TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 3 out of 5 by from 2022 Review This has been my 13th year using TurboTax and probably the 4th or 5th year having TurboTax do my return fully. Every year, I start off by entering my information in (w2, deductions, etc) more or less to see how much I'm getting back and then hand it over to a tax expert. This year, when doing so I scheduled an appt with a reviewer and the person never called me - to this date this person never reached out even after I sent a few messages. I ended up "leaving full service" and then immediately "enrolling" - I ended up with a very nice lady which unfortunately she wasn't much help as she wasn't able to do anything with my return. I finally left again, and "re-enrolled" - to get a new reviewer. This person was able to see all documents. the first issue I faced is that when I uploaded my documents, but I wasn't able to find them - come to find out they were in folders which I had no idea were there. Finally, my review went to an expert and the expert found out that I lived in NJ and worked in NY so he wasn't able to do my review as he wasn't "certified" - my review was now sent to someone else. Low and behold almost 10 days later I got Rodney. Rodney was so professional and I had no issues. After Rodney completed my review, we logged in and the first thing I was prompted for was to pay for the service - WAIT! I'm forced to pay for the service, but I can't even see my return - I wanna go over my 1040, state returns, etc..., but instead I was prompted to pay. At the end after paying I was given my chance to see my review - honestly, I feel I should be able to see my return even before paying - what am I paying for? A few points - I don't like not having the option to review my return offline before e-filing - I feel I should be able to review it on my own without having the expert on the line, then once I'm ready, I would tell my expert that we can e-file. TurboTax still needs some improvement.
Date published: 2023-01-28
Rated 5 out of 5 by from TurboTax Rocks! I love this application! I use it every year to file!
Date published: 2023-01-28
Rated 5 out of 5 by from I will say, I have used it for almost a decade Honestly, I have actually used TurboTax and every time I file at the end it always asked me for the survey and I’m actually doing it for once. I think it’s the easiest thing to use. It asks all the questions to find every break. Probably the graphic design of the app makes it actually feel user-friendly. I used to go to H&R Block. Hated those days. Thank you for the simplicity and ease of use. And FOR ONCE I don’t mind them shilling their other products/apps.
Date published: 2023-01-28
Rated 5 out of 5 by from TurboTax does a good job Turbo tax imports any information need from last year. It ask the right questions about deduction and income. It checks and sends your returns without worries.
Date published: 2023-01-28
Rated 5 out of 5 by from Free is free with a bonus Never any hassle and i can always count on it being filed correctly
Date published: 2023-01-28
Rated 4 out of 5 by from Good but no agent help I know better next time than to pay extra for agent support they don’t really help. I like turbo overall it’s easy and quick
Date published: 2023-01-28
Rated 5 out of 5 by from Awesome Good and quick as usual.Great service I have used for 6 years.
Date published: 2023-01-28
Rated 5 out of 5 by from Taxes made easy! I have used TurboTax for many years! I enjoy how simple they make it! If something doesn't seem so simple, they are always right there to help!
Date published: 2023-01-28
Rated 5 out of 5 by from Turbo Tax is awesome! Very easy program to navigate. I have been using TT for 10 years with no issues. Very user friendly with step by step instructions.
Date published: 2023-01-28
Rated 5 out of 5 by from turbo tax support is great the program is easy to use and when you have issues if you are willing to spend the money to get live chat help Barclay is awesome and helpful fixed my issue in no time.
Date published: 2023-01-28
All TurboTax® Offerings Reviews - Page 4143
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from 2022 Review This has been my 13th year using TurboTax and probably the 4th or 5th year having TurboTax do my return fully. Every year, I start off by entering my information in (w2, deductions, etc) more or less to see how much I'm getting back and then hand it over to a tax expert. This year, when doing so I scheduled an appt with a reviewer and the person never called me - to this date this person never reached out even after I sent a few messages. I ended up "leaving full service" and then immediately "enrolling" - I ended up with a very nice lady which unfortunately she wasn't much help as she wasn't able to do anything with my return. I finally left again, and "re-enrolled" - to get a new reviewer. This person was able to see all documents. the first issue I faced is that when I uploaded my documents, but I wasn't able to find them - come to find out they were in folders which I had no idea were there. Finally, my review went to an expert and the expert found out that I lived in NJ and worked in NY so he wasn't able to do my review as he wasn't "certified" - my review was now sent to someone else. Low and behold almost 10 days later I got Rodney. Rodney was so professional and I had no issues. After Rodney completed my review, we logged in and the first thing I was prompted for was to pay for the service - WAIT! I'm forced to pay for the service, but I can't even see my return - I wanna go over my 1040, state returns, etc..., but instead I was prompted to pay. At the end after paying I was given my chance to see my review - honestly, I feel I should be able to see my return even before paying - what am I paying for? A few points - I don't like not having the option to review my return offline before e-filing - I feel I should be able to review it on my own without having the expert on the line, then once I'm ready, I would tell my expert that we can e-file. TurboTax still needs some improvement.
Date published: 2023-01-28
Rated 5 out of 5 by from TurboTax Rocks! I love this application! I use it every year to file!
Date published: 2023-01-28
Rated 5 out of 5 by from I will say, I have used it for almost a decade Honestly, I have actually used TurboTax and every time I file at the end it always asked me for the survey and I’m actually doing it for once. I think it’s the easiest thing to use. It asks all the questions to find every break. Probably the graphic design of the app makes it actually feel user-friendly. I used to go to H&R Block. Hated those days. Thank you for the simplicity and ease of use. And FOR ONCE I don’t mind them shilling their other products/apps.
Date published: 2023-01-28
Rated 5 out of 5 by from TurboTax does a good job Turbo tax imports any information need from last year. It ask the right questions about deduction and income. It checks and sends your returns without worries.
Date published: 2023-01-28
Rated 5 out of 5 by from Free is free with a bonus Never any hassle and i can always count on it being filed correctly
Date published: 2023-01-28
Rated 4 out of 5 by from Good but no agent help I know better next time than to pay extra for agent support they don’t really help. I like turbo overall it’s easy and quick
Date published: 2023-01-28
Rated 5 out of 5 by from Awesome Good and quick as usual.Great service I have used for 6 years.
Date published: 2023-01-28
Rated 5 out of 5 by from Taxes made easy! I have used TurboTax for many years! I enjoy how simple they make it! If something doesn't seem so simple, they are always right there to help!
Date published: 2023-01-28
Rated 5 out of 5 by from Turbo Tax is awesome! Very easy program to navigate. I have been using TT for 10 years with no issues. Very user friendly with step by step instructions.
Date published: 2023-01-28
Rated 5 out of 5 by from turbo tax support is great the program is easy to use and when you have issues if you are willing to spend the money to get live chat help Barclay is awesome and helpful fixed my issue in no time.
Date published: 2023-01-28
All TurboTax® Offerings Reviews - Page 4143