TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 2 out of 5 by from Unending Problems with Updates Every time there is an updated and I select it, I get a failure to update message. I made more than 5 calls to TT and spent over 7 hours on the phone with TT representatives. The the fix is always uninstall and reinstall TT. The last time I went from version # .0491 to .0521. This is the first year I have had this problem and I am using the same equipment and software I have used for the last 5 yrs so I think the problem is with TT and I am disappointed it hasn't been fixed yet. Every year I run into some kind of problem with TT but never one that keeps reoccurring like the one this year! I may try a different provider next year, I have been using TT for over 15 years.
Date published: 2022-03-16
Rated 4 out of 5 by from Turbo tax is expensive It is a great product but filing fees and state tax returns fees are even higher
Date published: 2022-03-16
Rated 4 out of 5 by from Less user friendly than past years I've used Turbo Tax for years. I found this years version more cumbersome than years past. And this year it kept insisting I needed to put child tax credit info in during the review process, though nothing was marked about that!
Date published: 2022-03-16
Rated 5 out of 5 by from Very easy and flowed page by page Easy to fill and upload necessary information. Made a difficult process less painful.
Date published: 2022-03-16
Rated 5 out of 5 by from Each year I am more Satisfied with Turbotax This year was the easiest yet even though I have a home rental
Date published: 2022-03-16
Rated 5 out of 5 by from Turbo tax its the best Its fast and easy I will defiantly recommended to my relatives and friends
Date published: 2022-03-16
Rated 3 out of 5 by from GOOD GOOD EASY QUICK NO COMPLAINTS PEOPLE SHOULD TRY IT
Date published: 2022-03-16
Rated 5 out of 5 by from Thrilled with the outcome! Turbo Tax is AWESOME! We worked with an amazing expert who was efficient, and truly an expert with taxes. Thank you!!!
Date published: 2022-03-16
Rated 4 out of 5 by from Very easy to use but see room for improvement This works very well but there are two features I would like to see: 1. Allow data to be imported from Quick Books Online (You guys are the same company). 2. Use TurboTax Business Online.
Date published: 2022-03-16
Rated 5 out of 5 by from Easiest tax return to date After H&R Block wouldn't file my tax return because of their software issues, I logged onto TurboTax. Their website is much easier to understand and easier to use!
Date published: 2022-03-16
All TurboTax® Offerings Reviews - Page 4153
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Unending Problems with Updates Every time there is an updated and I select it, I get a failure to update message. I made more than 5 calls to TT and spent over 7 hours on the phone with TT representatives. The the fix is always uninstall and reinstall TT. The last time I went from version # .0491 to .0521. This is the first year I have had this problem and I am using the same equipment and software I have used for the last 5 yrs so I think the problem is with TT and I am disappointed it hasn't been fixed yet. Every year I run into some kind of problem with TT but never one that keeps reoccurring like the one this year! I may try a different provider next year, I have been using TT for over 15 years.
Date published: 2022-03-16
Rated 4 out of 5 by from Turbo tax is expensive It is a great product but filing fees and state tax returns fees are even higher
Date published: 2022-03-16
Rated 4 out of 5 by from Less user friendly than past years I've used Turbo Tax for years. I found this years version more cumbersome than years past. And this year it kept insisting I needed to put child tax credit info in during the review process, though nothing was marked about that!
Date published: 2022-03-16
Rated 5 out of 5 by from Very easy and flowed page by page Easy to fill and upload necessary information. Made a difficult process less painful.
Date published: 2022-03-16
Rated 5 out of 5 by from Each year I am more Satisfied with Turbotax This year was the easiest yet even though I have a home rental
Date published: 2022-03-16
Rated 5 out of 5 by from Turbo tax its the best Its fast and easy I will defiantly recommended to my relatives and friends
Date published: 2022-03-16
Rated 3 out of 5 by from GOOD GOOD EASY QUICK NO COMPLAINTS PEOPLE SHOULD TRY IT
Date published: 2022-03-16
Rated 5 out of 5 by from Thrilled with the outcome! Turbo Tax is AWESOME! We worked with an amazing expert who was efficient, and truly an expert with taxes. Thank you!!!
Date published: 2022-03-16
Rated 4 out of 5 by from Very easy to use but see room for improvement This works very well but there are two features I would like to see: 1. Allow data to be imported from Quick Books Online (You guys are the same company). 2. Use TurboTax Business Online.
Date published: 2022-03-16
Rated 5 out of 5 by from Easiest tax return to date After H&R Block wouldn't file my tax return because of their software issues, I logged onto TurboTax. Their website is much easier to understand and easier to use!
Date published: 2022-03-16
All TurboTax® Offerings Reviews - Page 4153