TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from turbo deluxe tax is great not too happy about the price it has doubled in price i may as well have someone do for me
Date published: 2022-03-20
Rated 5 out of 5 by from Easy, Simple, Fast Great experience, 10/10 would recommend to anyone looking to file with Turbotax whether simple ir complicated returns.
Date published: 2022-03-20
Rated 3 out of 5 by from Turbotax needs work I have used turbotax for 20 years. The customer service is generally not good - hit or miss. Several times I reached reps who simply tried to upsell me on incremental services. I would just keep calling until I was lucky enough to reach somebody competent. I was simply having product issues and didn't think I should pay for incremental services that were not necessary. In addition I was constantly transferred to somebody new. There are also some specific data import problems as I absorbed data from Etrade so some specific development is required. These deficiencies cost me hours to correct the data manually. Lastly these products are too expensive and I don't see any value. I have been a loyal customer for more than decade, if not two decades, but I will evaluate competition and think hard before I use these products next year.
Date published: 2022-03-20
Rated 4 out of 5 by from As simple as taxes probably can get... I've had to use a CPA for years because I didn't have simple taxes but the last few years I started doing them myself and it's easy enough that I can do my taxes myself and feel confident that I'm doing them correctly. Everything is relatively quickly outlined and they assist you when you need it if you pay for the services they offer.
Date published: 2022-03-20
Rated 3 out of 5 by from Just ok It was just ok. I did not like that it didn't give me a option on which package I wanted to use.
Date published: 2022-03-20
Rated 5 out of 5 by from Turbo Tax is great tool to do your income tax I have been using Turbo tax for the last 15 years and has great customer support.
Date published: 2022-03-20
Rated 5 out of 5 by from Baha is the best My Turbotax expert Baha was the best. He was extremely thorough and patient in filing my taxes. I would 100% request Baha's expertise in the future. Prompt, diligent, and full of information.
Date published: 2022-03-20
Rated 4 out of 5 by from Great product, most of the time Ordered a download accidentally. Thought I was getting a disc. What a pain in the butt! Will never buy a download again. Took me hours to get it loaded and then it asked for a license code that was not supplied. Will buy the disc next year from a retailer, not attempt to buy on line.
Date published: 2022-03-20
Rated 5 out of 5 by from TurboTax is awesome Quick and super easy to use !!!!! For sure will recommend and use it next year.
Date published: 2022-03-20
Rated 5 out of 5 by from Turbo Tx is Reliable and Accurate I've used Turbo Tax for several years. One thing I would change is to make the default directory in a cloud-based location, e.g., One Drive, Dropbox, or Google Drive.
Date published: 2022-03-20
All TurboTax® Offerings Reviews - Page 4186
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from turbo deluxe tax is great not too happy about the price it has doubled in price i may as well have someone do for me
Date published: 2022-03-20
Rated 5 out of 5 by from Easy, Simple, Fast Great experience, 10/10 would recommend to anyone looking to file with Turbotax whether simple ir complicated returns.
Date published: 2022-03-20
Rated 3 out of 5 by from Turbotax needs work I have used turbotax for 20 years. The customer service is generally not good - hit or miss. Several times I reached reps who simply tried to upsell me on incremental services. I would just keep calling until I was lucky enough to reach somebody competent. I was simply having product issues and didn't think I should pay for incremental services that were not necessary. In addition I was constantly transferred to somebody new. There are also some specific data import problems as I absorbed data from Etrade so some specific development is required. These deficiencies cost me hours to correct the data manually. Lastly these products are too expensive and I don't see any value. I have been a loyal customer for more than decade, if not two decades, but I will evaluate competition and think hard before I use these products next year.
Date published: 2022-03-20
Rated 4 out of 5 by from As simple as taxes probably can get... I've had to use a CPA for years because I didn't have simple taxes but the last few years I started doing them myself and it's easy enough that I can do my taxes myself and feel confident that I'm doing them correctly. Everything is relatively quickly outlined and they assist you when you need it if you pay for the services they offer.
Date published: 2022-03-20
Rated 3 out of 5 by from Just ok It was just ok. I did not like that it didn't give me a option on which package I wanted to use.
Date published: 2022-03-20
Rated 5 out of 5 by from Turbo Tax is great tool to do your income tax I have been using Turbo tax for the last 15 years and has great customer support.
Date published: 2022-03-20
Rated 5 out of 5 by from Baha is the best My Turbotax expert Baha was the best. He was extremely thorough and patient in filing my taxes. I would 100% request Baha's expertise in the future. Prompt, diligent, and full of information.
Date published: 2022-03-20
Rated 4 out of 5 by from Great product, most of the time Ordered a download accidentally. Thought I was getting a disc. What a pain in the butt! Will never buy a download again. Took me hours to get it loaded and then it asked for a license code that was not supplied. Will buy the disc next year from a retailer, not attempt to buy on line.
Date published: 2022-03-20
Rated 5 out of 5 by from TurboTax is awesome Quick and super easy to use !!!!! For sure will recommend and use it next year.
Date published: 2022-03-20
Rated 5 out of 5 by from Turbo Tx is Reliable and Accurate I've used Turbo Tax for several years. One thing I would change is to make the default directory in a cloud-based location, e.g., One Drive, Dropbox, or Google Drive.
Date published: 2022-03-20
All TurboTax® Offerings Reviews - Page 4186