TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from Quick, Easy to Use Having never actually filed my own taxes before, Turbo Tax made everything quick and easy. I appreciated the explanations for all possible deductions and additions.
Date published: 2021-04-05
Rated 5 out of 5 by from Turbo tax is great I have used turbo tax for many years and have always been pleased with how complete and easy they are to use.
Date published: 2021-04-05
Rated 5 out of 5 by from Easy and Intuitive Helped me with every step after COVID couldn't have been easier.
Date published: 2021-04-05
Rated 5 out of 5 by from Excellent phone support and on-line explanations Staff on phone and Turbo Tax help and explanations were all excellent. Only problem was initially I was unable to find the help number to talk to a person. I looked in my prior year information and found the Turbo Tax help phone number
Date published: 2021-04-05
Rated 1 out of 5 by from Nothing But Trouble I had many problems filing a TT for Business TRUST return. First the program wasn't transferring my inputs to K-1 forms. Then the program wouldn't fill my signature on to the required form for filing electronically. I spoke to customer service at least ten times and although the agents were caring, informative and very interested in resolving the issues I ended up filling the forms in manually. I needed to mail my return to the IRS. This was a simple return which instead of taking less than an hour to complete, ended taking many days.
Date published: 2021-04-05
Rated 5 out of 5 by from Easy to use and live professionals are fantastic! The information was so easy to fill in and there are so many helpful hints throughout. When I ran into a problem, I racked my brains and finally signed up for Live. The accountant was able to figure out the problem fairly quickly and I was able to file that day.
Date published: 2021-04-05
Rated 5 out of 5 by from Great Program Very easy to use. Loaded with helpful information.
Date published: 2021-04-05
Rated 2 out of 5 by from Turbo Tax software is barely fair TurboTax software is such a black box that their specialists don't know what's wrong with how it works. It keeps failing to identify the users using AGI and has no way of choosing a different method (for spouses).
Date published: 2021-04-05
Rated 5 out of 5 by from TurboTax is the Best! I had questions about some categories on my W-2 and John (tax expert) patiently walked me through all options. Glad I asked for assistance as it helped me get a tax return and even more importantly, a peace of mind.
Date published: 2021-04-05
Rated 5 out of 5 by from Love Turbotax I have used Turbotax for 10+ years filing my taxes, my children's, my parent's, and my in-laws returns over these years. I use the CD versions and have prior years on my laptop so I can review prior year's returns if I have questions. Also this year both of my in-laws passed away and I had some unique situations and needed to discuss with someone. Turbotax support was great and appreciated.
Date published: 2021-04-05
All TurboTax® Offerings Reviews - Page 4178
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Quick, Easy to Use Having never actually filed my own taxes before, Turbo Tax made everything quick and easy. I appreciated the explanations for all possible deductions and additions.
Date published: 2021-04-05
Rated 5 out of 5 by from Turbo tax is great I have used turbo tax for many years and have always been pleased with how complete and easy they are to use.
Date published: 2021-04-05
Rated 5 out of 5 by from Easy and Intuitive Helped me with every step after COVID couldn't have been easier.
Date published: 2021-04-05
Rated 5 out of 5 by from Excellent phone support and on-line explanations Staff on phone and Turbo Tax help and explanations were all excellent. Only problem was initially I was unable to find the help number to talk to a person. I looked in my prior year information and found the Turbo Tax help phone number
Date published: 2021-04-05
Rated 1 out of 5 by from Nothing But Trouble I had many problems filing a TT for Business TRUST return. First the program wasn't transferring my inputs to K-1 forms. Then the program wouldn't fill my signature on to the required form for filing electronically. I spoke to customer service at least ten times and although the agents were caring, informative and very interested in resolving the issues I ended up filling the forms in manually. I needed to mail my return to the IRS. This was a simple return which instead of taking less than an hour to complete, ended taking many days.
Date published: 2021-04-05
Rated 5 out of 5 by from Easy to use and live professionals are fantastic! The information was so easy to fill in and there are so many helpful hints throughout. When I ran into a problem, I racked my brains and finally signed up for Live. The accountant was able to figure out the problem fairly quickly and I was able to file that day.
Date published: 2021-04-05
Rated 5 out of 5 by from Great Program Very easy to use. Loaded with helpful information.
Date published: 2021-04-05
Rated 2 out of 5 by from Turbo Tax software is barely fair TurboTax software is such a black box that their specialists don't know what's wrong with how it works. It keeps failing to identify the users using AGI and has no way of choosing a different method (for spouses).
Date published: 2021-04-05
Rated 5 out of 5 by from TurboTax is the Best! I had questions about some categories on my W-2 and John (tax expert) patiently walked me through all options. Glad I asked for assistance as it helped me get a tax return and even more importantly, a peace of mind.
Date published: 2021-04-05
Rated 5 out of 5 by from Love Turbotax I have used Turbotax for 10+ years filing my taxes, my children's, my parent's, and my in-laws returns over these years. I use the CD versions and have prior years on my laptop so I can review prior year's returns if I have questions. Also this year both of my in-laws passed away and I had some unique situations and needed to discuss with someone. Turbotax support was great and appreciated.
Date published: 2021-04-05
All TurboTax® Offerings Reviews - Page 4178