TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
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TurboTaxTurboTax Customer Ratings & Reviews
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Rated 4 out of 5 by from doubled my income when in review, made me re-enter my W-2. Caused a mess. deleted one w-2 and it fixed
Date published: 2023-04-08
Rated 5 out of 5 by from Super easy this year This year's review was the easiest. The help in Turbo tax explains things better than in previous years. I really like the download options as well.
Date published: 2023-04-08
Rated 5 out of 5 by from Turbo Tax is great! I have used Turbo Tax for some time and I love the ease and convenience. The extra options from a live person is great to be able to rely on if needed.
Date published: 2023-04-08
Rated 1 out of 5 by from Your software is terrible. Your product tries to focus on finding obscure discounts instead of focusing on capturing the required information. The prompts lead users down the wrong path and do not have suitable explanations for them. For example, QBI showed up this year and the explanation through the online site did nothing to explain why this showed up. We had to do the research outside of TurboTax. If you had given some examples and pointed out which form it had come from it would have saved us the time to research where it came from (outside of Turbo Tax). It came from a mutual fund dividend that invested in real estate. If I start a section (ex: Medical Expenses) and answer No because I am under the total, mark it as complete and do not continue to show it as not started. Also, do not force a 1099-MISC into being my own business. A company issued me a 1099-MISC because they did not take taxes out from it and I am pretty sure TurboTax still calculated as self-employed taxes. Submitting it anyway as is but this was just other income that was not taxed that should not have generated any of the additional forms. I am looking forward to not using an Intuit product last year. Every year includes at least one headache. I have stuck with it thinking it would just be easier over starting somewhere new but I will just try somewhere new next year.
Date published: 2023-04-08
Rated 3 out of 5 by from I rate turbo tax at 50% out of 100% this year. I wasn't happy with Turbo tax this year with how expensive it has gotten. My returns are very simple and do not itemize. I probably won't file with Turbo tax 2023-next year due to how much it has costed me this year.
Date published: 2023-04-08
Rated 4 out of 5 by from Convenient, but Expensive and Confusing The convenience of having multiple years stored outweighs comparison shopping by the time tax time rolls around, but next year I will. Simple returns are a snap, but once additional factors come into play, the charges start to mount and the process seems to run in circles. It becomes difficult to go back to see if information was already entered under another category. Overall, not a satisfied customer...
Date published: 2023-04-08
Rated 1 out of 5 by from Not Intuitive AT ALL frustration to download a previous year you MUST buy the current year app or at least pretend to buy it. And there are many other things that are not intuitive.
Date published: 2023-04-08
Rated 5 out of 5 by from Love Turbo Tax Turbo Tax is easy to use. I've used it for years and I love it
Date published: 2023-04-08
Rated 2 out of 5 by from Less unnecessary animation Really don't need the kid-like animation between every slide. I want to get my taxes done as fast as possible and not deal with the "race tracker" and the "Ready to Get Started" page before every category.
Date published: 2023-04-08
Rated 4 out of 5 by from Turbotax is indeed Awesome! I always enjoy filing my Taxes with Turbo Tax. It makes it a lot easier
Date published: 2023-04-08
All TurboTax® Offerings Reviews - Page 4168
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from doubled my income when in review, made me re-enter my W-2. Caused a mess. deleted one w-2 and it fixed
Date published: 2023-04-08
Rated 5 out of 5 by from Super easy this year This year's review was the easiest. The help in Turbo tax explains things better than in previous years. I really like the download options as well.
Date published: 2023-04-08
Rated 5 out of 5 by from Turbo Tax is great! I have used Turbo Tax for some time and I love the ease and convenience. The extra options from a live person is great to be able to rely on if needed.
Date published: 2023-04-08
Rated 1 out of 5 by from Your software is terrible. Your product tries to focus on finding obscure discounts instead of focusing on capturing the required information. The prompts lead users down the wrong path and do not have suitable explanations for them. For example, QBI showed up this year and the explanation through the online site did nothing to explain why this showed up. We had to do the research outside of TurboTax. If you had given some examples and pointed out which form it had come from it would have saved us the time to research where it came from (outside of Turbo Tax). It came from a mutual fund dividend that invested in real estate. If I start a section (ex: Medical Expenses) and answer No because I am under the total, mark it as complete and do not continue to show it as not started. Also, do not force a 1099-MISC into being my own business. A company issued me a 1099-MISC because they did not take taxes out from it and I am pretty sure TurboTax still calculated as self-employed taxes. Submitting it anyway as is but this was just other income that was not taxed that should not have generated any of the additional forms. I am looking forward to not using an Intuit product last year. Every year includes at least one headache. I have stuck with it thinking it would just be easier over starting somewhere new but I will just try somewhere new next year.
Date published: 2023-04-08
Rated 3 out of 5 by from I rate turbo tax at 50% out of 100% this year. I wasn't happy with Turbo tax this year with how expensive it has gotten. My returns are very simple and do not itemize. I probably won't file with Turbo tax 2023-next year due to how much it has costed me this year.
Date published: 2023-04-08
Rated 4 out of 5 by from Convenient, but Expensive and Confusing The convenience of having multiple years stored outweighs comparison shopping by the time tax time rolls around, but next year I will. Simple returns are a snap, but once additional factors come into play, the charges start to mount and the process seems to run in circles. It becomes difficult to go back to see if information was already entered under another category. Overall, not a satisfied customer...
Date published: 2023-04-08
Rated 1 out of 5 by from Not Intuitive AT ALL frustration to download a previous year you MUST buy the current year app or at least pretend to buy it. And there are many other things that are not intuitive.
Date published: 2023-04-08
Rated 5 out of 5 by from Love Turbo Tax Turbo Tax is easy to use. I've used it for years and I love it
Date published: 2023-04-08
Rated 2 out of 5 by from Less unnecessary animation Really don't need the kid-like animation between every slide. I want to get my taxes done as fast as possible and not deal with the "race tracker" and the "Ready to Get Started" page before every category.
Date published: 2023-04-08
Rated 4 out of 5 by from Turbotax is indeed Awesome! I always enjoy filing my Taxes with Turbo Tax. It makes it a lot easier
Date published: 2023-04-08
All TurboTax® Offerings Reviews - Page 4168