TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

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Rated 5 out of 5 by from Love TurboTax! I love that TurboTax asks you questions and then pre-fills the most common answers, and also that it tells you when something doesn't occur too often. I started renting out a property so my taxes were much more detailed, with many terms I was not familiar with. TT helped simplify it a great deal. The Net Loss concept was still a bit confusing, though, so I went up a level with my taxes and had a CPA review them, specifically that part. I wasn't sure where to look to see if the loss from last year was properly applied.
Date published: 2021-06-03
Rated 5 out of 5 by from TurboTax is GREAT I've been using TurboTax for over 25 years. Very user friendly and exact info.
Date published: 2021-06-03
Rated 5 out of 5 by from Exceptional Professional Service I received exceptional professional tax preparation service in a timely manner.
Date published: 2021-06-03
Rated 3 out of 5 by from Not bad, could be better What is the benefit of using a software that cost a lot without much customer service? This was my first time using for business and may be the last, due to lack of service attached to the product.
Date published: 2021-06-03
Rated 1 out of 5 by from Beware of downloading I have been using Turbo Tax since it was Parson's Technology, and have loved it every year that I have used it, no problems. I have always purchased a CD and installed it on my computer to use. This year I downloaded from Amazon to my new laptop. Everything was as usual until it came time to pay to file the state return. Came up with a blank screen, after two or three days of looking I found you have to lower the resolution of your display settings in order for it to work. After changing it the process worked.
Date published: 2021-06-03
Rated 5 out of 5 by from Amazing To Work With! My turbo Tax Expert (Alicia) was a pleasure to work with. She was very knowledgeable and patient with me and the many questions I had regarding my taxes. She helped make my life so much easier and walked me through every step needed.
Date published: 2021-06-03
Rated 1 out of 5 by from Turbo tax is overpriced now I used to go to turbo tax because i could file my own taxes for low costs, but now im paying more than i would going to HR block and having someone else do them. Being charged 200$ to do your own taxes.
Date published: 2021-06-03
Rated 5 out of 5 by from TurboTax is awesome Easy to do and I had no trouble at all. Will continue to use every year.
Date published: 2021-06-03
Rated 5 out of 5 by from TurboTax is always easy to use TurboTax is always easy to use. It's self-guided and double-checks your work.
Date published: 2021-06-03
Rated 5 out of 5 by from Excellent Customer Service! Blair went live on my screen and walked me through filing my 1099-G form because there was an error on it. He answered all of my questions, solved the problem and completed the filing!
Date published: 2021-06-03
All TurboTax® Offerings Reviews - Page 427
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Love TurboTax! I love that TurboTax asks you questions and then pre-fills the most common answers, and also that it tells you when something doesn't occur too often. I started renting out a property so my taxes were much more detailed, with many terms I was not familiar with. TT helped simplify it a great deal. The Net Loss concept was still a bit confusing, though, so I went up a level with my taxes and had a CPA review them, specifically that part. I wasn't sure where to look to see if the loss from last year was properly applied.
Date published: 2021-06-03
Rated 5 out of 5 by from TurboTax is GREAT I've been using TurboTax for over 25 years. Very user friendly and exact info.
Date published: 2021-06-03
Rated 5 out of 5 by from Exceptional Professional Service I received exceptional professional tax preparation service in a timely manner.
Date published: 2021-06-03
Rated 3 out of 5 by from Not bad, could be better What is the benefit of using a software that cost a lot without much customer service? This was my first time using for business and may be the last, due to lack of service attached to the product.
Date published: 2021-06-03
Rated 1 out of 5 by from Beware of downloading I have been using Turbo Tax since it was Parson's Technology, and have loved it every year that I have used it, no problems. I have always purchased a CD and installed it on my computer to use. This year I downloaded from Amazon to my new laptop. Everything was as usual until it came time to pay to file the state return. Came up with a blank screen, after two or three days of looking I found you have to lower the resolution of your display settings in order for it to work. After changing it the process worked.
Date published: 2021-06-03
Rated 5 out of 5 by from Amazing To Work With! My turbo Tax Expert (Alicia) was a pleasure to work with. She was very knowledgeable and patient with me and the many questions I had regarding my taxes. She helped make my life so much easier and walked me through every step needed.
Date published: 2021-06-03
Rated 1 out of 5 by from Turbo tax is overpriced now I used to go to turbo tax because i could file my own taxes for low costs, but now im paying more than i would going to HR block and having someone else do them. Being charged 200$ to do your own taxes.
Date published: 2021-06-03
Rated 5 out of 5 by from TurboTax is awesome Easy to do and I had no trouble at all. Will continue to use every year.
Date published: 2021-06-03
Rated 5 out of 5 by from TurboTax is always easy to use TurboTax is always easy to use. It's self-guided and double-checks your work.
Date published: 2021-06-03
Rated 5 out of 5 by from Excellent Customer Service! Blair went live on my screen and walked me through filing my 1099-G form because there was an error on it. He answered all of my questions, solved the problem and completed the filing!
Date published: 2021-06-03
All TurboTax® Offerings Reviews - Page 427