TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294018 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Saved me Tens of Thousands! I was about to make a huge mistake with filing without help on the sale of a house last year. I incorrectly entered data, and was thankfully corrected and realized I didn't owe money and saved me SO much heartache and stress. Thank you thank you thank you to your team!
Date published: 2022-04-18
Rated 4 out of 5 by from Add Section for Unknown Tax Forms I would like for there to be a section where a customer can input a tax document code or number and get information on if it needs to be filed/reported.
Date published: 2022-04-18
Rated 3 out of 5 by from Done Turbo Tax is fine, but I wish they would tell you at the beginning that you have to purchase a new program every year or buy into the 3 year deal. That would have saved me a lot of time, trouble, and stress.
Date published: 2022-04-18
Rated 3 out of 5 by from Good enough for government work It did my taxes, what more needs to be said. Oh I know what more needs to be said how about not having a review you cant skip
Date published: 2022-04-18
Rated 5 out of 5 by from Awesome A little confusing but I did it and I really liked the little pop ups that made things I didn't understand, understandable
Date published: 2022-04-18
Rated 5 out of 5 by from Great I had no previous experience….Was very easy to file!
Date published: 2022-04-18
Rated 4 out of 5 by from Loved it, except for the last day I tried Turbotax this year for the first time, as an experiment of sorts. I'd previously been a devoted H&R Block gal, but this looked like it was worth a try. I have VERY complicated taxes and opted to use the Premier version with 24/7 online chat and/or phone call help. I was impressed with the quick response rate and knowledgeable consultants, until late last night. Now, I know I was down to the wire this year, despite my best intentions. I won't bother with explaining the substantial reasons for the delay this year, the bottom line is that it happened. Here's my issue with Turbotax - working hard the last 24 hrs up to the deadline, it seemed the closer to the deadline it became the less reliable the consultants were. Until finally I was receiving messages I'd get phone calls and chats to address my last minute questions, which frustratingly never came. I ended up filing extensions for the Federal and State returns rather than send them in with my questions unaddressed. I now have an appointment to review my taxes a few days post the 4/18/2022 deadline. I've never had to file an extension before, and hopefully this will be the last time. But it's not the end of the world. Regarding the "Expert Rating" - I found there was great variation in professionalism and knowledge regarding the experts. A couple stayed on long to complete research to really greatly help answer my complicated questions, while others I felt were speaking off the cuff. The good ones were really good, and for the others I just took their reponses with a grain of salt and followed up with my best efforts to verify the facts.
Date published: 2022-04-18
Rated 5 out of 5 by from Done in a day! A lot of information in a quick and painless amount of time. Help feature is definitely a plus!
Date published: 2022-04-18
Rated 5 out of 5 by from Easy Much easier than I anticipated. My first time using and was pleased.
Date published: 2022-04-18
Rated 5 out of 5 by from awesome to use easy to use plain and simple will use again first time using app
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 4255
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Saved me Tens of Thousands! I was about to make a huge mistake with filing without help on the sale of a house last year. I incorrectly entered data, and was thankfully corrected and realized I didn't owe money and saved me SO much heartache and stress. Thank you thank you thank you to your team!
Date published: 2022-04-18
Rated 4 out of 5 by from Add Section for Unknown Tax Forms I would like for there to be a section where a customer can input a tax document code or number and get information on if it needs to be filed/reported.
Date published: 2022-04-18
Rated 3 out of 5 by from Done Turbo Tax is fine, but I wish they would tell you at the beginning that you have to purchase a new program every year or buy into the 3 year deal. That would have saved me a lot of time, trouble, and stress.
Date published: 2022-04-18
Rated 3 out of 5 by from Good enough for government work It did my taxes, what more needs to be said. Oh I know what more needs to be said how about not having a review you cant skip
Date published: 2022-04-18
Rated 5 out of 5 by from Awesome A little confusing but I did it and I really liked the little pop ups that made things I didn't understand, understandable
Date published: 2022-04-18
Rated 5 out of 5 by from Great I had no previous experience….Was very easy to file!
Date published: 2022-04-18
Rated 4 out of 5 by from Loved it, except for the last day I tried Turbotax this year for the first time, as an experiment of sorts. I'd previously been a devoted H&R Block gal, but this looked like it was worth a try. I have VERY complicated taxes and opted to use the Premier version with 24/7 online chat and/or phone call help. I was impressed with the quick response rate and knowledgeable consultants, until late last night. Now, I know I was down to the wire this year, despite my best intentions. I won't bother with explaining the substantial reasons for the delay this year, the bottom line is that it happened. Here's my issue with Turbotax - working hard the last 24 hrs up to the deadline, it seemed the closer to the deadline it became the less reliable the consultants were. Until finally I was receiving messages I'd get phone calls and chats to address my last minute questions, which frustratingly never came. I ended up filing extensions for the Federal and State returns rather than send them in with my questions unaddressed. I now have an appointment to review my taxes a few days post the 4/18/2022 deadline. I've never had to file an extension before, and hopefully this will be the last time. But it's not the end of the world. Regarding the "Expert Rating" - I found there was great variation in professionalism and knowledge regarding the experts. A couple stayed on long to complete research to really greatly help answer my complicated questions, while others I felt were speaking off the cuff. The good ones were really good, and for the others I just took their reponses with a grain of salt and followed up with my best efforts to verify the facts.
Date published: 2022-04-18
Rated 5 out of 5 by from Done in a day! A lot of information in a quick and painless amount of time. Help feature is definitely a plus!
Date published: 2022-04-18
Rated 5 out of 5 by from Easy Much easier than I anticipated. My first time using and was pleased.
Date published: 2022-04-18
Rated 5 out of 5 by from awesome to use easy to use plain and simple will use again first time using app
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 4255