TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 5 out of 5 by from TurboTax is convenient and easy Convenient and easy to use. Provides someone to help, if that is needed.
Date published: 2023-04-08
Rated 5 out of 5 by from Great product Simple questions guide the process. There are definitions and explanations all throughout to clarify.
Date published: 2023-04-08
Rated 5 out of 5 by from AWESOME PROGRAM - AWESOME CUSTOMER SERVICE THIS PROGRAM IS AWESOME AND IT SO EASY TO DO YOUR TAXES
Date published: 2023-04-08
Rated 5 out of 5 by from Turbo Tax is awesome Turbotax is very user-friendly, and if you have questions they help you every step of the way.
Date published: 2023-04-08
Rated 5 out of 5 by from Turbo Tax is Awsom!! George was Great. I didn't get his last name but he is 82. He was quick knowledgeable and thorough. He was a delight to talk to.
Date published: 2023-04-08
Rated 5 out of 5 by from AS DESCRIBED SEE ABOVE -------------------------------------------------------
Date published: 2023-04-08
Rated 1 out of 5 by from A horrible experience, truly deserves ZERO stars Countless glitches and incorrect data being sent from Quickbooks Self-Employed to TurboTax, then spend hours on the phone with customer service, only to be hung up on three times. I'm convinced that their Agents are just paid Actors that pretend to work while you listen to them putter around their apartment and ask a question they already have the answer to every 5-10 minutes, only to then "accidentally" hang up on you after 30-45 minutes. TT also demanded me to PAY for the filing, despite already having a Monthly Self Employed Bundle subscription that waives the Federal Filing Fee. Between the price hikes of Quickbooks Self-Employed and this utter disaster that was TT2022, Intuit has permanently lost a customer of more than a decade. Avoid Intuit products!
Date published: 2023-04-08
Rated 2 out of 5 by from Too costly and limited support For a W2 and 1099-DIV filing for Federal only, a $119 charge is toooooo much . On top , once paid, there is no way to get a refund even if you decide not to file with TurboTax. I tried calling multiple times and raising refund requests online, but it simply does not work. I have been filing with Turbotax for last 6 years and never had this issue.. charges have been reasonable in the past and you would know what exactly you are paying and for what service. This year, it just does not feel right, still went ahead and filed since I already paid them.
Date published: 2023-04-08
Rated 5 out of 5 by from TurboTax is amazing! Very fast and easy all with the click of a finger!
Date published: 2023-04-08
Rated 5 out of 5 by from it's ok Due to inflation prices have gone up. Nothing else to say.
Date published: 2023-04-08
All TurboTax® Offerings Reviews - Page 4206
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax is convenient and easy Convenient and easy to use. Provides someone to help, if that is needed.
Date published: 2023-04-08
Rated 5 out of 5 by from Great product Simple questions guide the process. There are definitions and explanations all throughout to clarify.
Date published: 2023-04-08
Rated 5 out of 5 by from AWESOME PROGRAM - AWESOME CUSTOMER SERVICE THIS PROGRAM IS AWESOME AND IT SO EASY TO DO YOUR TAXES
Date published: 2023-04-08
Rated 5 out of 5 by from Turbo Tax is awesome Turbotax is very user-friendly, and if you have questions they help you every step of the way.
Date published: 2023-04-08
Rated 5 out of 5 by from Turbo Tax is Awsom!! George was Great. I didn't get his last name but he is 82. He was quick knowledgeable and thorough. He was a delight to talk to.
Date published: 2023-04-08
Rated 5 out of 5 by from AS DESCRIBED SEE ABOVE -------------------------------------------------------
Date published: 2023-04-08
Rated 1 out of 5 by from A horrible experience, truly deserves ZERO stars Countless glitches and incorrect data being sent from Quickbooks Self-Employed to TurboTax, then spend hours on the phone with customer service, only to be hung up on three times. I'm convinced that their Agents are just paid Actors that pretend to work while you listen to them putter around their apartment and ask a question they already have the answer to every 5-10 minutes, only to then "accidentally" hang up on you after 30-45 minutes. TT also demanded me to PAY for the filing, despite already having a Monthly Self Employed Bundle subscription that waives the Federal Filing Fee. Between the price hikes of Quickbooks Self-Employed and this utter disaster that was TT2022, Intuit has permanently lost a customer of more than a decade. Avoid Intuit products!
Date published: 2023-04-08
Rated 2 out of 5 by from Too costly and limited support For a W2 and 1099-DIV filing for Federal only, a $119 charge is toooooo much . On top , once paid, there is no way to get a refund even if you decide not to file with TurboTax. I tried calling multiple times and raising refund requests online, but it simply does not work. I have been filing with Turbotax for last 6 years and never had this issue.. charges have been reasonable in the past and you would know what exactly you are paying and for what service. This year, it just does not feel right, still went ahead and filed since I already paid them.
Date published: 2023-04-08
Rated 5 out of 5 by from TurboTax is amazing! Very fast and easy all with the click of a finger!
Date published: 2023-04-08
Rated 5 out of 5 by from it's ok Due to inflation prices have gone up. Nothing else to say.
Date published: 2023-04-08
All TurboTax® Offerings Reviews - Page 4206