TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

TurboTaxTurboTax Customer Ratings & Reviews
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Own a business
Student
Rated 5 out of 5 by from Love Turbo Tax The program is so easy to follow as long as you have all your documents. If you have any problems the Agent help is excellent! Agents are very courteous as well
Date published: 2021-04-05
Rated 4 out of 5 by from saved my butt Honestly cause they teach taxes no more this stuff is hard to do, but honestly turbo tax helped me a whole lot so yeah thx turbotax.
Date published: 2021-04-05
Rated 5 out of 5 by from Turbo tax was easy this form was fairly easy. will be using again and again
Date published: 2021-04-05
Rated 5 out of 5 by from great job! awesome! This was very helpful and I would use it again!
Date published: 2021-04-05
Rated 4 out of 5 by from Easy to naviagte Steps to file on your own is very simple. I usually have minimal tax forms to enter, this year being an exception with unemployment. Still found it very easy to navigate. I did contribute more to non profits and found it a little difficult to finalize my taxes with this added bit. Otherwise would highly recommend
Date published: 2021-04-05
Rated 2 out of 5 by from NO HELP FROM TURBOTAX w/ 2 key obstacles to filing I refinanced my mortgage in 2020 and TurboTax told me that I needed to enter the "total amount of the loan", but in no place could I find where to enter this! After several frustrating internet searches, I finally found the answer: the solution was to enter "0" in Box 2 which was the outstanding principal of the loan at the beginning of 2020. No help from TurboTax on this one! Secondly, for the second year in a row, my federal e-file was rejected by the IRS multiple times for "Incorrect previous year AGI or Self-Select PIN". I re-checked my AGI multiple times in both years and it was correct. I had no way of figuring out what was wrong with my "Self-Select PIN" which according to TurboTax can be "any 5 digit number I want." Last year I gave up and printed and mailed my return and did not get my refund check from the IRS for 8 MONTHS (the delay was not TurboTax's fault - but TurboTax provided ZERO help on how to figure out a solution to the e-file rejections). This year, again after several e-file rejections from the IRS and - again, ZERO HELP FROM TURBOTAX - I wound up requesting an IP PIN from the IRS. After I entered this into my return, it was finally accepted. No thanks - again! to TurboTax. On top of all of this, in no place does TurboTax offer a phone number to call someone to help me solve this problem. YOU ARE LEFT ENTIRELY ON YOUR OWN TO GOOGLE SEARCH THE SOLUTION. VERY FRUSTRATING EXPERIENCE 2 YEARS IN A ROW. TURBOTAX, FIX YOURSELF.
Date published: 2021-04-05
Rated 5 out of 5 by from TurboTax Is the Best TurboTax id the best and only tax prep software I use. The step-by-step walk through and explanations make completing my taxes straight forward and (almost) simple. TurboTax insures I have all my documentation and makes sure my tax prep is complete and accurate.
Date published: 2021-04-05
Rated 5 out of 5 by from Thorough and Easy Using Turbo Tax for years (12+). So easy to use and have confidence of the results.
Date published: 2021-04-05
Rated 5 out of 5 by from Done in one day I was amazed that I was able to file my taxes in one day!
Date published: 2021-04-05
Rated 1 out of 5 by from TurboTax is Not Free Like they Stated! We have been using TurboTax for at least 8 years and they have never charged us for Federal and State Taxes, but they lied!!! I am disappointed and hurt! When you say FREE, WE EXPECT FREE! You can't charge people for a simple tax return and charge an extra fee for them putting their 401k credits in that they have been for years. This is not good business. We want our money back that your charging our income tax return.$60.00, $40.00, and $30.00. You stopped our filing to make us Upgrade to Deluxe when we are using TurboTax Free Edition. You didn't give us a choice, you took that away!
Date published: 2021-04-05
All TurboTax® Offerings Reviews - Page 4147
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Love Turbo Tax The program is so easy to follow as long as you have all your documents. If you have any problems the Agent help is excellent! Agents are very courteous as well
Date published: 2021-04-05
Rated 4 out of 5 by from saved my butt Honestly cause they teach taxes no more this stuff is hard to do, but honestly turbo tax helped me a whole lot so yeah thx turbotax.
Date published: 2021-04-05
Rated 5 out of 5 by from Turbo tax was easy this form was fairly easy. will be using again and again
Date published: 2021-04-05
Rated 5 out of 5 by from great job! awesome! This was very helpful and I would use it again!
Date published: 2021-04-05
Rated 4 out of 5 by from Easy to naviagte Steps to file on your own is very simple. I usually have minimal tax forms to enter, this year being an exception with unemployment. Still found it very easy to navigate. I did contribute more to non profits and found it a little difficult to finalize my taxes with this added bit. Otherwise would highly recommend
Date published: 2021-04-05
Rated 2 out of 5 by from NO HELP FROM TURBOTAX w/ 2 key obstacles to filing I refinanced my mortgage in 2020 and TurboTax told me that I needed to enter the "total amount of the loan", but in no place could I find where to enter this! After several frustrating internet searches, I finally found the answer: the solution was to enter "0" in Box 2 which was the outstanding principal of the loan at the beginning of 2020. No help from TurboTax on this one! Secondly, for the second year in a row, my federal e-file was rejected by the IRS multiple times for "Incorrect previous year AGI or Self-Select PIN". I re-checked my AGI multiple times in both years and it was correct. I had no way of figuring out what was wrong with my "Self-Select PIN" which according to TurboTax can be "any 5 digit number I want." Last year I gave up and printed and mailed my return and did not get my refund check from the IRS for 8 MONTHS (the delay was not TurboTax's fault - but TurboTax provided ZERO help on how to figure out a solution to the e-file rejections). This year, again after several e-file rejections from the IRS and - again, ZERO HELP FROM TURBOTAX - I wound up requesting an IP PIN from the IRS. After I entered this into my return, it was finally accepted. No thanks - again! to TurboTax. On top of all of this, in no place does TurboTax offer a phone number to call someone to help me solve this problem. YOU ARE LEFT ENTIRELY ON YOUR OWN TO GOOGLE SEARCH THE SOLUTION. VERY FRUSTRATING EXPERIENCE 2 YEARS IN A ROW. TURBOTAX, FIX YOURSELF.
Date published: 2021-04-05
Rated 5 out of 5 by from TurboTax Is the Best TurboTax id the best and only tax prep software I use. The step-by-step walk through and explanations make completing my taxes straight forward and (almost) simple. TurboTax insures I have all my documentation and makes sure my tax prep is complete and accurate.
Date published: 2021-04-05
Rated 5 out of 5 by from Thorough and Easy Using Turbo Tax for years (12+). So easy to use and have confidence of the results.
Date published: 2021-04-05
Rated 5 out of 5 by from Done in one day I was amazed that I was able to file my taxes in one day!
Date published: 2021-04-05
Rated 1 out of 5 by from TurboTax is Not Free Like they Stated! We have been using TurboTax for at least 8 years and they have never charged us for Federal and State Taxes, but they lied!!! I am disappointed and hurt! When you say FREE, WE EXPECT FREE! You can't charge people for a simple tax return and charge an extra fee for them putting their 401k credits in that they have been for years. This is not good business. We want our money back that your charging our income tax return.$60.00, $40.00, and $30.00. You stopped our filing to make us Upgrade to Deluxe when we are using TurboTax Free Edition. You didn't give us a choice, you took that away!
Date published: 2021-04-05
All TurboTax® Offerings Reviews - Page 4147