TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 5 out of 5 by from so easy! easy easy easy easy easy easy easy easy easy easy easy
Date published: 2023-04-08
Rated 5 out of 5 by from This was a great and informative experience Great experience , I did not speak to anyone . I will definitely come again next year
Date published: 2023-04-08
Rated 5 out of 5 by from First Time Filing Separately... The Turbotax platform is very user-friendly so it made my first time experience easy and relaxed. I also appreciated the explanations of what was required in each box. Filing taxes alone is a tedious process but TurboTax made it enjoyable!
Date published: 2023-04-08
Rated 2 out of 5 by from Charged me for Premium services without my consent TurboTax is mostly great; however, I did not want to pay $178 to file my taxes when all I did was put in my W-2s. This was upsetting. The call center person was kind and helpful. I think you should be more explicit when you are charging people and let them know how much. I did not know what they were charging me for and was not given the option not to give my credit card information. Also it's weird that you have to wait 24 hours before you are allowed to petition for a return.
Date published: 2023-04-08
Rated 5 out of 5 by from New Record! Done in 37 min, paid, filed, and walked away in 48 min total! Holy moly! Well done TT Team
Date published: 2023-04-08
Rated 4 out of 5 by from Pretty good Somethings are a little difficult but for the most part it’s pretty good
Date published: 2023-04-08
Rated 5 out of 5 by from Very Helpful and Courteous System and terminology not set up very well for reporting a Back Door Roth Conversion. Even Assistant didn't know how without having to read thru instructions. She was very helpful and courteous as we figured it out together. It's a million times easier to do this directly on the 1040 than to use this software for this type entry. Turbotax needs to fix this.
Date published: 2023-04-08
Rated 5 out of 5 by from great easy to use for anyone even beginners. We use it every year
Date published: 2023-04-08
Rated 3 out of 5 by from Too expensive Functionality is not intuitive and the package is very expensive. I have been using for years and going to switch to a less expensive package next year.
Date published: 2023-04-08
Rated 3 out of 5 by from Turbo Tax has made it more difficult to downgrade I realized that my taxes were simpler this year, but the only way I could downgrade to a cheaper Turbo Tax product was to delete my progress and START OVER! What a scam
Date published: 2023-04-08
All TurboTax® Offerings Reviews - Page 4224
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from so easy! easy easy easy easy easy easy easy easy easy easy easy
Date published: 2023-04-08
Rated 5 out of 5 by from This was a great and informative experience Great experience , I did not speak to anyone . I will definitely come again next year
Date published: 2023-04-08
Rated 5 out of 5 by from First Time Filing Separately... The Turbotax platform is very user-friendly so it made my first time experience easy and relaxed. I also appreciated the explanations of what was required in each box. Filing taxes alone is a tedious process but TurboTax made it enjoyable!
Date published: 2023-04-08
Rated 2 out of 5 by from Charged me for Premium services without my consent TurboTax is mostly great; however, I did not want to pay $178 to file my taxes when all I did was put in my W-2s. This was upsetting. The call center person was kind and helpful. I think you should be more explicit when you are charging people and let them know how much. I did not know what they were charging me for and was not given the option not to give my credit card information. Also it's weird that you have to wait 24 hours before you are allowed to petition for a return.
Date published: 2023-04-08
Rated 5 out of 5 by from New Record! Done in 37 min, paid, filed, and walked away in 48 min total! Holy moly! Well done TT Team
Date published: 2023-04-08
Rated 4 out of 5 by from Pretty good Somethings are a little difficult but for the most part it’s pretty good
Date published: 2023-04-08
Rated 5 out of 5 by from Very Helpful and Courteous System and terminology not set up very well for reporting a Back Door Roth Conversion. Even Assistant didn't know how without having to read thru instructions. She was very helpful and courteous as we figured it out together. It's a million times easier to do this directly on the 1040 than to use this software for this type entry. Turbotax needs to fix this.
Date published: 2023-04-08
Rated 5 out of 5 by from great easy to use for anyone even beginners. We use it every year
Date published: 2023-04-08
Rated 3 out of 5 by from Too expensive Functionality is not intuitive and the package is very expensive. I have been using for years and going to switch to a less expensive package next year.
Date published: 2023-04-08
Rated 3 out of 5 by from Turbo Tax has made it more difficult to downgrade I realized that my taxes were simpler this year, but the only way I could downgrade to a cheaper Turbo Tax product was to delete my progress and START OVER! What a scam
Date published: 2023-04-08
All TurboTax® Offerings Reviews - Page 4224