TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from Great service Preparer was very. Professional and courteous,answered all my questions.
Date published: 2022-03-19
Rated 5 out of 5 by from TurboTax was easy to use I've been using TurboTax for years and it is always an easy process. The ability to ask questions that the 'community' can help answer is a nice benefit as well. I also like the ability to get audit protection in case anything happens down the road.
Date published: 2022-03-19
Rated 5 out of 5 by from Very easy and helpful Turbotax was so simple to use and helpful. Thankyou
Date published: 2022-03-19
Rated 5 out of 5 by from Turbo Tax is very helpful As we are traveling this year and don't have access to a printer, it was great to use this online program. We also had new situations which a live expert helped us with.
Date published: 2022-03-19
Rated 5 out of 5 by from Easy as pie Great experience. I needed extra assistance, and the representative called right away. A+
Date published: 2022-03-19
Rated 2 out of 5 by from TurboTax is okay This is my fourth year using TurboTax and every year I feel swindled into paying more than advertised at the beginning. The first year I used it I was able to file for free, which is why I used the service. But all subsequent years I end up having to pay $100+ despite choosing the free option at the beginning and going back through steps to make sure I didn't select any upgrades. It's misleading and frustrating when every penny of your tax return matters to you. I've never had any issues actually filing with TurboTax but I will be researching other services next tax season due to feeling that the pricing is not clearly stated prior to deciding to use the service.
Date published: 2022-03-19
Rated 5 out of 5 by from Awesome service I had the nicest lady help me do my taxes for FREE
Date published: 2022-03-19
Rated 3 out of 5 by from It was good It was convenient to do, and doing it at the convenience of your home
Date published: 2022-03-19
Rated 4 out of 5 by from In some respects TurboTax is great, in others not! For run of the mill and even complicated returns, TurboTax works fine. However there may be certain set of circumstances that they are unable to process - not frequent but actual situations. After buying the software, one TurboTax Help Desk person suggested that I see a local CPA! The other solution was to print return because the software would not allow me to eFile.
Date published: 2022-03-19
Rated 1 out of 5 by from Every year the production gets worse I had issues installing and updating the product. It had forms I did not need & was difficult to find out how to remove them. Costs way too much. Have used it for over 20 years. Will find another product for next year.
Date published: 2022-03-19
All TurboTax® Offerings Reviews - Page 4229
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Great service Preparer was very. Professional and courteous,answered all my questions.
Date published: 2022-03-19
Rated 5 out of 5 by from TurboTax was easy to use I've been using TurboTax for years and it is always an easy process. The ability to ask questions that the 'community' can help answer is a nice benefit as well. I also like the ability to get audit protection in case anything happens down the road.
Date published: 2022-03-19
Rated 5 out of 5 by from Very easy and helpful Turbotax was so simple to use and helpful. Thankyou
Date published: 2022-03-19
Rated 5 out of 5 by from Turbo Tax is very helpful As we are traveling this year and don't have access to a printer, it was great to use this online program. We also had new situations which a live expert helped us with.
Date published: 2022-03-19
Rated 5 out of 5 by from Easy as pie Great experience. I needed extra assistance, and the representative called right away. A+
Date published: 2022-03-19
Rated 2 out of 5 by from TurboTax is okay This is my fourth year using TurboTax and every year I feel swindled into paying more than advertised at the beginning. The first year I used it I was able to file for free, which is why I used the service. But all subsequent years I end up having to pay $100+ despite choosing the free option at the beginning and going back through steps to make sure I didn't select any upgrades. It's misleading and frustrating when every penny of your tax return matters to you. I've never had any issues actually filing with TurboTax but I will be researching other services next tax season due to feeling that the pricing is not clearly stated prior to deciding to use the service.
Date published: 2022-03-19
Rated 5 out of 5 by from Awesome service I had the nicest lady help me do my taxes for FREE
Date published: 2022-03-19
Rated 3 out of 5 by from It was good It was convenient to do, and doing it at the convenience of your home
Date published: 2022-03-19
Rated 4 out of 5 by from In some respects TurboTax is great, in others not! For run of the mill and even complicated returns, TurboTax works fine. However there may be certain set of circumstances that they are unable to process - not frequent but actual situations. After buying the software, one TurboTax Help Desk person suggested that I see a local CPA! The other solution was to print return because the software would not allow me to eFile.
Date published: 2022-03-19
Rated 1 out of 5 by from Every year the production gets worse I had issues installing and updating the product. It had forms I did not need & was difficult to find out how to remove them. Costs way too much. Have used it for over 20 years. Will find another product for next year.
Date published: 2022-03-19
All TurboTax® Offerings Reviews - Page 4229