TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 1 out of 5 by from Terrible. Can't log in Can't log in to pay Turbotax. Called customer support who could not find an answer. I'll find another way to file next year.
Date published: 2023-04-05
Rated 5 out of 5 by from Turbotax is so easy with the walk thru option I use TurboTax every year. It continues to be very efficient and improves each year.
Date published: 2023-04-05
Rated 4 out of 5 by from TurboTax review I have used TurboTax for many years and have generally.been happy with the product. But it's also true that I haven't used any other products, such as H&R Block or TaxAct, so I don't really know if it's the BEST product. There is lots of input data that I have to enter multiple times. It just gets a little tiresome after a while.
Date published: 2023-04-05
Rated 5 out of 5 by from The free Turbo tax I am older and not computer skilled. This system was easy to use and understand, no stress!
Date published: 2023-04-05
Rated 3 out of 5 by from Great Great, but I had to pay $155 and shouldn't have with my basic plan. Going to try to get my money back.
Date published: 2023-04-05
Rated 2 out of 5 by from Felt Scammed I clicked on filing my taxes for free because I only had a summer job and nothing more and I spent an hour filling everything out and then get charged $83
Date published: 2023-04-05
Rated 5 out of 5 by from I have relied on TurboTax for years It was straight forward and easy to use. I recommend it to others
Date published: 2023-04-05
Rated 4 out of 5 by from Software Changes were Confusing! I experienced trouble this year in my completion of my second year of reporting the (installment) sale of business property. The software had changed. As a result, I had to get enhanced Premier Live package, which I really didn't need, to locate the proper line. Hopefully, next year there will not be something further that requires paying for a package one doesn't require!
Date published: 2023-04-05
Rated 5 out of 5 by from Nice Software I have not had any problems using this software. I will continue to use it.
Date published: 2023-04-05
Rated 5 out of 5 by from 10 years using Turbotax This year, the Turbotax system seemed to have computer problems. It may be because I filed in April and the service was very busy. However, I had no real problems and will definitely use Turbotax next year. This year, I used the Premium service . The personal help I received was far beyond expectation. I was called in less than 5 minutes by a representative 4 times and each time the person answered my question clearly and stayed with me until the question was resolved. (Turbotax needs to remove the "nickname" section of this review. I was forced to repeat choosing multiple times and almost dumped the review entirely)
Date published: 2023-04-05
All TurboTax® Offerings Reviews - Page 4241
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Terrible. Can't log in Can't log in to pay Turbotax. Called customer support who could not find an answer. I'll find another way to file next year.
Date published: 2023-04-05
Rated 5 out of 5 by from Turbotax is so easy with the walk thru option I use TurboTax every year. It continues to be very efficient and improves each year.
Date published: 2023-04-05
Rated 4 out of 5 by from TurboTax review I have used TurboTax for many years and have generally.been happy with the product. But it's also true that I haven't used any other products, such as H&R Block or TaxAct, so I don't really know if it's the BEST product. There is lots of input data that I have to enter multiple times. It just gets a little tiresome after a while.
Date published: 2023-04-05
Rated 5 out of 5 by from The free Turbo tax I am older and not computer skilled. This system was easy to use and understand, no stress!
Date published: 2023-04-05
Rated 3 out of 5 by from Great Great, but I had to pay $155 and shouldn't have with my basic plan. Going to try to get my money back.
Date published: 2023-04-05
Rated 2 out of 5 by from Felt Scammed I clicked on filing my taxes for free because I only had a summer job and nothing more and I spent an hour filling everything out and then get charged $83
Date published: 2023-04-05
Rated 5 out of 5 by from I have relied on TurboTax for years It was straight forward and easy to use. I recommend it to others
Date published: 2023-04-05
Rated 4 out of 5 by from Software Changes were Confusing! I experienced trouble this year in my completion of my second year of reporting the (installment) sale of business property. The software had changed. As a result, I had to get enhanced Premier Live package, which I really didn't need, to locate the proper line. Hopefully, next year there will not be something further that requires paying for a package one doesn't require!
Date published: 2023-04-05
Rated 5 out of 5 by from Nice Software I have not had any problems using this software. I will continue to use it.
Date published: 2023-04-05
Rated 5 out of 5 by from 10 years using Turbotax This year, the Turbotax system seemed to have computer problems. It may be because I filed in April and the service was very busy. However, I had no real problems and will definitely use Turbotax next year. This year, I used the Premium service . The personal help I received was far beyond expectation. I was called in less than 5 minutes by a representative 4 times and each time the person answered my question clearly and stayed with me until the question was resolved. (Turbotax needs to remove the "nickname" section of this review. I was forced to repeat choosing multiple times and almost dumped the review entirely)
Date published: 2023-04-05
All TurboTax® Offerings Reviews - Page 4241