TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from Great Service I used the turbo expert and Genovia was amazing. She walked me through all the deductions and helped us make sure we did not miss anything.
Date published: 2021-03-10
Rated 5 out of 5 by from Easy to understand It took less than half hour to finish both federal and state taxes.
Date published: 2021-03-10
Rated 2 out of 5 by from A bit scammy I do not know how I was supposed to get $3,000 dollars back, with state and federal together, but am only getting 2,100 back.. The fees said it was $150, so why am I only getting 2,100 back. There was no break down of the costs to help me understand, and they are betting on people like me who will only write a bad review and wont complain to them, because I am tired of it all and have no energy to fight this. So be aware!
Date published: 2021-03-10
Rated 5 out of 5 by from great got right to the point walked me through what i was doing very nice and helpful
Date published: 2021-03-10
Rated 2 out of 5 by from Software was glitchy and awful phone support I had difficulty getting my Turbo Tax Business 2019 software to connect for download of the CA State Forms. So I followed the instructions and called for support to pay for it an get a confirmation number. The person I was connected to did not seem very able to understand English or type it and was completely unfamiliar with how or why I might be asking her for this. She spent 3 hours...yes 3 hours! futzing and eventually could do nothing to help me. After that I reloaded everything on a different computer, successfully connected and finished the return. How do I get those 3 hours back? Do all calls end up routed to India for 3 hours of everyone's wasted time and no help at all??
Date published: 2021-03-10
Rated 5 out of 5 by from Turbotax is awesome! Amazing experience very clear with everything and most important very simple I love it. excellent!
Date published: 2021-03-10
Rated 5 out of 5 by from Fast, Easy and Accurate! I have used Turbo Tax for the past 6 years. It gets faster and better every year! I am so glad I chose to do my taxes with this software.
Date published: 2021-03-10
Rated 5 out of 5 by from Thank Heaven for Turbotax After I gathered all my source documents, completing my tax report was all down hill. Turbo tax asked me about options that could increase my tax return which I never thought about. Great product that is updated every year. I have been using Turbotax so many years that I cannot count them any more. Thank you, product is worth every penny it costs.
Date published: 2021-03-10
Rated 5 out of 5 by from TurboTax ia awesome!! so easy to use, ive been using TurboTax since 2012!
Date published: 2021-03-10
Rated 4 out of 5 by from WE WANT E-File for 7004 Time Extension! Everyone is asking for this functionality as a base feature of the product. Your stock off the chart! Give us small guys some piece of mind. We are all purchasing multiple products as it is. Turbo Tax Bus, Quickbooks, Home & Office, Audit Defense, and list goes on. I would think you could throw in E-file for a Corp Extension at no charge. Covid-19 is causing delays everywhere...
Date published: 2021-03-10
All TurboTax® Offerings Reviews - Page 4149
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Great Service I used the turbo expert and Genovia was amazing. She walked me through all the deductions and helped us make sure we did not miss anything.
Date published: 2021-03-10
Rated 5 out of 5 by from Easy to understand It took less than half hour to finish both federal and state taxes.
Date published: 2021-03-10
Rated 2 out of 5 by from A bit scammy I do not know how I was supposed to get $3,000 dollars back, with state and federal together, but am only getting 2,100 back.. The fees said it was $150, so why am I only getting 2,100 back. There was no break down of the costs to help me understand, and they are betting on people like me who will only write a bad review and wont complain to them, because I am tired of it all and have no energy to fight this. So be aware!
Date published: 2021-03-10
Rated 5 out of 5 by from great got right to the point walked me through what i was doing very nice and helpful
Date published: 2021-03-10
Rated 2 out of 5 by from Software was glitchy and awful phone support I had difficulty getting my Turbo Tax Business 2019 software to connect for download of the CA State Forms. So I followed the instructions and called for support to pay for it an get a confirmation number. The person I was connected to did not seem very able to understand English or type it and was completely unfamiliar with how or why I might be asking her for this. She spent 3 hours...yes 3 hours! futzing and eventually could do nothing to help me. After that I reloaded everything on a different computer, successfully connected and finished the return. How do I get those 3 hours back? Do all calls end up routed to India for 3 hours of everyone's wasted time and no help at all??
Date published: 2021-03-10
Rated 5 out of 5 by from Turbotax is awesome! Amazing experience very clear with everything and most important very simple I love it. excellent!
Date published: 2021-03-10
Rated 5 out of 5 by from Fast, Easy and Accurate! I have used Turbo Tax for the past 6 years. It gets faster and better every year! I am so glad I chose to do my taxes with this software.
Date published: 2021-03-10
Rated 5 out of 5 by from Thank Heaven for Turbotax After I gathered all my source documents, completing my tax report was all down hill. Turbo tax asked me about options that could increase my tax return which I never thought about. Great product that is updated every year. I have been using Turbotax so many years that I cannot count them any more. Thank you, product is worth every penny it costs.
Date published: 2021-03-10
Rated 5 out of 5 by from TurboTax ia awesome!! so easy to use, ive been using TurboTax since 2012!
Date published: 2021-03-10
Rated 4 out of 5 by from WE WANT E-File for 7004 Time Extension! Everyone is asking for this functionality as a base feature of the product. Your stock off the chart! Give us small guys some piece of mind. We are all purchasing multiple products as it is. Turbo Tax Bus, Quickbooks, Home & Office, Audit Defense, and list goes on. I would think you could throw in E-file for a Corp Extension at no charge. Covid-19 is causing delays everywhere...
Date published: 2021-03-10
All TurboTax® Offerings Reviews - Page 4149