TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281681 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Easy to use It was quick and simple, they have all the tools needed to get your taxes done
Date published: 2021-04-16
Rated 3 out of 5 by from TurboTax is good for the Federal Short Form TurboTax seems to have a great deal of difficulty understanding State returns. One year when I worked in multiple states and and two states have a reciprocal agreement TurboTax totally failed at comprehending this. This year I am retired and have only one state to deal with and TurboTax gives conflicting instructions: 1) Go to your state website and pay 2) You must mail in a form and your check. Other general issue is TurboTax doesn't help with planning the next years taxes or on calculating or importing estimated tax payments.
Date published: 2021-04-16
Rated 5 out of 5 by from The easiest tax prep I have ever used! I have used turbo tax the past 6 years and love it. It is so simple and easy while getting the best refund possible.
Date published: 2021-04-16
Rated 5 out of 5 by from turbo tax makes filing easy We have used Turbo Tax for many years. I wish the US government would come up with a program that I could use like Pa state.
Date published: 2021-04-16
Rated 3 out of 5 by from Just OK It's so complicated to find anything you need to go back to and change. After a long call with a "specialist". He gave me the wrong information. I finally figured it out myself after a couple of hours. TT used to work better. But it's not terrible I suppose - just really bad if you are stuck and have a question. The answers it shoots out at you are a joke.
Date published: 2021-04-16
Rated 5 out of 5 by from Easy Peasy Another quick and easy filing with TurboTax! Thank you!
Date published: 2021-04-16
Rated 5 out of 5 by from 10/10 Always easy to use, gets me the refund I'm expecting if not more.
Date published: 2021-04-16
Rated 5 out of 5 by from SUPER EASY STEP BY STEP! I've been using Turbo Tax for the last 4 years and I absolutely love how simple they make everything! I thought for sure we would have to have a professional complete our taxes this year because my husband had Stocks, Investments, and Crypto to file. We easily entered everything and any questions were answered quickly in the search box! 10/10 would (and will) use again!
Date published: 2021-04-16
Rated 1 out of 5 by from Not very kind It should help every level of business owners. The software including all prompts need to use more plain descriptions. I am helping many people.
Date published: 2021-04-16
Rated 5 out of 5 by from Wonderful for Retirees Turbo Tax progresses in a way that gives me confidence that I am entering everything necessary in each category. When I realize I made an incorrect entry earlier on the form or found another item that should have been entered, it allows me to easily to go back and then it adjusts all the necessary calculations. When I see I am already eligible to have my tax payments returned, I stop entering deductions. What a time saver!
Date published: 2021-04-16
All TurboTax® Offerings Reviews - Page 4253
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Easy to use It was quick and simple, they have all the tools needed to get your taxes done
Date published: 2021-04-16
Rated 3 out of 5 by from TurboTax is good for the Federal Short Form TurboTax seems to have a great deal of difficulty understanding State returns. One year when I worked in multiple states and and two states have a reciprocal agreement TurboTax totally failed at comprehending this. This year I am retired and have only one state to deal with and TurboTax gives conflicting instructions: 1) Go to your state website and pay 2) You must mail in a form and your check. Other general issue is TurboTax doesn't help with planning the next years taxes or on calculating or importing estimated tax payments.
Date published: 2021-04-16
Rated 5 out of 5 by from The easiest tax prep I have ever used! I have used turbo tax the past 6 years and love it. It is so simple and easy while getting the best refund possible.
Date published: 2021-04-16
Rated 5 out of 5 by from turbo tax makes filing easy We have used Turbo Tax for many years. I wish the US government would come up with a program that I could use like Pa state.
Date published: 2021-04-16
Rated 3 out of 5 by from Just OK It's so complicated to find anything you need to go back to and change. After a long call with a "specialist". He gave me the wrong information. I finally figured it out myself after a couple of hours. TT used to work better. But it's not terrible I suppose - just really bad if you are stuck and have a question. The answers it shoots out at you are a joke.
Date published: 2021-04-16
Rated 5 out of 5 by from Easy Peasy Another quick and easy filing with TurboTax! Thank you!
Date published: 2021-04-16
Rated 5 out of 5 by from 10/10 Always easy to use, gets me the refund I'm expecting if not more.
Date published: 2021-04-16
Rated 5 out of 5 by from SUPER EASY STEP BY STEP! I've been using Turbo Tax for the last 4 years and I absolutely love how simple they make everything! I thought for sure we would have to have a professional complete our taxes this year because my husband had Stocks, Investments, and Crypto to file. We easily entered everything and any questions were answered quickly in the search box! 10/10 would (and will) use again!
Date published: 2021-04-16
Rated 1 out of 5 by from Not very kind It should help every level of business owners. The software including all prompts need to use more plain descriptions. I am helping many people.
Date published: 2021-04-16
Rated 5 out of 5 by from Wonderful for Retirees Turbo Tax progresses in a way that gives me confidence that I am entering everything necessary in each category. When I realize I made an incorrect entry earlier on the form or found another item that should have been entered, it allows me to easily to go back and then it adjusts all the necessary calculations. When I see I am already eligible to have my tax payments returned, I stop entering deductions. What a time saver!
Date published: 2021-04-16
All TurboTax® Offerings Reviews - Page 4253