TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from Quick an easy Won’t got go another tax prep shop an spend hundreds when turbo tax is free!!
Date published: 2022-03-16
Rated 5 out of 5 by from Highly recommended! Easy and very helpful folks at Turbotax.answered all my questions and put me at ease
Date published: 2022-03-16
Rated 5 out of 5 by from Turbo Tax keeps getting more expensive We have used Turbo Tax for 7 years. It is a real time saver but keeps getting more expensive every year.
Date published: 2022-03-16
Rated 3 out of 5 by from Too expensive to have bugs I've been using Turbo Tax for years. I'm very disappointed with the amount of bugs in the program for the price paid. I had to manually go to the forms to correct items that did not carry over correctly from the previous year's return.
Date published: 2022-03-16
Rated 4 out of 5 by from Fair-to-Good CA STATE Business Software could use some work. The rough spot for me was (re)learning to delete unnecessary form (for a tax credit that did not apply to my business)...exit interview, go to forms, find and delete the offending item, return to interview (Oh no! It fails to remember where you were in the interview and you start all over!)
Date published: 2022-03-16
Rated 5 out of 5 by from GREAT! Wonderful App!!! Great things on it, but “But what if you would need a bit more help from rejections? & and getting help getting the passwords from being locked meaning being lock-out of the app ? But overall WONDERFUL APP & I would Recommend using & looking into it . THANKS FOR LETTING ME STATE MY OPINION!!!
Date published: 2022-03-16
Rated 5 out of 5 by from AWESOME SHE WAS VERY HELPFUL AND AWESOME SHE ANSWERED ALL MY QUESTIONS
Date published: 2022-03-16
Rated 5 out of 5 by from TurboTax is awesome! Quick, easy, and understandable. I recommend this to anyone who needs help with their tax return
Date published: 2022-03-16
Rated 5 out of 5 by from Awesome Very easy to use and if needing help, they are very good at helping and answering questions.
Date published: 2022-03-16
Rated 1 out of 5 by from Turbotax caused me to waste two hours of my time Turbotax works well except that it wouldn't tell me how to correct a problem, i.e., a checked disaster relief box, checked based on Turbotax recommendation. It would not take me back to the place where the error occurred, just showed me where it appears on the actual filed form. Its automated question answering system does not help, there's no way to get to the answer without navigating their on-line system until it finally allows a phone call. I was told this wasn't a glitch, but a function of Turbotax design. I don't understand why this particular item is the only one for which Turbotax doesn't send the taxpayer to the correct place to fix. Sheesh, sheesh. If it weren't for Turbotax help with investment returns, I'd use the IRS free form.
Date published: 2022-03-16
All TurboTax® Offerings Reviews - Page 4154
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Quick an easy Won’t got go another tax prep shop an spend hundreds when turbo tax is free!!
Date published: 2022-03-16
Rated 5 out of 5 by from Highly recommended! Easy and very helpful folks at Turbotax.answered all my questions and put me at ease
Date published: 2022-03-16
Rated 5 out of 5 by from Turbo Tax keeps getting more expensive We have used Turbo Tax for 7 years. It is a real time saver but keeps getting more expensive every year.
Date published: 2022-03-16
Rated 3 out of 5 by from Too expensive to have bugs I've been using Turbo Tax for years. I'm very disappointed with the amount of bugs in the program for the price paid. I had to manually go to the forms to correct items that did not carry over correctly from the previous year's return.
Date published: 2022-03-16
Rated 4 out of 5 by from Fair-to-Good CA STATE Business Software could use some work. The rough spot for me was (re)learning to delete unnecessary form (for a tax credit that did not apply to my business)...exit interview, go to forms, find and delete the offending item, return to interview (Oh no! It fails to remember where you were in the interview and you start all over!)
Date published: 2022-03-16
Rated 5 out of 5 by from GREAT! Wonderful App!!! Great things on it, but “But what if you would need a bit more help from rejections? & and getting help getting the passwords from being locked meaning being lock-out of the app ? But overall WONDERFUL APP & I would Recommend using & looking into it . THANKS FOR LETTING ME STATE MY OPINION!!!
Date published: 2022-03-16
Rated 5 out of 5 by from AWESOME SHE WAS VERY HELPFUL AND AWESOME SHE ANSWERED ALL MY QUESTIONS
Date published: 2022-03-16
Rated 5 out of 5 by from TurboTax is awesome! Quick, easy, and understandable. I recommend this to anyone who needs help with their tax return
Date published: 2022-03-16
Rated 5 out of 5 by from Awesome Very easy to use and if needing help, they are very good at helping and answering questions.
Date published: 2022-03-16
Rated 1 out of 5 by from Turbotax caused me to waste two hours of my time Turbotax works well except that it wouldn't tell me how to correct a problem, i.e., a checked disaster relief box, checked based on Turbotax recommendation. It would not take me back to the place where the error occurred, just showed me where it appears on the actual filed form. Its automated question answering system does not help, there's no way to get to the answer without navigating their on-line system until it finally allows a phone call. I was told this wasn't a glitch, but a function of Turbotax design. I don't understand why this particular item is the only one for which Turbotax doesn't send the taxpayer to the correct place to fix. Sheesh, sheesh. If it weren't for Turbotax help with investment returns, I'd use the IRS free form.
Date published: 2022-03-16
All TurboTax® Offerings Reviews - Page 4154