TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281687 reviews)
Star ratings are from 2021
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Rated 3 out of 5 by from First time I've had problems I have used Turbo Tax for a LOT of years now and never have any problems...until this year. I received my CD, loaded it into my computer and tried to run the program. It tried going to the activation screen, but kept hanging up. Finally I reached support who advised me to change my display settings to 800x600...sure enough it worked so I could input the License Code. Afterward, I was able to put my settings back to normal and continue using the program. Another issue...I rarely ever complete my taxes in one sitting. Every time I tried to log back into the program by clicking the Turbo Tax icon, it would try to take me to the "activation" screen....forcing me to lower my screen settings, enter the code, then increase my screen settings in order to use the program. Yes....these are rather minor issues....but I have never had this sort of problem in the past. Normally, I would give this program 5 stars....this year, I think they pulled it out of the oven before it was fully baked.
Date published: 2021-04-08
Rated 5 out of 5 by from Simple to use Very easy to use with great explanations and navigation
Date published: 2021-04-08
Rated 5 out of 5 by from Great This was my first time doing my own taxes and Turbo Tax made it simple!
Date published: 2021-04-08
Rated 4 out of 5 by from confuseisg fix the roll over ira forms. I had to pay to get person with knoleage on how to complete form.
Date published: 2021-04-08
Rated 5 out of 5 by from great service Simple and easy service, easy to understand and simple to follow
Date published: 2021-04-08
Rated 5 out of 5 by from Easy First-Time Filing I am a college student that was filing my taxes for the first time. Turbo Tax was easy to use and provided me a quick, easy, accessible way to file. I even earned a decent amount of tax credit back that I wouldn't have known I qualified for.
Date published: 2021-04-08
Rated 5 out of 5 by from Turbo Tax Is So Easy The format is exceptionally easy to follow. The forms match up without too many questions, but if you have any the Chat room is available and very easy to follow. I would never go back to paper format or having to go in to meet with a CPA. Thanks Turbo Tax!
Date published: 2021-04-08
Rated 5 out of 5 by from turbotax was easy paying for state is a pain probably my last year to use
Date published: 2021-04-08
Rated 3 out of 5 by from Turbo tax has a problem we took equal amounts from our ira's so our 1099r were identical amount , turbo tax though they were duplicates and rejected our returns
Date published: 2021-04-08
Rated 5 out of 5 by from turbo tax very good page.... the phone assistant was very good too.
Date published: 2021-04-08
All TurboTax® Offerings Reviews - Page 4156
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from First time I've had problems I have used Turbo Tax for a LOT of years now and never have any problems...until this year. I received my CD, loaded it into my computer and tried to run the program. It tried going to the activation screen, but kept hanging up. Finally I reached support who advised me to change my display settings to 800x600...sure enough it worked so I could input the License Code. Afterward, I was able to put my settings back to normal and continue using the program. Another issue...I rarely ever complete my taxes in one sitting. Every time I tried to log back into the program by clicking the Turbo Tax icon, it would try to take me to the "activation" screen....forcing me to lower my screen settings, enter the code, then increase my screen settings in order to use the program. Yes....these are rather minor issues....but I have never had this sort of problem in the past. Normally, I would give this program 5 stars....this year, I think they pulled it out of the oven before it was fully baked.
Date published: 2021-04-08
Rated 5 out of 5 by from Simple to use Very easy to use with great explanations and navigation
Date published: 2021-04-08
Rated 5 out of 5 by from Great This was my first time doing my own taxes and Turbo Tax made it simple!
Date published: 2021-04-08
Rated 4 out of 5 by from confuseisg fix the roll over ira forms. I had to pay to get person with knoleage on how to complete form.
Date published: 2021-04-08
Rated 5 out of 5 by from great service Simple and easy service, easy to understand and simple to follow
Date published: 2021-04-08
Rated 5 out of 5 by from Easy First-Time Filing I am a college student that was filing my taxes for the first time. Turbo Tax was easy to use and provided me a quick, easy, accessible way to file. I even earned a decent amount of tax credit back that I wouldn't have known I qualified for.
Date published: 2021-04-08
Rated 5 out of 5 by from Turbo Tax Is So Easy The format is exceptionally easy to follow. The forms match up without too many questions, but if you have any the Chat room is available and very easy to follow. I would never go back to paper format or having to go in to meet with a CPA. Thanks Turbo Tax!
Date published: 2021-04-08
Rated 5 out of 5 by from turbotax was easy paying for state is a pain probably my last year to use
Date published: 2021-04-08
Rated 3 out of 5 by from Turbo tax has a problem we took equal amounts from our ira's so our 1099r were identical amount , turbo tax though they were duplicates and rejected our returns
Date published: 2021-04-08
Rated 5 out of 5 by from turbo tax very good page.... the phone assistant was very good too.
Date published: 2021-04-08
All TurboTax® Offerings Reviews - Page 4156