TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

TurboTaxTurboTax Customer Ratings & Reviews
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Own a business
Student
Rated 5 out of 5 by from Awesome Hey, what's our right. Beautiful Starter Good Good
Date published: 2021-04-04
Rated 4 out of 5 by from TurboTax is very good In previous TurboTax versions you had a bar showing the progress the installation process was making. Now your not sure if the program is still installing, stalled or just working correctly. Recommend that you continue the installation progress bar
Date published: 2021-04-04
Rated 5 out of 5 by from Simple and easy to use even for a first timer. It walked me through the e-file process and made it all pretty easy to get done.
Date published: 2021-04-04
Rated 4 out of 5 by from Good Product; This Year, Not So Much I've used TurboTax for many years with no issues. This year I had several issues. I called for customer support, and waited on hold for HOURS. The third representative was able to assist me.
Date published: 2021-04-04
Rated 5 out of 5 by from Turbo tax is good It avoids inappropriate language and attitude. It is appropriate to file the tax return
Date published: 2021-04-04
Rated 5 out of 5 by from Very helpful software it's very convenient to use and I have used it for almost 10 years.
Date published: 2021-04-04
Rated 5 out of 5 by from so easy really simple to use.has all past information. this makes it very simple and you can go back and review you answers.
Date published: 2021-04-04
Rated 1 out of 5 by from Very Expensive Its pretty expensive and there is so many hidden costs
Date published: 2021-04-04
Rated 2 out of 5 by from Very disappointed in Turbo Tax this year No inclusion of my Maryland form 500CR business credit for energy storage equipment. Now I have to fill out this form by hand and change my tax return. What good is software if it doesn't cover all the bases. Very, Very disappointed and would make sure to tell everyone I know you product doesn't completely support maryland tax accounts. BUt, I know this means nothing you and won't end up as anything more then maybe a blip of some management powder puff slide. Your product costs too much for too little service!!!
Date published: 2021-04-04
Rated 5 out of 5 by from Refund application stupidity Overall, kudos to TT. But....I wanted to apply 2020 refund to my 2021 Q1 estimate. This was terrible and unintuitive. I was on the phone for an hour with a TT expert trying to find out how to do this. After consulting tech support, we found the box in an unintuitive spot. Seems like since this is a software question, not a tax law question, the answer should be easy. I suggest TT revisit where they put this option and move it to where I would select how to receive my refund.
Date published: 2021-04-04
All TurboTax® Offerings Reviews - Page 4226
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Awesome Hey, what's our right. Beautiful Starter Good Good
Date published: 2021-04-04
Rated 4 out of 5 by from TurboTax is very good In previous TurboTax versions you had a bar showing the progress the installation process was making. Now your not sure if the program is still installing, stalled or just working correctly. Recommend that you continue the installation progress bar
Date published: 2021-04-04
Rated 5 out of 5 by from Simple and easy to use even for a first timer. It walked me through the e-file process and made it all pretty easy to get done.
Date published: 2021-04-04
Rated 4 out of 5 by from Good Product; This Year, Not So Much I've used TurboTax for many years with no issues. This year I had several issues. I called for customer support, and waited on hold for HOURS. The third representative was able to assist me.
Date published: 2021-04-04
Rated 5 out of 5 by from Turbo tax is good It avoids inappropriate language and attitude. It is appropriate to file the tax return
Date published: 2021-04-04
Rated 5 out of 5 by from Very helpful software it's very convenient to use and I have used it for almost 10 years.
Date published: 2021-04-04
Rated 5 out of 5 by from so easy really simple to use.has all past information. this makes it very simple and you can go back and review you answers.
Date published: 2021-04-04
Rated 1 out of 5 by from Very Expensive Its pretty expensive and there is so many hidden costs
Date published: 2021-04-04
Rated 2 out of 5 by from Very disappointed in Turbo Tax this year No inclusion of my Maryland form 500CR business credit for energy storage equipment. Now I have to fill out this form by hand and change my tax return. What good is software if it doesn't cover all the bases. Very, Very disappointed and would make sure to tell everyone I know you product doesn't completely support maryland tax accounts. BUt, I know this means nothing you and won't end up as anything more then maybe a blip of some management powder puff slide. Your product costs too much for too little service!!!
Date published: 2021-04-04
Rated 5 out of 5 by from Refund application stupidity Overall, kudos to TT. But....I wanted to apply 2020 refund to my 2021 Q1 estimate. This was terrible and unintuitive. I was on the phone for an hour with a TT expert trying to find out how to do this. After consulting tech support, we found the box in an unintuitive spot. Seems like since this is a software question, not a tax law question, the answer should be easy. I suggest TT revisit where they put this option and move it to where I would select how to receive my refund.
Date published: 2021-04-04
All TurboTax® Offerings Reviews - Page 4226