TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from It was great Made it super simple to get them done in a manner that was convenient for me.
Date published: 2022-03-16
Rated 3 out of 5 by from Not so happy this year with Turbo Tax. The program didn't move from one section to another smoothly. Would not let me put in SS figures. And did not give me a error that I had not put it in since we are both over 70 years old. Or not even a prompt. I had to go into the forms and search for ss form to put in the figures.
Date published: 2022-03-16
Rated 4 out of 5 by from Great tool but needs improvements in 2 areas 1) Most troubling is I couldn't tell if there was a way to save my progress. I was halfway thru and started getting calls from work like crazy. I really needed to save and come back later to finish. 2) Was confused about the HSA portion. Everything read like it was my employer who contributed. My employer contributed $100. I contributed over 4,000. 3) One other thing: It asked me if I needed a PIN to file Federal (which I did) early in the process. But then it never prompted me for that PIN. It caused the returns to be rejected the first time.
Date published: 2022-03-16
Rated 5 out of 5 by from Martha Was Great Martha helped me work out the issues. She was very prompt and quick at both responding to my messages and getting the tax filing complete.
Date published: 2022-03-16
Rated 5 out of 5 by from Excellent I love turbo tax, easy and secure. Not the hassle of having someone else do your taxes. It's done in a few hours.
Date published: 2022-03-16
Rated 3 out of 5 by from Almost Threw It Out The Window I've used your products for over 10 years. It is not getting better. 1. Too much confusion regarding "rollover." "conversion," "recharacterization," and "contribution" regarding traditional and Roth IRAs. 2. We need more guidance for correcting 1099s with erroneous entries in box 7. 3. We need more guidance and clarity for "backdoor" Roth conversions. 4. Your phone service is very bad. Your agents are barely understandable. The audio is very poor. After great agony and grief, we got our taxes done and filed. We will use you again because there is really no place else to go.
Date published: 2022-03-16
Rated 5 out of 5 by from turbo tax is the best turbo tax is the best is have used them for 17 years
Date published: 2022-03-16
Rated 5 out of 5 by from AMAZING! I am 20 years old and have never done my own taxes. It was so easy!
Date published: 2022-03-16
Rated 5 out of 5 by from TurboTax 2021 Good experience. Had a few questions that were promptly handled
Date published: 2022-03-16
Rated 5 out of 5 by from Couldn't have asked for better! This is my 1st time filing my taxes and over a decade. David covered all the bases helping me get the most I could get for this year's tax refund.. Overall I'm so ecstatic about my refund and how easy it was
Date published: 2022-03-16
All TurboTax® Offerings Reviews - Page 4242
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from It was great Made it super simple to get them done in a manner that was convenient for me.
Date published: 2022-03-16
Rated 3 out of 5 by from Not so happy this year with Turbo Tax. The program didn't move from one section to another smoothly. Would not let me put in SS figures. And did not give me a error that I had not put it in since we are both over 70 years old. Or not even a prompt. I had to go into the forms and search for ss form to put in the figures.
Date published: 2022-03-16
Rated 4 out of 5 by from Great tool but needs improvements in 2 areas 1) Most troubling is I couldn't tell if there was a way to save my progress. I was halfway thru and started getting calls from work like crazy. I really needed to save and come back later to finish. 2) Was confused about the HSA portion. Everything read like it was my employer who contributed. My employer contributed $100. I contributed over 4,000. 3) One other thing: It asked me if I needed a PIN to file Federal (which I did) early in the process. But then it never prompted me for that PIN. It caused the returns to be rejected the first time.
Date published: 2022-03-16
Rated 5 out of 5 by from Martha Was Great Martha helped me work out the issues. She was very prompt and quick at both responding to my messages and getting the tax filing complete.
Date published: 2022-03-16
Rated 5 out of 5 by from Excellent I love turbo tax, easy and secure. Not the hassle of having someone else do your taxes. It's done in a few hours.
Date published: 2022-03-16
Rated 3 out of 5 by from Almost Threw It Out The Window I've used your products for over 10 years. It is not getting better. 1. Too much confusion regarding "rollover." "conversion," "recharacterization," and "contribution" regarding traditional and Roth IRAs. 2. We need more guidance for correcting 1099s with erroneous entries in box 7. 3. We need more guidance and clarity for "backdoor" Roth conversions. 4. Your phone service is very bad. Your agents are barely understandable. The audio is very poor. After great agony and grief, we got our taxes done and filed. We will use you again because there is really no place else to go.
Date published: 2022-03-16
Rated 5 out of 5 by from turbo tax is the best turbo tax is the best is have used them for 17 years
Date published: 2022-03-16
Rated 5 out of 5 by from AMAZING! I am 20 years old and have never done my own taxes. It was so easy!
Date published: 2022-03-16
Rated 5 out of 5 by from TurboTax 2021 Good experience. Had a few questions that were promptly handled
Date published: 2022-03-16
Rated 5 out of 5 by from Couldn't have asked for better! This is my 1st time filing my taxes and over a decade. David covered all the bases helping me get the most I could get for this year's tax refund.. Overall I'm so ecstatic about my refund and how easy it was
Date published: 2022-03-16
All TurboTax® Offerings Reviews - Page 4242