TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from Very user friendly I love how it guides you through each step. Everything is thorough and there are is a tool to assist with answering questions along the way. All steps are explained including why certain items are taxed and explanations for why they ask for particular deductions. I've used it for many years and plan to continue in the future.
Date published: 2022-03-19
Rated 5 out of 5 by from Easy as pie. Easy to follow, double checks behind you to make sure you are not missing anything. Best experience to have when dealing with this type of stressful experience.
Date published: 2022-03-19
Rated 5 out of 5 by from Excellent Service! I had a few instances where information just didn't seem right. I received help from a few Live staff to resolve the matter. The staff were knowledgeable, thorough, and everything was resolved. Now my taxes are filed with peace of mind.
Date published: 2022-03-19
Rated 5 out of 5 by from TurboTax I use TurboTax every year and will continue to use it to file my taxes
Date published: 2022-03-19
Rated 5 out of 5 by from Great Product Easy to use. Easy to understand. Have used for many years and wish it was available when I was doing so many family tax returns
Date published: 2022-03-19
Rated 5 out of 5 by from Disappointed in pricing I have done my own taxes and have used TurboTax for years. I think the program is awesome and will continue using it in the future. This year when purchasing the program I failed to include my state, which would have been a increase of $10.00 for the product. I had to download from TurboTax at a cost of $45.00, which is extremely overpriced and in turn bad customer service. That being said I still rate the product as excellent.
Date published: 2022-03-19
Rated 3 out of 5 by from Overvalued For a company that has lobbied the government against automatic tax returns, it has no problem charging a lot for the pleasure of using their laggy software.
Date published: 2022-03-19
Rated 5 out of 5 by from First turbotax experience I used Turbotax for the first time. Sabrina, the expert that made my taxes, was so professional and nice. She explain to me every single passage and mad sure I understand everything. I am very satisfied.
Date published: 2022-03-19
Rated 3 out of 5 by from Watch out for practically hidden $37 fee I've used Turbotax for years and love the ease of the software. But this year, when it was time to pay for the use, I selected to pay using my return. In my opinion, the next few screens that pop up are not upfront and seem to practically be trying to hide the fact that Turbotax/Intuit are going to charge you something like $37-$39 to "process your return" so they can take out the cost of the software! In my case, I was paying $79 for the software and would then had paid another $37 just to pay for it using the return. Pay with a credit card instead and earn the points. And Turbotax/Intuit...I thought you were better than this.
Date published: 2022-03-19
Rated 5 out of 5 by from Year 7 and I like how easy it is! Not much to say other than I'm a consistent and loyal customer. I have not had a problem yet and they keep me informed on everything with my accounts.
Date published: 2022-03-19
All TurboTax® Offerings Reviews - Page 4240
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Very user friendly I love how it guides you through each step. Everything is thorough and there are is a tool to assist with answering questions along the way. All steps are explained including why certain items are taxed and explanations for why they ask for particular deductions. I've used it for many years and plan to continue in the future.
Date published: 2022-03-19
Rated 5 out of 5 by from Easy as pie. Easy to follow, double checks behind you to make sure you are not missing anything. Best experience to have when dealing with this type of stressful experience.
Date published: 2022-03-19
Rated 5 out of 5 by from Excellent Service! I had a few instances where information just didn't seem right. I received help from a few Live staff to resolve the matter. The staff were knowledgeable, thorough, and everything was resolved. Now my taxes are filed with peace of mind.
Date published: 2022-03-19
Rated 5 out of 5 by from TurboTax I use TurboTax every year and will continue to use it to file my taxes
Date published: 2022-03-19
Rated 5 out of 5 by from Great Product Easy to use. Easy to understand. Have used for many years and wish it was available when I was doing so many family tax returns
Date published: 2022-03-19
Rated 5 out of 5 by from Disappointed in pricing I have done my own taxes and have used TurboTax for years. I think the program is awesome and will continue using it in the future. This year when purchasing the program I failed to include my state, which would have been a increase of $10.00 for the product. I had to download from TurboTax at a cost of $45.00, which is extremely overpriced and in turn bad customer service. That being said I still rate the product as excellent.
Date published: 2022-03-19
Rated 3 out of 5 by from Overvalued For a company that has lobbied the government against automatic tax returns, it has no problem charging a lot for the pleasure of using their laggy software.
Date published: 2022-03-19
Rated 5 out of 5 by from First turbotax experience I used Turbotax for the first time. Sabrina, the expert that made my taxes, was so professional and nice. She explain to me every single passage and mad sure I understand everything. I am very satisfied.
Date published: 2022-03-19
Rated 3 out of 5 by from Watch out for practically hidden $37 fee I've used Turbotax for years and love the ease of the software. But this year, when it was time to pay for the use, I selected to pay using my return. In my opinion, the next few screens that pop up are not upfront and seem to practically be trying to hide the fact that Turbotax/Intuit are going to charge you something like $37-$39 to "process your return" so they can take out the cost of the software! In my case, I was paying $79 for the software and would then had paid another $37 just to pay for it using the return. Pay with a credit card instead and earn the points. And Turbotax/Intuit...I thought you were better than this.
Date published: 2022-03-19
Rated 5 out of 5 by from Year 7 and I like how easy it is! Not much to say other than I'm a consistent and loyal customer. I have not had a problem yet and they keep me informed on everything with my accounts.
Date published: 2022-03-19
All TurboTax® Offerings Reviews - Page 4240