TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 3 out of 5 by from Took too long Did not hear back within 72 hours and it took a week to hear anything
Date published: 2022-03-20
Rated 5 out of 5 by from Awesome and comforting It was very easy to file my taxes. I felt comfortable with accuracy and double checking.
Date published: 2022-03-20
Rated 5 out of 5 by from awesome Great. Thank you so much! I will definately use turbo tax again year after year
Date published: 2022-03-20
Rated 5 out of 5 by from so easy and fast. love this program Nothing bad to say. Very easy to use. Have used for 4 years now and I have no regrets. Awesome program.
Date published: 2022-03-20
Rated 5 out of 5 by from very good service VERY USER FRIENDLY-EASY TO USE. I HAVE USED MANY TIMES.
Date published: 2022-03-20
Rated 5 out of 5 by from I love this software I've used this for 12 years, there is no reason to do taxes any other way.
Date published: 2022-03-20
Rated 4 out of 5 by from Very Easy and Instructive Not a tax guy in the least, but doing taxes through turbo tax is very easy and instructive. Whenever there is something I do not understand there is always an explanation the most novice of tax people can understand.
Date published: 2022-03-20
Rated 5 out of 5 by from Thorough with step by step direction Starting each year's taxes is a little like going to have a root canal. With Turbo Tax it makes it much less daunting. The step by step instructions make it easier to get everything in order. It seems to double check each of my entries so I feel quite confident that my taxes are right.
Date published: 2022-03-20
Rated 3 out of 5 by from Poor Customer Service I bought TurboTax Live to get help with processing a new to me portion of a return. The Live help was courteous but not effective. I was given incorrect info and ended up researching and fixing the problem myself. Then, I was unable to downgrade my "live" charge to the regular TurboTax. Multiple help agents were not helpful and finally I just got worn down and paid for the extra charge so I could proceed. I will likely be looking elsewhere next year, not because of the product but because of the very poor customer service.
Date published: 2022-03-20
Rated 5 out of 5 by from Amazing Every time that I used TurboTax I am very pleased. This time was no different. Service was perfect and I am looking forward to work with this TurboTax again next year
Date published: 2022-03-20
All TurboTax® Offerings Reviews - Page 4149
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Took too long Did not hear back within 72 hours and it took a week to hear anything
Date published: 2022-03-20
Rated 5 out of 5 by from Awesome and comforting It was very easy to file my taxes. I felt comfortable with accuracy and double checking.
Date published: 2022-03-20
Rated 5 out of 5 by from awesome Great. Thank you so much! I will definately use turbo tax again year after year
Date published: 2022-03-20
Rated 5 out of 5 by from so easy and fast. love this program Nothing bad to say. Very easy to use. Have used for 4 years now and I have no regrets. Awesome program.
Date published: 2022-03-20
Rated 5 out of 5 by from very good service VERY USER FRIENDLY-EASY TO USE. I HAVE USED MANY TIMES.
Date published: 2022-03-20
Rated 5 out of 5 by from I love this software I've used this for 12 years, there is no reason to do taxes any other way.
Date published: 2022-03-20
Rated 4 out of 5 by from Very Easy and Instructive Not a tax guy in the least, but doing taxes through turbo tax is very easy and instructive. Whenever there is something I do not understand there is always an explanation the most novice of tax people can understand.
Date published: 2022-03-20
Rated 5 out of 5 by from Thorough with step by step direction Starting each year's taxes is a little like going to have a root canal. With Turbo Tax it makes it much less daunting. The step by step instructions make it easier to get everything in order. It seems to double check each of my entries so I feel quite confident that my taxes are right.
Date published: 2022-03-20
Rated 3 out of 5 by from Poor Customer Service I bought TurboTax Live to get help with processing a new to me portion of a return. The Live help was courteous but not effective. I was given incorrect info and ended up researching and fixing the problem myself. Then, I was unable to downgrade my "live" charge to the regular TurboTax. Multiple help agents were not helpful and finally I just got worn down and paid for the extra charge so I could proceed. I will likely be looking elsewhere next year, not because of the product but because of the very poor customer service.
Date published: 2022-03-20
Rated 5 out of 5 by from Amazing Every time that I used TurboTax I am very pleased. This time was no different. Service was perfect and I am looking forward to work with this TurboTax again next year
Date published: 2022-03-20
All TurboTax® Offerings Reviews - Page 4149