TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.
(4.6/5
| 294016 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 3 out of 5 by
duemes from
2022 Review
This has been my 13th year using TurboTax and probably the 4th or 5th year having TurboTax do my return fully. Every year, I start off by entering my information in (w2, deductions, etc) more or less to see how much I'm getting back and then hand it over to a tax expert. This year, when doing so I scheduled an appt with a reviewer and the person never called me - to this date this person never reached out even after I sent a few messages. I ended up "leaving full service" and then immediately "enrolling" - I ended up with a very nice lady which unfortunately she wasn't much help as she wasn't able to do anything with my return. I finally left again, and "re-enrolled" - to get a new reviewer. This person was able to see all documents. the first issue I faced is that when I uploaded my documents, but I wasn't able to find them - come to find out they were in folders which I had no idea were there. Finally, my review went to an expert and the expert found out that I lived in NJ and worked in NY so he wasn't able to do my review as he wasn't "certified" - my review was now sent to someone else. Low and behold almost 10 days later I got Rodney. Rodney was so professional and I had no issues. After Rodney completed my review, we logged in and the first thing I was prompted for was to pay for the service - WAIT! I'm forced to pay for the service, but I can't even see my return - I wanna go over my 1040, state returns, etc..., but instead I was prompted to pay. At the end after paying I was given my chance to see my review - honestly, I feel I should be able to see my return even before paying - what am I paying for? A few points - I don't like not having the option to review my return offline before e-filing - I feel I should be able to review it on my own without having the expert on the line, then once I'm ready, I would tell my expert that we can e-file. TurboTax still needs some improvement.
Date published: 2023-01-28
Rated 5 out of 5 by
King82 from
TurboTax Rocks!
I love this application! I use it every year to file!
Date published: 2023-01-28
Rated 5 out of 5 by
Juicy James from
I will say, I have used it for almost a decade
Honestly, I have actually used TurboTax and every time I file at the end it always asked me for the survey and I’m actually doing it for once. I think it’s the easiest thing to use. It asks all the questions to find every break. Probably the graphic design of the app makes it actually feel user-friendly. I used to go to H&R Block. Hated those days. Thank you for the simplicity and ease of use. And FOR ONCE I don’t mind them shilling their other products/apps.
Date published: 2023-01-28
Rated 5 out of 5 by
irishtom7 from
TurboTax does a good job
Turbo tax imports any information need from last year. It ask the right questions about deduction and income. It checks and sends your returns without worries.
Date published: 2023-01-28
Rated 5 out of 5 by
DEEZE420 from
Free is free with a bonus
Never any hassle and i can always count on it being filed correctly
Date published: 2023-01-28
Rated 4 out of 5 by
Mani4 from
Good but no agent help
I know better next time than to pay extra for agent support they don’t really help. I like turbo overall it’s easy and quick
Date published: 2023-01-28
Rated 5 out of 5 by
J Fog from
Awesome
Good and quick as usual.Great service I have used for 6 years.
Date published: 2023-01-28
Rated 5 out of 5 by
Caitlin7798 from
Taxes made easy!
I have used TurboTax for many years! I enjoy how simple they make it! If something doesn't seem so simple, they are always right there to help!
Date published: 2023-01-28
Rated 5 out of 5 by
CGarcia547371 from
Turbo Tax is awesome!
Very easy program to navigate. I have been using TT for 10 years with no issues. Very user friendly with step by step instructions.
Date published: 2023-01-28
Rated 5 out of 5 by
Sleepy Chris from
turbo tax support is great
the program is easy to use and when you have issues if you are willing to spend the money to get live chat help Barclay is awesome and helpful fixed my issue in no time.
All TurboTax® Offerings Reviews - Page 4143
Date published: 2023-01-28
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 3 out of 5 by
duemes from
2022 Review
This has been my 13th year using TurboTax and probably the 4th or 5th year having TurboTax do my return fully. Every year, I start off by entering my information in (w2, deductions, etc) more or less to see how much I'm getting back and then hand it over to a tax expert. This year, when doing so I scheduled an appt with a reviewer and the person never called me - to this date this person never reached out even after I sent a few messages. I ended up "leaving full service" and then immediately "enrolling" - I ended up with a very nice lady which unfortunately she wasn't much help as she wasn't able to do anything with my return. I finally left again, and "re-enrolled" - to get a new reviewer. This person was able to see all documents. the first issue I faced is that when I uploaded my documents, but I wasn't able to find them - come to find out they were in folders which I had no idea were there. Finally, my review went to an expert and the expert found out that I lived in NJ and worked in NY so he wasn't able to do my review as he wasn't "certified" - my review was now sent to someone else. Low and behold almost 10 days later I got Rodney. Rodney was so professional and I had no issues. After Rodney completed my review, we logged in and the first thing I was prompted for was to pay for the service - WAIT! I'm forced to pay for the service, but I can't even see my return - I wanna go over my 1040, state returns, etc..., but instead I was prompted to pay. At the end after paying I was given my chance to see my review - honestly, I feel I should be able to see my return even before paying - what am I paying for? A few points - I don't like not having the option to review my return offline before e-filing - I feel I should be able to review it on my own without having the expert on the line, then once I'm ready, I would tell my expert that we can e-file. TurboTax still needs some improvement.
Date published: 2023-01-28
Rated 5 out of 5 by
King82 from
TurboTax Rocks!
I love this application! I use it every year to file!
Date published: 2023-01-28
Rated 5 out of 5 by
Juicy James from
I will say, I have used it for almost a decade
Honestly, I have actually used TurboTax and every time I file at the end it always asked me for the survey and I’m actually doing it for once. I think it’s the easiest thing to use. It asks all the questions to find every break. Probably the graphic design of the app makes it actually feel user-friendly. I used to go to H&R Block. Hated those days. Thank you for the simplicity and ease of use. And FOR ONCE I don’t mind them shilling their other products/apps.
Date published: 2023-01-28
Rated 5 out of 5 by
irishtom7 from
TurboTax does a good job
Turbo tax imports any information need from last year. It ask the right questions about deduction and income. It checks and sends your returns without worries.
Date published: 2023-01-28
Rated 5 out of 5 by
DEEZE420 from
Free is free with a bonus
Never any hassle and i can always count on it being filed correctly
Date published: 2023-01-28
Rated 4 out of 5 by
Mani4 from
Good but no agent help
I know better next time than to pay extra for agent support they don’t really help. I like turbo overall it’s easy and quick
Date published: 2023-01-28
Rated 5 out of 5 by
J Fog from
Awesome
Good and quick as usual.Great service I have used for 6 years.
Date published: 2023-01-28
Rated 5 out of 5 by
Caitlin7798 from
Taxes made easy!
I have used TurboTax for many years! I enjoy how simple they make it! If something doesn't seem so simple, they are always right there to help!
Date published: 2023-01-28
Rated 5 out of 5 by
CGarcia547371 from
Turbo Tax is awesome!
Very easy program to navigate. I have been using TT for 10 years with no issues. Very user friendly with step by step instructions.
Date published: 2023-01-28
Rated 5 out of 5 by
Sleepy Chris from
turbo tax support is great
the program is easy to use and when you have issues if you are willing to spend the money to get live chat help Barclay is awesome and helpful fixed my issue in no time.
All TurboTax® Offerings Reviews - Page 4143
Date published: 2023-01-28