TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from TAxes 2021 online Great explanations. Good pop ups for corrections. Done with a nice big font. No complicated language.
Date published: 2022-03-16
Rated 3 out of 5 by from Expected better I was displeased with Turbo Tax software program that received cryptocurrencies information from Coinbase. The way it was formatted into the software program was redundant and added numerous hours to filing my taxes. Some of the specialists had no idea how to make corrections and finally the last specialist suggested that we delete many of the redundant areas of information, which had no money values. I had over 200 items to be corrected before I was allowed to move forward and spent hours going through all the so-called errors, that ended up just being repeated information that was irrelevant. Very disappointed in the software that was suppose to make things faster and easier to use. The only reason that I gave this an average rating was because the majority of the specialists that I dealt with were patient and definitely put their time into trying to figure out what the issues were. Will probably try a different company next year.
Date published: 2022-03-16
Rated 5 out of 5 by from TurboTax made my life easier It is nerve wracking to do the taxes each year, TurboTax helps you through it and it gives you helpful info along the way
Date published: 2022-03-16
Rated 1 out of 5 by from Pay for a service that does nothing Waste of money and time. Overcharged for a message return. Not worth it. Never upgrade services.
Date published: 2022-03-16
Rated 2 out of 5 by from I was really disappointed this year I had several issues this year and the program and forms were not completed in a timely manner
Date published: 2022-03-16
Rated 2 out of 5 by from TOO MANY UPCHARGES I have been with turbo tax for years and this might be the last year I use this platform. I like the platform, but the upcharges are ridiculous. I can't reconcile being charged for upgrades where nothing extra was actually done.
Date published: 2022-03-16
Rated 5 out of 5 by from Jamie at Turbo Tax is AWESOME! This is my 2nd year using Turbo Tax instead of a local tax preparer. Much simpler to do this way and will continue using this service.
Date published: 2022-03-16
Rated 5 out of 5 by from Beyond simple, and incredibly easy Took me less than an hour. This is my first time doing this on my own, and I got to say, from this day forward, I'll be doing a taxes on this site exclusively. Now that this burden is off my shoulders, I going to take a nap.
Date published: 2022-03-16
Rated 5 out of 5 by from Zach was terrific I had some concerns because my email address wasn't fully in the system but Zach helped me fix and I'm all set now.
Date published: 2022-03-16
Rated 5 out of 5 by from turbotax its great good service, very easy to fill the info and the expert is very helpful
Date published: 2022-03-16
All TurboTax® Offerings Reviews - Page 4226
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TAxes 2021 online Great explanations. Good pop ups for corrections. Done with a nice big font. No complicated language.
Date published: 2022-03-16
Rated 3 out of 5 by from Expected better I was displeased with Turbo Tax software program that received cryptocurrencies information from Coinbase. The way it was formatted into the software program was redundant and added numerous hours to filing my taxes. Some of the specialists had no idea how to make corrections and finally the last specialist suggested that we delete many of the redundant areas of information, which had no money values. I had over 200 items to be corrected before I was allowed to move forward and spent hours going through all the so-called errors, that ended up just being repeated information that was irrelevant. Very disappointed in the software that was suppose to make things faster and easier to use. The only reason that I gave this an average rating was because the majority of the specialists that I dealt with were patient and definitely put their time into trying to figure out what the issues were. Will probably try a different company next year.
Date published: 2022-03-16
Rated 5 out of 5 by from TurboTax made my life easier It is nerve wracking to do the taxes each year, TurboTax helps you through it and it gives you helpful info along the way
Date published: 2022-03-16
Rated 1 out of 5 by from Pay for a service that does nothing Waste of money and time. Overcharged for a message return. Not worth it. Never upgrade services.
Date published: 2022-03-16
Rated 2 out of 5 by from I was really disappointed this year I had several issues this year and the program and forms were not completed in a timely manner
Date published: 2022-03-16
Rated 2 out of 5 by from TOO MANY UPCHARGES I have been with turbo tax for years and this might be the last year I use this platform. I like the platform, but the upcharges are ridiculous. I can't reconcile being charged for upgrades where nothing extra was actually done.
Date published: 2022-03-16
Rated 5 out of 5 by from Jamie at Turbo Tax is AWESOME! This is my 2nd year using Turbo Tax instead of a local tax preparer. Much simpler to do this way and will continue using this service.
Date published: 2022-03-16
Rated 5 out of 5 by from Beyond simple, and incredibly easy Took me less than an hour. This is my first time doing this on my own, and I got to say, from this day forward, I'll be doing a taxes on this site exclusively. Now that this burden is off my shoulders, I going to take a nap.
Date published: 2022-03-16
Rated 5 out of 5 by from Zach was terrific I had some concerns because my email address wasn't fully in the system but Zach helped me fix and I'm all set now.
Date published: 2022-03-16
Rated 5 out of 5 by from turbotax its great good service, very easy to fill the info and the expert is very helpful
Date published: 2022-03-16
All TurboTax® Offerings Reviews - Page 4226