TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.
(4.6/5
| 294018 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by
MattYogi86 from
Saved me Tens of Thousands!
I was about to make a huge mistake with filing without help on the sale of a house last year. I incorrectly entered data, and was thankfully corrected and realized I didn't owe money and saved me SO much heartache and stress. Thank you thank you thank you to your team!
Date published: 2022-04-18
Rated 4 out of 5 by
MF25 from
Add Section for Unknown Tax Forms
I would like for there to be a section where a customer can input a tax document code or number and get information on if it needs to be filed/reported.
Date published: 2022-04-18
Rated 3 out of 5 by
Angiesoand so from
Done
Turbo Tax is fine, but I wish they would tell you at the beginning that you have to purchase a new program every year or buy into the 3 year deal. That would have saved me a lot of time, trouble, and stress.
Date published: 2022-04-18
Rated 3 out of 5 by
The Tick from
Good enough for government work
It did my taxes, what more needs to be said. Oh I know what more needs to be said how about not having a review you cant skip
Date published: 2022-04-18
Rated 5 out of 5 by
The 3 and I from
Awesome
A little confusing but I did it and I really liked the little pop ups that made things I didn't understand, understandable
Date published: 2022-04-18
Rated 5 out of 5 by
Honeys house from
Great
I had no previous experience….Was very easy to file!
Date published: 2022-04-18
Rated 4 out of 5 by
Procrastination Regret from
Loved it, except for the last day
I tried Turbotax this year for the first time, as an experiment of sorts. I'd previously been a devoted H&R Block gal, but this looked like it was worth a try. I have VERY complicated taxes and opted to use the Premier version with 24/7 online chat and/or phone call help. I was impressed with the quick response rate and knowledgeable consultants, until late last night. Now, I know I was down to the wire this year, despite my best intentions. I won't bother with explaining the substantial reasons for the delay this year, the bottom line is that it happened. Here's my issue with Turbotax - working hard the last 24 hrs up to the deadline, it seemed the closer to the deadline it became the less reliable the consultants were. Until finally I was receiving messages I'd get phone calls and chats to address my last minute questions, which frustratingly never came. I ended up filing extensions for the Federal and State returns rather than send them in with my questions unaddressed. I now have an appointment to review my taxes a few days post the 4/18/2022 deadline. I've never had to file an extension before, and hopefully this will be the last time. But it's not the end of the world. Regarding the "Expert Rating" - I found there was great variation in professionalism and knowledge regarding the experts. A couple stayed on long to complete research to really greatly help answer my complicated questions, while others I felt were speaking off the cuff. The good ones were really good, and for the others I just took their reponses with a grain of salt and followed up with my best efforts to verify the facts.
Date published: 2022-04-18
Rated 5 out of 5 by
Jimall from
Done in a day!
A lot of information in a quick and painless amount of time. Help feature is definitely a plus!
Date published: 2022-04-18
Rated 5 out of 5 by
KDC5 from
Easy
Much easier than I anticipated. My first time using and was pleased.
Date published: 2022-04-18
Rated 5 out of 5 by
Floridian 2003 from
awesome to use
easy to use plain and simple will use again first time using app
All TurboTax® Offerings Reviews - Page 4255
Date published: 2022-04-18
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by
MattYogi86 from
Saved me Tens of Thousands!
I was about to make a huge mistake with filing without help on the sale of a house last year. I incorrectly entered data, and was thankfully corrected and realized I didn't owe money and saved me SO much heartache and stress. Thank you thank you thank you to your team!
Date published: 2022-04-18
Rated 4 out of 5 by
MF25 from
Add Section for Unknown Tax Forms
I would like for there to be a section where a customer can input a tax document code or number and get information on if it needs to be filed/reported.
Date published: 2022-04-18
Rated 3 out of 5 by
Angiesoand so from
Done
Turbo Tax is fine, but I wish they would tell you at the beginning that you have to purchase a new program every year or buy into the 3 year deal. That would have saved me a lot of time, trouble, and stress.
Date published: 2022-04-18
Rated 3 out of 5 by
The Tick from
Good enough for government work
It did my taxes, what more needs to be said. Oh I know what more needs to be said how about not having a review you cant skip
Date published: 2022-04-18
Rated 5 out of 5 by
The 3 and I from
Awesome
A little confusing but I did it and I really liked the little pop ups that made things I didn't understand, understandable
Date published: 2022-04-18
Rated 5 out of 5 by
Honeys house from
Great
I had no previous experience….Was very easy to file!
Date published: 2022-04-18
Rated 4 out of 5 by
Procrastination Regret from
Loved it, except for the last day
I tried Turbotax this year for the first time, as an experiment of sorts. I'd previously been a devoted H&R Block gal, but this looked like it was worth a try. I have VERY complicated taxes and opted to use the Premier version with 24/7 online chat and/or phone call help. I was impressed with the quick response rate and knowledgeable consultants, until late last night. Now, I know I was down to the wire this year, despite my best intentions. I won't bother with explaining the substantial reasons for the delay this year, the bottom line is that it happened. Here's my issue with Turbotax - working hard the last 24 hrs up to the deadline, it seemed the closer to the deadline it became the less reliable the consultants were. Until finally I was receiving messages I'd get phone calls and chats to address my last minute questions, which frustratingly never came. I ended up filing extensions for the Federal and State returns rather than send them in with my questions unaddressed. I now have an appointment to review my taxes a few days post the 4/18/2022 deadline. I've never had to file an extension before, and hopefully this will be the last time. But it's not the end of the world. Regarding the "Expert Rating" - I found there was great variation in professionalism and knowledge regarding the experts. A couple stayed on long to complete research to really greatly help answer my complicated questions, while others I felt were speaking off the cuff. The good ones were really good, and for the others I just took their reponses with a grain of salt and followed up with my best efforts to verify the facts.
Date published: 2022-04-18
Rated 5 out of 5 by
Jimall from
Done in a day!
A lot of information in a quick and painless amount of time. Help feature is definitely a plus!
Date published: 2022-04-18
Rated 5 out of 5 by
KDC5 from
Easy
Much easier than I anticipated. My first time using and was pleased.
Date published: 2022-04-18
Rated 5 out of 5 by
Floridian 2003 from
awesome to use
easy to use plain and simple will use again first time using app
All TurboTax® Offerings Reviews - Page 4255
Date published: 2022-04-18