TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

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#1 best-selling tax software.

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Rated 3 out of 5 by from Needs to improve I've been using this to file a trust return for 3 years now. I doesn't have ease of user features as other products. Things like importing forms are missing so I have to enter myself. This adds the possibility of errors. Overall the price is much higher than other products. The state tax product should be included at tis price. I feel there should be a trust only version of the product as I do not like paying for business features for a trust return. it seems like a money grab especially when other products keep getting better but this one is in a time warp. I've looked at other products and they are not any better.
Date published: 2022-03-19
Rated 4 out of 5 by from Watch out for changes As always happens, turbo tax threw me a curve ball and I found myself half way through the return with an insoluble problem. I failed to check certain choices on one of the screens, and was unable to enter the amounts for repairs and maintenance and unable to get back to fix the problem. I was stuck with incomplete information with no way to correct it. I then made the mistake of deleting my property info which caused an even bigger problem, I lost my depreciation worksheet and therefore was unable to to complete my return accurately. I had to select a more expensive option to get help and luckily after several attempts got in touch with someone who could help me. The first two calls were a waste of time. The name of the tax expert I got in touch with was Larry and he helped me confirm that my data was not lost and I was able to complete my return by starting over. Never assume that your turbo tax experience is going to be the same as it was last time. Now you have to select certain options for property expenses that previously had been included by default, namely expense categories for maintenance and repair expenses. These should always be included by default with all properties along with the real estate taxes. In addition, remember to think very carefully before deleting anything--it's better to find out how to clear the return and start over-- that way you don't risk losing irreplaceable worksheets or other data.
Date published: 2022-03-19
Rated 1 out of 5 by from foreign tax impossinle No information requested on foreign taxes is supplied in K-1 forms from partnerships paying taxes, impossible to file with Turbo Tax
Date published: 2022-03-19
Rated 5 out of 5 by from / love it! This always saves me time and makes it so convenient!
Date published: 2022-03-19
Rated 5 out of 5 by from Turbo Tax is awesome I was able to do my taxes on my owe and was able to fix any errors made with no problem.
Date published: 2022-03-19
Rated 5 out of 5 by from Turbo Tax quickly assists when there is a snag. Got through my tax return much quicker than I thought possible. Plus Turbo tax is thorough so they catch things that might otherwise be missed.
Date published: 2022-03-19
Rated 2 out of 5 by from KR Review Hours and hours later, something simple has been completed. TurboTax has really gone downhill.
Date published: 2022-03-19
Rated 5 out of 5 by from Awasome It was great experience and looking forward to next year
Date published: 2022-03-19
Rated 4 out of 5 by from Great people My experience in the beginning was horrible, but Craig the last person I had was awesome!!!
Date published: 2022-03-19
Rated 5 out of 5 by from TurboTax is great service TurboTax is a good service and employees are helpful and professional.
Date published: 2022-03-19
All TurboTax® Offerings Reviews - Page 4257
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Needs to improve I've been using this to file a trust return for 3 years now. I doesn't have ease of user features as other products. Things like importing forms are missing so I have to enter myself. This adds the possibility of errors. Overall the price is much higher than other products. The state tax product should be included at tis price. I feel there should be a trust only version of the product as I do not like paying for business features for a trust return. it seems like a money grab especially when other products keep getting better but this one is in a time warp. I've looked at other products and they are not any better.
Date published: 2022-03-19
Rated 4 out of 5 by from Watch out for changes As always happens, turbo tax threw me a curve ball and I found myself half way through the return with an insoluble problem. I failed to check certain choices on one of the screens, and was unable to enter the amounts for repairs and maintenance and unable to get back to fix the problem. I was stuck with incomplete information with no way to correct it. I then made the mistake of deleting my property info which caused an even bigger problem, I lost my depreciation worksheet and therefore was unable to to complete my return accurately. I had to select a more expensive option to get help and luckily after several attempts got in touch with someone who could help me. The first two calls were a waste of time. The name of the tax expert I got in touch with was Larry and he helped me confirm that my data was not lost and I was able to complete my return by starting over. Never assume that your turbo tax experience is going to be the same as it was last time. Now you have to select certain options for property expenses that previously had been included by default, namely expense categories for maintenance and repair expenses. These should always be included by default with all properties along with the real estate taxes. In addition, remember to think very carefully before deleting anything--it's better to find out how to clear the return and start over-- that way you don't risk losing irreplaceable worksheets or other data.
Date published: 2022-03-19
Rated 1 out of 5 by from foreign tax impossinle No information requested on foreign taxes is supplied in K-1 forms from partnerships paying taxes, impossible to file with Turbo Tax
Date published: 2022-03-19
Rated 5 out of 5 by from / love it! This always saves me time and makes it so convenient!
Date published: 2022-03-19
Rated 5 out of 5 by from Turbo Tax is awesome I was able to do my taxes on my owe and was able to fix any errors made with no problem.
Date published: 2022-03-19
Rated 5 out of 5 by from Turbo Tax quickly assists when there is a snag. Got through my tax return much quicker than I thought possible. Plus Turbo tax is thorough so they catch things that might otherwise be missed.
Date published: 2022-03-19
Rated 2 out of 5 by from KR Review Hours and hours later, something simple has been completed. TurboTax has really gone downhill.
Date published: 2022-03-19
Rated 5 out of 5 by from Awasome It was great experience and looking forward to next year
Date published: 2022-03-19
Rated 4 out of 5 by from Great people My experience in the beginning was horrible, but Craig the last person I had was awesome!!!
Date published: 2022-03-19
Rated 5 out of 5 by from TurboTax is great service TurboTax is a good service and employees are helpful and professional.
Date published: 2022-03-19
All TurboTax® Offerings Reviews - Page 4257