TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 2 out of 5 by from Charging me when it should be free Very confusing, asking the same thing over and over and over again. For a simple income tax file it is suppose to be free, yet you charged me anyway.
Date published: 2023-04-05
Rated 5 out of 5 by from Major improvement in correcting errors! 2022 does a much better job of identifying specific item to be corrected, then framing the item with a blue box where i make the correction. Last year you asked us to make a correction, but the Box only accepted 12 spaces but, UT required 14!
Date published: 2023-04-05
Rated 5 out of 5 by from turbo tax It was easy to use turbo tax to file my tax return myself. I am a small business owner and they make it easy to file my business taxes along with my personal
Date published: 2023-04-05
Rated 4 out of 5 by from Still great, but could use some updates An excellent experience as always, but I am mildly disappointed that nothing has really improved in the past several years. Some ideas: 1) EasyStep shows all the categories all the time. It would be helpful to be able to collapse categories after they are done so I can focus on the open items. 2) There could be more done to compare at a high level last year's return to the current one as part of the review, along with a mechanism for "checking off" any flagged items after review. Example - last year my wife and I had more W-2s than this year. Pop up a box that highlights this and any other significant differences with a button or box for me to confirm that the change is appropriate and not an oversight. 3) Schedule K-1s are still too labor intensive (even with a file to import), and TT insisted on a Statement A for my Section 199A expense, but because it was actually a credit there is was no Statement A sent nor necessary per the company's tax support help line (taxpackagesupport.com). The TT forum was not much help. A bug? 4) And what happened to the one free state filing? $25 this year is pretty steep for an e-transmission no different than last year's free e-transmission. Thanks for hearing me out.
Date published: 2023-04-05
Rated 5 out of 5 by from Smooth Thanks for the help section; helps me out a lot to gain more context on what each section means.
Date published: 2023-04-05
Rated 5 out of 5 by from So Happy I used Turbo Tax I had the best tax expert, review all my documents to make sure everything was correct.
Date published: 2023-04-05
Rated 5 out of 5 by from Been with TurboTax for 5 years easy peasy I'm happy with my fast returns deposited to my credit karma account. They retain your information I was able to do it in under 30 minutes
Date published: 2023-04-05
Rated 4 out of 5 by from What's new Turbo Tax? I have used TurboTax Deluxe for many many years. I have always gotten my state tax included in my purchase. This year I was required to pay $25 to download my state tax formsand then charged $25 when I e-filed. Rather disappointed in this change with no notice
Date published: 2023-04-05
Rated 5 out of 5 by from Excellent Help from Tamira L I had an problem completing one of the forms and requested a live chat. Tamira L was very helpful and knowledgeable and completed the remainder of the review without any further issues.
Date published: 2023-04-05
Rated 5 out of 5 by from Top Notch Tool Perfect for someone doing their own taxes for the first time. Simple and straightforward.
Date published: 2023-04-05
All TurboTax® Offerings Reviews - Page 4229
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Charging me when it should be free Very confusing, asking the same thing over and over and over again. For a simple income tax file it is suppose to be free, yet you charged me anyway.
Date published: 2023-04-05
Rated 5 out of 5 by from Major improvement in correcting errors! 2022 does a much better job of identifying specific item to be corrected, then framing the item with a blue box where i make the correction. Last year you asked us to make a correction, but the Box only accepted 12 spaces but, UT required 14!
Date published: 2023-04-05
Rated 5 out of 5 by from turbo tax It was easy to use turbo tax to file my tax return myself. I am a small business owner and they make it easy to file my business taxes along with my personal
Date published: 2023-04-05
Rated 4 out of 5 by from Still great, but could use some updates An excellent experience as always, but I am mildly disappointed that nothing has really improved in the past several years. Some ideas: 1) EasyStep shows all the categories all the time. It would be helpful to be able to collapse categories after they are done so I can focus on the open items. 2) There could be more done to compare at a high level last year's return to the current one as part of the review, along with a mechanism for "checking off" any flagged items after review. Example - last year my wife and I had more W-2s than this year. Pop up a box that highlights this and any other significant differences with a button or box for me to confirm that the change is appropriate and not an oversight. 3) Schedule K-1s are still too labor intensive (even with a file to import), and TT insisted on a Statement A for my Section 199A expense, but because it was actually a credit there is was no Statement A sent nor necessary per the company's tax support help line (taxpackagesupport.com). The TT forum was not much help. A bug? 4) And what happened to the one free state filing? $25 this year is pretty steep for an e-transmission no different than last year's free e-transmission. Thanks for hearing me out.
Date published: 2023-04-05
Rated 5 out of 5 by from Smooth Thanks for the help section; helps me out a lot to gain more context on what each section means.
Date published: 2023-04-05
Rated 5 out of 5 by from So Happy I used Turbo Tax I had the best tax expert, review all my documents to make sure everything was correct.
Date published: 2023-04-05
Rated 5 out of 5 by from Been with TurboTax for 5 years easy peasy I'm happy with my fast returns deposited to my credit karma account. They retain your information I was able to do it in under 30 minutes
Date published: 2023-04-05
Rated 4 out of 5 by from What's new Turbo Tax? I have used TurboTax Deluxe for many many years. I have always gotten my state tax included in my purchase. This year I was required to pay $25 to download my state tax formsand then charged $25 when I e-filed. Rather disappointed in this change with no notice
Date published: 2023-04-05
Rated 5 out of 5 by from Excellent Help from Tamira L I had an problem completing one of the forms and requested a live chat. Tamira L was very helpful and knowledgeable and completed the remainder of the review without any further issues.
Date published: 2023-04-05
Rated 5 out of 5 by from Top Notch Tool Perfect for someone doing their own taxes for the first time. Simple and straightforward.
Date published: 2023-04-05
All TurboTax® Offerings Reviews - Page 4229