TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
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Rated 5 out of 5 by from Turbo tax saves money Turbo tax saves money and helps you become familiar with the tax laws which helps with planning
Date published: 2023-04-08
Rated 5 out of 5 by from Turbo Tax is awsome! Very easy to do...except one form --- the live assistant helped me promptly and quickly to accomplish.
Date published: 2023-04-08
Rated 5 out of 5 by from Ease of doing them Very easy to navigate thru and get my figures in balance. We are a small company and this made it easy to do without having to pay for a CPA to do them.
Date published: 2023-04-08
Rated 4 out of 5 by from Easy to use Turbo tax is a pretty easy to use product. I do not know if some extreme cases are not covered, but most of the items are covered for simple to moderately complex cases.
Date published: 2023-04-08
Rated 5 out of 5 by from Surprisingly Simple I've tried to use TurboTax in the past and that year I had some unexpected extra income, so I had to go somewhere else. This year I thought I would try it again because my friends were using it and it was actually very simple. Got it done in less than an hour!
Date published: 2023-04-08
Rated 2 out of 5 by from Less helpful each year After nearly 20 years of use, TurboTax gets more expensive, more annoying when trying to enter data with all the ads and less helpful. One must navigate directly to forms needed rather than being asked sufficient questions to walk me through the forms. There are also questions that just state I should use some form number to fill out which is not even accessible at the question. There are also less explanations at the question to help make the correct decisions. I am highly considering having my taxes done or changing to another software program.
Date published: 2023-04-08
Rated 3 out of 5 by from TT needs work I was disappointed I had to resubmit my file. I checked the box that I had a pin and your software did not ask for it. Not good. otherwise it was ok.
Date published: 2023-04-08
Rated 5 out of 5 by from TurboTax is really easy to use! The auto-import and document upload features are best-in-class among online tax prep sites/software.
Date published: 2023-04-08
Rated 4 out of 5 by from Good, except... My only issue was that I agreed to use the "deduct from refund" way of paying for this service, but realized at the very last moment that it cost an extra $39 to do that - I think that info should have been provided right next to where I clicked to choose it.
Date published: 2023-04-08
Rated 1 out of 5 by from 2022 Not a good year for Turbo TAX Not a good year for Turbo TAX. This my 8th year and very disappointed. Found it cnfusing at times Choices not clear. When a mistake made or ot sure and tried to go "back" the original section and choice not there Eventually had to delete the whole filing and start all over so I could corrctl make my choice again
Date published: 2023-04-08
All TurboTax® Offerings Reviews - Page 4175
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo tax saves money Turbo tax saves money and helps you become familiar with the tax laws which helps with planning
Date published: 2023-04-08
Rated 5 out of 5 by from Turbo Tax is awsome! Very easy to do...except one form --- the live assistant helped me promptly and quickly to accomplish.
Date published: 2023-04-08
Rated 5 out of 5 by from Ease of doing them Very easy to navigate thru and get my figures in balance. We are a small company and this made it easy to do without having to pay for a CPA to do them.
Date published: 2023-04-08
Rated 4 out of 5 by from Easy to use Turbo tax is a pretty easy to use product. I do not know if some extreme cases are not covered, but most of the items are covered for simple to moderately complex cases.
Date published: 2023-04-08
Rated 5 out of 5 by from Surprisingly Simple I've tried to use TurboTax in the past and that year I had some unexpected extra income, so I had to go somewhere else. This year I thought I would try it again because my friends were using it and it was actually very simple. Got it done in less than an hour!
Date published: 2023-04-08
Rated 2 out of 5 by from Less helpful each year After nearly 20 years of use, TurboTax gets more expensive, more annoying when trying to enter data with all the ads and less helpful. One must navigate directly to forms needed rather than being asked sufficient questions to walk me through the forms. There are also questions that just state I should use some form number to fill out which is not even accessible at the question. There are also less explanations at the question to help make the correct decisions. I am highly considering having my taxes done or changing to another software program.
Date published: 2023-04-08
Rated 3 out of 5 by from TT needs work I was disappointed I had to resubmit my file. I checked the box that I had a pin and your software did not ask for it. Not good. otherwise it was ok.
Date published: 2023-04-08
Rated 5 out of 5 by from TurboTax is really easy to use! The auto-import and document upload features are best-in-class among online tax prep sites/software.
Date published: 2023-04-08
Rated 4 out of 5 by from Good, except... My only issue was that I agreed to use the "deduct from refund" way of paying for this service, but realized at the very last moment that it cost an extra $39 to do that - I think that info should have been provided right next to where I clicked to choose it.
Date published: 2023-04-08
Rated 1 out of 5 by from 2022 Not a good year for Turbo TAX Not a good year for Turbo TAX. This my 8th year and very disappointed. Found it cnfusing at times Choices not clear. When a mistake made or ot sure and tried to go "back" the original section and choice not there Eventually had to delete the whole filing and start all over so I could corrctl make my choice again
Date published: 2023-04-08
All TurboTax® Offerings Reviews - Page 4175