TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 4 out of 5 by from Very Easy and Instructive Not a tax guy in the least, but doing taxes through turbo tax is very easy and instructive. Whenever there is something I do not understand there is always an explanation the most novice of tax people can understand.
Date published: 2022-03-20
Rated 5 out of 5 by from Thorough with step by step direction Starting each year's taxes is a little like going to have a root canal. With Turbo Tax it makes it much less daunting. The step by step instructions make it easier to get everything in order. It seems to double check each of my entries so I feel quite confident that my taxes are right.
Date published: 2022-03-20
Rated 3 out of 5 by from Poor Customer Service I bought TurboTax Live to get help with processing a new to me portion of a return. The Live help was courteous but not effective. I was given incorrect info and ended up researching and fixing the problem myself. Then, I was unable to downgrade my "live" charge to the regular TurboTax. Multiple help agents were not helpful and finally I just got worn down and paid for the extra charge so I could proceed. I will likely be looking elsewhere next year, not because of the product but because of the very poor customer service.
Date published: 2022-03-20
Rated 5 out of 5 by from Amazing Every time that I used TurboTax I am very pleased. This time was no different. Service was perfect and I am looking forward to work with this TurboTax again next year
Date published: 2022-03-20
Rated 5 out of 5 by from Wow - a marvelous product for self-employed. Melodie is a certified CPA and it showed. She questioned some of our strategies and helped us understand tax requirements in the confusing time. The experience was well worth the cost and why I trust TurboTax year after year.
Date published: 2022-03-20
Rated 5 out of 5 by from Great Tax product Always so easy to file my tax return. Step by step questions make sure all income and deductions are covered.
Date published: 2022-03-20
Rated 5 out of 5 by from Great service! Very easy to do because of the step by step instructions that were on each page for me. Also, taking pictures of my tax forms made it much easier.
Date published: 2022-03-20
Rated 5 out of 5 by from Great service !!! Had an issue and an expert resolved it within minutes. Thanks !
Date published: 2022-03-20
Rated 4 out of 5 by from Great tool but need update It is quite self explanatory. However, there is some bugs that automatically brought information from last year to this year .
Date published: 2022-03-20
Rated 5 out of 5 by from turbo tax is easy to use and great help my experience with turbo tax has been great for the past few years
Date published: 2022-03-20
All TurboTax® Offerings Reviews - Page 4153
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Very Easy and Instructive Not a tax guy in the least, but doing taxes through turbo tax is very easy and instructive. Whenever there is something I do not understand there is always an explanation the most novice of tax people can understand.
Date published: 2022-03-20
Rated 5 out of 5 by from Thorough with step by step direction Starting each year's taxes is a little like going to have a root canal. With Turbo Tax it makes it much less daunting. The step by step instructions make it easier to get everything in order. It seems to double check each of my entries so I feel quite confident that my taxes are right.
Date published: 2022-03-20
Rated 3 out of 5 by from Poor Customer Service I bought TurboTax Live to get help with processing a new to me portion of a return. The Live help was courteous but not effective. I was given incorrect info and ended up researching and fixing the problem myself. Then, I was unable to downgrade my "live" charge to the regular TurboTax. Multiple help agents were not helpful and finally I just got worn down and paid for the extra charge so I could proceed. I will likely be looking elsewhere next year, not because of the product but because of the very poor customer service.
Date published: 2022-03-20
Rated 5 out of 5 by from Amazing Every time that I used TurboTax I am very pleased. This time was no different. Service was perfect and I am looking forward to work with this TurboTax again next year
Date published: 2022-03-20
Rated 5 out of 5 by from Wow - a marvelous product for self-employed. Melodie is a certified CPA and it showed. She questioned some of our strategies and helped us understand tax requirements in the confusing time. The experience was well worth the cost and why I trust TurboTax year after year.
Date published: 2022-03-20
Rated 5 out of 5 by from Great Tax product Always so easy to file my tax return. Step by step questions make sure all income and deductions are covered.
Date published: 2022-03-20
Rated 5 out of 5 by from Great service! Very easy to do because of the step by step instructions that were on each page for me. Also, taking pictures of my tax forms made it much easier.
Date published: 2022-03-20
Rated 5 out of 5 by from Great service !!! Had an issue and an expert resolved it within minutes. Thanks !
Date published: 2022-03-20
Rated 4 out of 5 by from Great tool but need update It is quite self explanatory. However, there is some bugs that automatically brought information from last year to this year .
Date published: 2022-03-20
Rated 5 out of 5 by from turbo tax is easy to use and great help my experience with turbo tax has been great for the past few years
Date published: 2022-03-20
All TurboTax® Offerings Reviews - Page 4153