TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax is easy to use 2nd full year doing taxes via TurboTax and enjoy the experience
Date published: 2023-04-08
Rated 5 out of 5 by from TurboTax highly recommended. this is the fist time I've used a live expert, and Lisa was amazingly patient. She explained everything in detail whenever i got stuck, provided thorough answers, and responded to all of my questions. i highly recommend her; she is really good at what she does. Lisa, deserves all those five starts and more. Well done! Lisa. thank you!
Date published: 2023-04-08
Rated 5 out of 5 by from Easy to use Easy to use. Help was easy to use and informative.
Date published: 2023-04-08
Rated 4 out of 5 by from Turbo Tax is helpful but not flawless. Have been using Turbo Tax for about 10 - 12 years now and find it quite helpful. However, I do believe that one still needs to know and understand the tax system to some extent. Especially if your return can be more complicated than just a W-2. I would also wish TT would not ask for information from last year's return when it HAS all the data from my last year's return already.
Date published: 2023-04-08
Rated 2 out of 5 by from Expensive Service is always nice, I'm just annoyed by the bombardment of upgrade suggestions to charge more. I had to upgrade to premium because of selling investments (which happened by an auto invested plan with Acorns) and it wasn't obvious at first that I had to pay $100 more to TurboTax since there was an option to select "I don't need to upgrade." Like what? There's conflicting info on the page.
Date published: 2023-04-08
Rated 5 out of 5 by from What the wow?! Taxes have never been easier!!! Fortunately I only had W2's and minimal things to consider but the entire process was extremely streamlined, informative and easy to use. I was surprised at the end that it was already done and over with so quickly and easily!!
Date published: 2023-04-08
Rated 1 out of 5 by from The old interface was way better The new interface for Turbo Tax is awful. It was way better the last couple of years. It was far easier to follow and understand what was going on through out the filling out and filing process
Date published: 2023-04-08
Rated 5 out of 5 by from Easy It was a last minute type of call, my Turbo Tax Expert was fantastic! He made the experience enjoyable and quick.
Date published: 2023-04-08
Rated 4 out of 5 by from Really good, just minor suggestions The process was very easy and I loved that I could import my investment documents and didn't have to manually enter equity transactions. A couple of areas of improvement - I made a mistake listing an RSA as an RSU and I couldn't go back to correct it so I had to delete that transaction and enter it manually. Also, I goofed on the state for my charitable gift fund at first and the software flagged the mismatch with the zip code but wouldn't let me correct the state, so I again had to delete that entry and reenter it. Also - once I decline the upgrade offer once, don't offer it to me 10 more times.
Date published: 2023-04-08
Rated 5 out of 5 by from Awesome TT! Easy to use.Would rather do my own taxes. Turbo Tax makes it easy!
Date published: 2023-04-08
All TurboTax® Offerings Reviews - Page 4179
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax is easy to use 2nd full year doing taxes via TurboTax and enjoy the experience
Date published: 2023-04-08
Rated 5 out of 5 by from TurboTax highly recommended. this is the fist time I've used a live expert, and Lisa was amazingly patient. She explained everything in detail whenever i got stuck, provided thorough answers, and responded to all of my questions. i highly recommend her; she is really good at what she does. Lisa, deserves all those five starts and more. Well done! Lisa. thank you!
Date published: 2023-04-08
Rated 5 out of 5 by from Easy to use Easy to use. Help was easy to use and informative.
Date published: 2023-04-08
Rated 4 out of 5 by from Turbo Tax is helpful but not flawless. Have been using Turbo Tax for about 10 - 12 years now and find it quite helpful. However, I do believe that one still needs to know and understand the tax system to some extent. Especially if your return can be more complicated than just a W-2. I would also wish TT would not ask for information from last year's return when it HAS all the data from my last year's return already.
Date published: 2023-04-08
Rated 2 out of 5 by from Expensive Service is always nice, I'm just annoyed by the bombardment of upgrade suggestions to charge more. I had to upgrade to premium because of selling investments (which happened by an auto invested plan with Acorns) and it wasn't obvious at first that I had to pay $100 more to TurboTax since there was an option to select "I don't need to upgrade." Like what? There's conflicting info on the page.
Date published: 2023-04-08
Rated 5 out of 5 by from What the wow?! Taxes have never been easier!!! Fortunately I only had W2's and minimal things to consider but the entire process was extremely streamlined, informative and easy to use. I was surprised at the end that it was already done and over with so quickly and easily!!
Date published: 2023-04-08
Rated 1 out of 5 by from The old interface was way better The new interface for Turbo Tax is awful. It was way better the last couple of years. It was far easier to follow and understand what was going on through out the filling out and filing process
Date published: 2023-04-08
Rated 5 out of 5 by from Easy It was a last minute type of call, my Turbo Tax Expert was fantastic! He made the experience enjoyable and quick.
Date published: 2023-04-08
Rated 4 out of 5 by from Really good, just minor suggestions The process was very easy and I loved that I could import my investment documents and didn't have to manually enter equity transactions. A couple of areas of improvement - I made a mistake listing an RSA as an RSU and I couldn't go back to correct it so I had to delete that transaction and enter it manually. Also, I goofed on the state for my charitable gift fund at first and the software flagged the mismatch with the zip code but wouldn't let me correct the state, so I again had to delete that entry and reenter it. Also - once I decline the upgrade offer once, don't offer it to me 10 more times.
Date published: 2023-04-08
Rated 5 out of 5 by from Awesome TT! Easy to use.Would rather do my own taxes. Turbo Tax makes it easy!
Date published: 2023-04-08
All TurboTax® Offerings Reviews - Page 4179