TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from Turbotax is great. I have used turbotax for years and it is easy to use.
Date published: 2022-03-22
Rated 4 out of 5 by from does the job easy to use. never had a problem filing. will use again.
Date published: 2022-03-22
Rated 5 out of 5 by from Turbo Concise and simple to follow prompts. Easy to maneuver around in the program
Date published: 2022-03-22
Rated 5 out of 5 by from very easy turbo tax is very easy to use, instruction work well with lots of info.
Date published: 2022-03-22
Rated 4 out of 5 by from Disappointed very disappointed that turbo tax is so archaic that it can't do addresses with characters other than letters. I've had this address since 1987 and YOU reject it STILL!!!!!!! I also cant stand how I try to open it the next year and you make me update it, when I only want to see some history
Date published: 2022-03-22
Rated 4 out of 5 by from turbo tax is goooood I like turbo tax it is goood and it got the job done
Date published: 2022-03-22
Rated 5 out of 5 by from Turbo Tax is awesome I got very good and professional support from Jocelyn.
Date published: 2022-03-22
Rated 1 out of 5 by from Simple File IS NOT free! Cynthia with Support was Awesome!! However, Turbo Tax Simple File IS NOT FREE. If it wasn't for Cynthia I would have paid more than half of my return to Turbo Tax. Although my tax filing was simple and should have been free they still charged me. Not Cool. I will be filing elsewhere next year.
Date published: 2022-03-22
Rated 4 out of 5 by from TurboTax meets most of my needs Overall, I was satisfied with TurboTax Premier. However, I was frustrated with the inability of the downloaded version to handle cryptocurrency transactions. The online version of TurboTax has the ability to submit an electronic copy of the transaction list from Coinbase with the tax return. However, the downloaded version lacks this ability and requires mailing in a hard copy of the analysis with a Form 8453.
Date published: 2022-03-22
Rated 3 out of 5 by from It works but is clunky and with errors I encountered some problems using the program: My wife is a non-resident alien and does not have a SSN. Because Turbo Tax doesn't let me write NRA or non-resident alien in the SSN field, as instructed by the IRS, I always get errors and I have to mail the return because I can't eFile it with the "error". This problem has existed for many years and is never fixed. TT asks me to enter a number on Schedule 8812 even though I don't have children and already answered a question to that effect. There was no mailing address included with the printed return - even though TT says that the mailing address will be included in the printed tax return. Overall Turbo Tax is pretty clunky considering that it has been around for so long. I get the impression that zero effort is made to improve the user experience each year. Sure the technical tax law bits are updated but the user interface is the same as it's been for years. Even the goofy pictures of the people are the same every year. All that being said, TT is remains a fairly efficient way to get my taxes done.
Date published: 2022-03-22
All TurboTax® Offerings Reviews - Page 4251
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbotax is great. I have used turbotax for years and it is easy to use.
Date published: 2022-03-22
Rated 4 out of 5 by from does the job easy to use. never had a problem filing. will use again.
Date published: 2022-03-22
Rated 5 out of 5 by from Turbo Concise and simple to follow prompts. Easy to maneuver around in the program
Date published: 2022-03-22
Rated 5 out of 5 by from very easy turbo tax is very easy to use, instruction work well with lots of info.
Date published: 2022-03-22
Rated 4 out of 5 by from Disappointed very disappointed that turbo tax is so archaic that it can't do addresses with characters other than letters. I've had this address since 1987 and YOU reject it STILL!!!!!!! I also cant stand how I try to open it the next year and you make me update it, when I only want to see some history
Date published: 2022-03-22
Rated 4 out of 5 by from turbo tax is goooood I like turbo tax it is goood and it got the job done
Date published: 2022-03-22
Rated 5 out of 5 by from Turbo Tax is awesome I got very good and professional support from Jocelyn.
Date published: 2022-03-22
Rated 1 out of 5 by from Simple File IS NOT free! Cynthia with Support was Awesome!! However, Turbo Tax Simple File IS NOT FREE. If it wasn't for Cynthia I would have paid more than half of my return to Turbo Tax. Although my tax filing was simple and should have been free they still charged me. Not Cool. I will be filing elsewhere next year.
Date published: 2022-03-22
Rated 4 out of 5 by from TurboTax meets most of my needs Overall, I was satisfied with TurboTax Premier. However, I was frustrated with the inability of the downloaded version to handle cryptocurrency transactions. The online version of TurboTax has the ability to submit an electronic copy of the transaction list from Coinbase with the tax return. However, the downloaded version lacks this ability and requires mailing in a hard copy of the analysis with a Form 8453.
Date published: 2022-03-22
Rated 3 out of 5 by from It works but is clunky and with errors I encountered some problems using the program: My wife is a non-resident alien and does not have a SSN. Because Turbo Tax doesn't let me write NRA or non-resident alien in the SSN field, as instructed by the IRS, I always get errors and I have to mail the return because I can't eFile it with the "error". This problem has existed for many years and is never fixed. TT asks me to enter a number on Schedule 8812 even though I don't have children and already answered a question to that effect. There was no mailing address included with the printed return - even though TT says that the mailing address will be included in the printed tax return. Overall Turbo Tax is pretty clunky considering that it has been around for so long. I get the impression that zero effort is made to improve the user experience each year. Sure the technical tax law bits are updated but the user interface is the same as it's been for years. Even the goofy pictures of the people are the same every year. All that being said, TT is remains a fairly efficient way to get my taxes done.
Date published: 2022-03-22
All TurboTax® Offerings Reviews - Page 4251