TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281648 reviews)
Star ratings are from 2021
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Rated 2 out of 5 by from NOT user-friendly for 1041 estate return Have used TT for years to prepare 1040, and happy with it. NOT as good of a product for #1041 estate return. Lacks clarity of estate items vs. beneficiary items. Refers to "you". Is that the estate, executor, or beneficiaries?? Instructions/hints are lacking especially for Sched D stock sales.
Date published: 2021-10-15
Rated 1 out of 5 by from Unhappy with the support available Had trouble with filing & after calling TurboTax for help, I was told the product was not supported! I have personally used TurboTax for years and very happy. NOT now.
Date published: 2021-10-15
Rated 4 out of 5 by from Turbo tax is the best I recommend using turbo tax Very helpful first year i filed by myself i totally recommend turbo tax
Date published: 2021-10-15
Rated 5 out of 5 by from Turbo tax was great ! Loren Was great to work with she was pleasant and very professional, She was very knowledgeable and helpful.
Date published: 2021-10-15
Rated 5 out of 5 by from Much easier than expected I haven't filed my own taxes in a decade and my tax preparer became increasingly more expensive and less communicative. So I tried turbo tax. It's so darn intuitive when it comes to inputting and their customer service reps are very helpful and always available (at no cost to the Turbo Tax user). I will use turbo tax again next year.
Date published: 2021-10-15
Rated 4 out of 5 by from TurboTax Still Needs Some Work. The product is very helpful in most areas but needs work in explaining more specific topics. One example is when I was trying to figure out where to deduct the Special Improvement District (SID) taxes in the program. The help screens indicated it was deductible but nowhere did it say where to enter that information in the program or on the form. Very confusing.
Date published: 2021-10-15
Rated 5 out of 5 by from Quick and Easy The software is quick, easy, and intuitive with the latest tax codes built in.
Date published: 2021-10-15
Rated 5 out of 5 by from Turbo tax is great good experience for so many years. Will continue to purchase Turbo Tax next year.
Date published: 2021-10-15
Rated 5 out of 5 by from Turbo tax is helpful As an immigrant Turbotax helped me under US taxes easily and conveniently! Thank you.
Date published: 2021-10-15
Rated 2 out of 5 by from TURBO TAX IS A BIG LET DOWN I have had problems with the TurboTax files before, but not as bad a this year. I use a iMac and I had to recreate the whole file for return several times. I would close TurboTax and when I went back the file was not there or was the name of file but blank inputs. I did an extended return and when I went back in October to file the return the tax file was GONE. Thankfully I had a PFD of the return I could print out and recreate the file from that. I probably spent 10 extra hours in total this tax season. Very disappointed in how your system works with Mac's, enough to want me to look for a different solution for next year.
Date published: 2021-10-15
All TurboTax® Offerings Reviews - Page 43
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from NOT user-friendly for 1041 estate return Have used TT for years to prepare 1040, and happy with it. NOT as good of a product for #1041 estate return. Lacks clarity of estate items vs. beneficiary items. Refers to "you". Is that the estate, executor, or beneficiaries?? Instructions/hints are lacking especially for Sched D stock sales.
Date published: 2021-10-15
Rated 1 out of 5 by from Unhappy with the support available Had trouble with filing & after calling TurboTax for help, I was told the product was not supported! I have personally used TurboTax for years and very happy. NOT now.
Date published: 2021-10-15
Rated 4 out of 5 by from Turbo tax is the best I recommend using turbo tax Very helpful first year i filed by myself i totally recommend turbo tax
Date published: 2021-10-15
Rated 5 out of 5 by from Turbo tax was great ! Loren Was great to work with she was pleasant and very professional, She was very knowledgeable and helpful.
Date published: 2021-10-15
Rated 5 out of 5 by from Much easier than expected I haven't filed my own taxes in a decade and my tax preparer became increasingly more expensive and less communicative. So I tried turbo tax. It's so darn intuitive when it comes to inputting and their customer service reps are very helpful and always available (at no cost to the Turbo Tax user). I will use turbo tax again next year.
Date published: 2021-10-15
Rated 4 out of 5 by from TurboTax Still Needs Some Work. The product is very helpful in most areas but needs work in explaining more specific topics. One example is when I was trying to figure out where to deduct the Special Improvement District (SID) taxes in the program. The help screens indicated it was deductible but nowhere did it say where to enter that information in the program or on the form. Very confusing.
Date published: 2021-10-15
Rated 5 out of 5 by from Quick and Easy The software is quick, easy, and intuitive with the latest tax codes built in.
Date published: 2021-10-15
Rated 5 out of 5 by from Turbo tax is great good experience for so many years. Will continue to purchase Turbo Tax next year.
Date published: 2021-10-15
Rated 5 out of 5 by from Turbo tax is helpful As an immigrant Turbotax helped me under US taxes easily and conveniently! Thank you.
Date published: 2021-10-15
Rated 2 out of 5 by from TURBO TAX IS A BIG LET DOWN I have had problems with the TurboTax files before, but not as bad a this year. I use a iMac and I had to recreate the whole file for return several times. I would close TurboTax and when I went back the file was not there or was the name of file but blank inputs. I did an extended return and when I went back in October to file the return the tax file was GONE. Thankfully I had a PFD of the return I could print out and recreate the file from that. I probably spent 10 extra hours in total this tax season. Very disappointed in how your system works with Mac's, enough to want me to look for a different solution for next year.
Date published: 2021-10-15
All TurboTax® Offerings Reviews - Page 43