TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from i<3turbotax TT does exactly what it is supposed to do. Makes doing taxes relatively easy. It is more economical than having someone else do them. Most questions are answered within the program. I am pleased.
Date published: 2021-04-06
Rated 3 out of 5 by from Relatively user-friendly, but prices keep going up I've used TurboTax for 20 years, and it's been easy to use. A couple things are bothersome though. One, for all those years earlier in my career that I was eligible for free TurboTax because of my low AGI, TurboTax still charged me. The other thing is that this year the site has been really glitchy. For example, it kept stalling me in different areas, but it said I needed to upgrade to the live customer service option if I wanted to find out exactly why. Then at the end, it wouldn't let me e-file, but, again, it wouldn't give me the reason why. Having already purchased the $120 package to file my fed return and another $50 to file my state return, TurboTax wanted me to pay an additional $80 just to be able to chat with customer service. Really?
Date published: 2021-04-06
Rated 5 out of 5 by from Way to go! Great experience. Lots of double checks! Would do year after year!
Date published: 2021-04-06
Rated 4 out of 5 by from good product with the exception of my stimulus effecting my refund negatively it was a fairly painless event.
Date published: 2021-04-06
Rated 5 out of 5 by from Turbo Tax is a yes. Very simple to use. Just a lot of questions. And directions are very helpful
Date published: 2021-04-06
Rated 5 out of 5 by from GOOD JOB VERY EASY TO USE. INFORMATIVE. VIRTUAL HELP WAS GREAT.
Date published: 2021-04-06
Rated 2 out of 5 by from User Friendly, but Terrible QA Testing Overall, the software is very user friendly with the guided questions on the UI. But the fact that I couldn't register the product or e-file my return without changing the resolution down to 1024x768 is unacceptable. It shows extremely poor testing to put out a product that is incompatible with newer, higher resolution monitors. It's even more frustrating that after having thousands of users report this issue, Intuit has failed to provide a fix for this problem. After more than a decade of using this product, it might be time to move on. This year's product was disappointing.
Date published: 2021-04-06
Rated 5 out of 5 by from Turbo taxes is so awesome Great was very easy to use I will use again and tell other about turbotax
Date published: 2021-04-06
Rated 5 out of 5 by from Easy TurboTax has made it easy for me to file my taxes in separate states and had answers to any questions I had about my tax returns
Date published: 2021-04-06
Rated 5 out of 5 by from Easy and thorough I like how easy the process it. Turbo Tax walks you through the entire process step by step.
Date published: 2021-04-06
All TurboTax® Offerings Reviews - Page 4189
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from i<3turbotax TT does exactly what it is supposed to do. Makes doing taxes relatively easy. It is more economical than having someone else do them. Most questions are answered within the program. I am pleased.
Date published: 2021-04-06
Rated 3 out of 5 by from Relatively user-friendly, but prices keep going up I've used TurboTax for 20 years, and it's been easy to use. A couple things are bothersome though. One, for all those years earlier in my career that I was eligible for free TurboTax because of my low AGI, TurboTax still charged me. The other thing is that this year the site has been really glitchy. For example, it kept stalling me in different areas, but it said I needed to upgrade to the live customer service option if I wanted to find out exactly why. Then at the end, it wouldn't let me e-file, but, again, it wouldn't give me the reason why. Having already purchased the $120 package to file my fed return and another $50 to file my state return, TurboTax wanted me to pay an additional $80 just to be able to chat with customer service. Really?
Date published: 2021-04-06
Rated 5 out of 5 by from Way to go! Great experience. Lots of double checks! Would do year after year!
Date published: 2021-04-06
Rated 4 out of 5 by from good product with the exception of my stimulus effecting my refund negatively it was a fairly painless event.
Date published: 2021-04-06
Rated 5 out of 5 by from Turbo Tax is a yes. Very simple to use. Just a lot of questions. And directions are very helpful
Date published: 2021-04-06
Rated 5 out of 5 by from GOOD JOB VERY EASY TO USE. INFORMATIVE. VIRTUAL HELP WAS GREAT.
Date published: 2021-04-06
Rated 2 out of 5 by from User Friendly, but Terrible QA Testing Overall, the software is very user friendly with the guided questions on the UI. But the fact that I couldn't register the product or e-file my return without changing the resolution down to 1024x768 is unacceptable. It shows extremely poor testing to put out a product that is incompatible with newer, higher resolution monitors. It's even more frustrating that after having thousands of users report this issue, Intuit has failed to provide a fix for this problem. After more than a decade of using this product, it might be time to move on. This year's product was disappointing.
Date published: 2021-04-06
Rated 5 out of 5 by from Turbo taxes is so awesome Great was very easy to use I will use again and tell other about turbotax
Date published: 2021-04-06
Rated 5 out of 5 by from Easy TurboTax has made it easy for me to file my taxes in separate states and had answers to any questions I had about my tax returns
Date published: 2021-04-06
Rated 5 out of 5 by from Easy and thorough I like how easy the process it. Turbo Tax walks you through the entire process step by step.
Date published: 2021-04-06
All TurboTax® Offerings Reviews - Page 4189