TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
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Rated 5 out of 5 by from I have been using Turbo Tax for years I have been using Turbo Tax for years. I often tell others to try Turbo Tax.
Date published: 2023-04-06
Rated 1 out of 5 by from Horrible Password Recovery & Race Mode The whole password recovery process is atrocious. It's a poor UX flow. You can send a code to your email and then it still makes you enter a password. There is NO forgot password link. Then they want you to upload docs for verification. Fine..but the whole process is not seamless and is VERY frustrating. Also, what is up with this RACE Mode? Was this user tested? Who wants to feel rushed with something as important as their taxes? I don't want the IRS coming after me b/c I was so rushed and left out something or mistyped a number. Then...they trick you at the end and make you upgrade if you sold stock. I wish that was a question up front. Let's see what plan you need. Then I can know my upfront cost. I think I'll try to file for free next year on the IRS site and save myself $300 for a frustrating and crappy experience.
Date published: 2023-04-06
Rated 2 out of 5 by from Cost to much The program is wonderful, however I believe that the price increases over the 10 years has been to much. When we started it was $49 now we have to pay over $200. There is no loyalty in returning customers.
Date published: 2023-04-06
Rated 5 out of 5 by from very helpful it was calming to use and prompted me to go slow and not stress
Date published: 2023-04-06
Rated 5 out of 5 by from Thanks for your help I've used intuit Turbotax for a number of years and have developed a great deal of confidence in your service.
Date published: 2023-04-06
Rated 4 out of 5 by from Helpful, but overly aggressive and pricy I have been using TurboTax for several years now, as my taxes are very complicated. I appreciate the ease of use and the fact that much of my info is imported from the previous year. However, the upselling efforts have become annoyingly intrusive. They've gone from once or twice per session to near constant, and you have to refuse them twice each time. Add this to the fact that the prices have gotten very high, especially nearer to the filing deadline, and a bit of the bloom is off the rose.
Date published: 2023-04-06
Rated 4 out of 5 by from Great job Hi u doing everybody God bless you and have a nice day
Date published: 2023-04-06
Rated 5 out of 5 by from The only thing i use turboTax has never let me down. great online assistance when needed
Date published: 2023-04-06
Rated 4 out of 5 by from tubo tax is good No problems = all worked well xxxxxxxxxxxxxxxxxxxxxxxxxxxx
Date published: 2023-04-06
Rated 5 out of 5 by from Amazingly Turbo Tax Turbo Tax provides the Best overall user interface that make it t easy to do my taxes. Turbo Tax was Wonderful and very helpfl live tax expert was very understandable and helpful. Thank you Turbo Tax you were lifesaver T oday.
Date published: 2023-04-06
All TurboTax® Offerings Reviews - Page 4173
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from I have been using Turbo Tax for years I have been using Turbo Tax for years. I often tell others to try Turbo Tax.
Date published: 2023-04-06
Rated 1 out of 5 by from Horrible Password Recovery & Race Mode The whole password recovery process is atrocious. It's a poor UX flow. You can send a code to your email and then it still makes you enter a password. There is NO forgot password link. Then they want you to upload docs for verification. Fine..but the whole process is not seamless and is VERY frustrating. Also, what is up with this RACE Mode? Was this user tested? Who wants to feel rushed with something as important as their taxes? I don't want the IRS coming after me b/c I was so rushed and left out something or mistyped a number. Then...they trick you at the end and make you upgrade if you sold stock. I wish that was a question up front. Let's see what plan you need. Then I can know my upfront cost. I think I'll try to file for free next year on the IRS site and save myself $300 for a frustrating and crappy experience.
Date published: 2023-04-06
Rated 2 out of 5 by from Cost to much The program is wonderful, however I believe that the price increases over the 10 years has been to much. When we started it was $49 now we have to pay over $200. There is no loyalty in returning customers.
Date published: 2023-04-06
Rated 5 out of 5 by from very helpful it was calming to use and prompted me to go slow and not stress
Date published: 2023-04-06
Rated 5 out of 5 by from Thanks for your help I've used intuit Turbotax for a number of years and have developed a great deal of confidence in your service.
Date published: 2023-04-06
Rated 4 out of 5 by from Helpful, but overly aggressive and pricy I have been using TurboTax for several years now, as my taxes are very complicated. I appreciate the ease of use and the fact that much of my info is imported from the previous year. However, the upselling efforts have become annoyingly intrusive. They've gone from once or twice per session to near constant, and you have to refuse them twice each time. Add this to the fact that the prices have gotten very high, especially nearer to the filing deadline, and a bit of the bloom is off the rose.
Date published: 2023-04-06
Rated 4 out of 5 by from Great job Hi u doing everybody God bless you and have a nice day
Date published: 2023-04-06
Rated 5 out of 5 by from The only thing i use turboTax has never let me down. great online assistance when needed
Date published: 2023-04-06
Rated 4 out of 5 by from tubo tax is good No problems = all worked well xxxxxxxxxxxxxxxxxxxxxxxxxxxx
Date published: 2023-04-06
Rated 5 out of 5 by from Amazingly Turbo Tax Turbo Tax provides the Best overall user interface that make it t easy to do my taxes. Turbo Tax was Wonderful and very helpfl live tax expert was very understandable and helpful. Thank you Turbo Tax you were lifesaver T oday.
Date published: 2023-04-06
All TurboTax® Offerings Reviews - Page 4173