TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 3 out of 5 by from Too expensive, points were confusing Expensive. The additional service charge for using my card was excessive. There were parts of my return that were so confusing. One example, review your form for birth date, but there no birth date on form. I've been using Turbo Tax for 7 years plus. This year I had to file separately since my wife passed away. I have to create a new account, therefore previous information couldn't be brought over. Had to do alot of self entry. Some pages would print, like service cost. Web pages are shown correctly on Chrome, had to use Mozilla.
Date published: 2021-04-04
Rated 1 out of 5 by from This will be my last year utilizing TurboTax. The costs and constant attempts to sell additional product have made TurboTax an unpleasant experience for me. Moreover, the lobbying efforts of Intuit are another reason to avoid this product. I do not plan to use this product again.
Date published: 2021-04-04
Rated 3 out of 5 by from Turbo is good Great, could be a little more user-friendly. The fees could be a little better since you are doing it yourself.
Date published: 2021-04-04
Rated 5 out of 5 by from TurboTax is awesome Use this for my whole family. Love this program and ability to source all my credits.
Date published: 2021-04-04
Rated 5 out of 5 by from great It was easy to do, made me feel at ease. My whole family uses Turbotax!
Date published: 2021-04-04
Rated 5 out of 5 by from Turbo Tax This is a simple, easy way to pay. The ability of the application to fetch tax info online is a big help.
Date published: 2021-04-04
Rated 2 out of 5 by from Not at all happy this year unlike previous 20 yrs. I had several problems including having lost all my work after completion due to answering the "pop up" asking me if I wanted to check for updates. I did not find it user friendly.
Date published: 2021-04-04
Rated 5 out of 5 by from great service like usual Had a great experience like always, I needed help and my questions were answered. It was easy to file following all the steps. Good price too, thanks to my current insurance. Will definitely do it again next year.
Date published: 2021-04-04
Rated 5 out of 5 by from annual event We have been using Turbo tax for the last 6 years to file taxes. The prompts, explanations, and automatic calculations make filing super easy. Well worth the money spent on the program to make the process a one day event without worry that something was missed.
Date published: 2021-04-04
Rated 3 out of 5 by from Easy to use but does not recognize my legal name For the second year in a row, TurboTax would not finalize my tax forms when completed with my legal name. Instead I have to input the name I was given at birth, which does not match the legal name on my social security card, drivers license, W-2s, or other tax forms. This seems like a major inconsistency and oversight but I have not found a way to submit the federal and state tax returns without making that change.
Date published: 2021-04-04
All TurboTax® Offerings Reviews - Page 4241
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from Too expensive, points were confusing Expensive. The additional service charge for using my card was excessive. There were parts of my return that were so confusing. One example, review your form for birth date, but there no birth date on form. I've been using Turbo Tax for 7 years plus. This year I had to file separately since my wife passed away. I have to create a new account, therefore previous information couldn't be brought over. Had to do alot of self entry. Some pages would print, like service cost. Web pages are shown correctly on Chrome, had to use Mozilla.
Date published: 2021-04-04
Rated 1 out of 5 by from This will be my last year utilizing TurboTax. The costs and constant attempts to sell additional product have made TurboTax an unpleasant experience for me. Moreover, the lobbying efforts of Intuit are another reason to avoid this product. I do not plan to use this product again.
Date published: 2021-04-04
Rated 3 out of 5 by from Turbo is good Great, could be a little more user-friendly. The fees could be a little better since you are doing it yourself.
Date published: 2021-04-04
Rated 5 out of 5 by from TurboTax is awesome Use this for my whole family. Love this program and ability to source all my credits.
Date published: 2021-04-04
Rated 5 out of 5 by from great It was easy to do, made me feel at ease. My whole family uses Turbotax!
Date published: 2021-04-04
Rated 5 out of 5 by from Turbo Tax This is a simple, easy way to pay. The ability of the application to fetch tax info online is a big help.
Date published: 2021-04-04
Rated 2 out of 5 by from Not at all happy this year unlike previous 20 yrs. I had several problems including having lost all my work after completion due to answering the "pop up" asking me if I wanted to check for updates. I did not find it user friendly.
Date published: 2021-04-04
Rated 5 out of 5 by from great service like usual Had a great experience like always, I needed help and my questions were answered. It was easy to file following all the steps. Good price too, thanks to my current insurance. Will definitely do it again next year.
Date published: 2021-04-04
Rated 5 out of 5 by from annual event We have been using Turbo tax for the last 6 years to file taxes. The prompts, explanations, and automatic calculations make filing super easy. Well worth the money spent on the program to make the process a one day event without worry that something was missed.
Date published: 2021-04-04
Rated 3 out of 5 by from Easy to use but does not recognize my legal name For the second year in a row, TurboTax would not finalize my tax forms when completed with my legal name. Instead I have to input the name I was given at birth, which does not match the legal name on my social security card, drivers license, W-2s, or other tax forms. This seems like a major inconsistency and oversight but I have not found a way to submit the federal and state tax returns without making that change.
Date published: 2021-04-04
All TurboTax® Offerings Reviews - Page 4241