots of help when needed and very fast
Date published: 2021-04-07
Rated 5 out of 5 by from TurboTax is so EASY! Ive been using TurboTax for 8 years now and it is so easy and simple! They spell everything out and make it real easy to follow!
Date published: 2021-04-07
Rated 5 out of 5 by from Satisfied customer We received gold star assistance from TurboTax live phone chat.
Date published: 2021-04-07
Rated 5 out of 5 by from Excellent Whole processes was easy. However Charging a feeof $29 for a return which has 0 income
Date published: 2021-04-07
All TurboTax® Offerings Reviews - Page 4263
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Turbotax software glitch won't let me e-file. I have been using Turbotax for over 15 years. This year, the software wouldn't let me e-file due to something it said I was doing which I was not. I called customer service several times and every time got a different reason why. Finally, the last person said to delete a few forms I didn't need and it still says I cannot e-file. After googling the problem, it seems they had the same problem last year and the year before. From what I understood, they eventually fixed the issue in the previous years. But it is now April 6th, and this year's problem still exists. I did not want to print and mail my returns; it is unacceptable that due to their software glitch, I have to. Turbotax, please listen to your customers or I will definitely be looking at purchasing a different tax software next time.
Date published: 2021-04-07
Rated 5 out of 5 by from worked well as expected we've used a turbotax product since 2007 and have always been pleased
Date published: 2021-04-07
Rated 5 out of 5 by from Easy Cheesy TurboTax was a breeze!And free!!! I recommend TurboTax!
Date published: 2021-04-07
Rated 5 out of 5 by from turbo tax is awesome very simple easy very helpful this makes doing taxes very fast and quick
Date published: 2021-04-07
Rated 3 out of 5 by from Mortgage and debt questions Mortgage and debt entries were unclear. I was frustrated the fix button did not clarify data from different years.
Date published: 2021-04-07
Rated 5 out of 5 by from Graet and convenient app Everything was way too easy to file and everything went smoothly
Date published: 2021-04-07
Rated 5 out of 5 by from Big help Ezzey to use ... Lots of help when needed and very fast
Date published: 2021-04-07
Rated 5 out of 5 by from TurboTax is so EASY! Ive been using TurboTax for 8 years now and it is so easy and simple! They spell everything out and make it real easy to follow!
Date published: 2021-04-07
Rated 5 out of 5 by from Satisfied customer We received gold star assistance from TurboTax live phone chat.
Date published: 2021-04-07
Rated 5 out of 5 by from Excellent Whole processes was easy. However Charging a feeof $29 for a return which has 0 income
Date published: 2021-04-07
All TurboTax® Offerings Reviews - Page 4263