TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from Easy! Got my state and federal refund (including past two stimulus checks) easily. Would definitely recommend!
Date published: 2021-03-07
Rated 5 out of 5 by from Better website every year. Drop downs are great! Each step is explained better each year, products, explanations, services are very well detailed.
Date published: 2021-03-07
Rated 5 out of 5 by from TurboTax is great Easy to use and the price is right! Tried a couple other online services but TurboTax was the best.
Date published: 2021-03-07
Rated 4 out of 5 by from Easy to work through Love this software. It walks me through the process and asks lots of questions so I feel things are not being missed. Had a question on 2 issues and found help in the Turbo Tax community and resolution was clear and easy to follow.
Date published: 2021-03-07
Rated 5 out of 5 by from Great! I really like TurboTax, it is super easy to use. I file my taxes with TurboTax every year.
Date published: 2021-03-07
Rated 5 out of 5 by from payment options Repeated problems getting credit card to go through to pay (using Mac OS Mojave 10.14.6 and browsers Firefox 86.0 and Chrome 88.0.4324.192). Logged in from my wife's computer and used Safari Browser and it worked. Aside from that glitch TurboTax works smoothly and the new and updated features are helpful. Easy to use.
Date published: 2021-03-07
Rated 3 out of 5 by from Fees 4 online version higher than indicated This is the first year I have used the online version, I found it a little more difficult to use, I'll chalk that up to not using the online version previously. I am NOT happy about the fees charged, i anticipated the fees to be about the same I didn't find out what they really were until I was ready to file at which time my choice was to not to complete them and start elsewhere over or complete them and pay the added fees. They are close to double what I have previously paid for the Premier version. I will NOT
Date published: 2021-03-07
Rated 1 out of 5 by from There's no way to fix mistakes If you make even the slightest mistake you can't fix it and have to pay someone else to help you fix it because they won't let you edit anything or show you where the mistake is
Date published: 2021-03-07
Rated 5 out of 5 by from I love TurboTax I have been using TurboTax since 2012 and I love it....
Date published: 2021-03-07
Rated 3 out of 5 by from Software Has bugs After completing state, I tried to save file. Error kept popping up that stated unable to save file. I checked the trouble shooting tip and it did not work. I had to exit. the program, reboot. Fortunately, the data was saved. In addition, when trying to pay for state e-file of $25, the application kept trying to charge me for $45. I was able to acquire the correct fee.
Date published: 2021-03-07
All TurboTax® Offerings Reviews - Page 4142
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Easy! Got my state and federal refund (including past two stimulus checks) easily. Would definitely recommend!
Date published: 2021-03-07
Rated 5 out of 5 by from Better website every year. Drop downs are great! Each step is explained better each year, products, explanations, services are very well detailed.
Date published: 2021-03-07
Rated 5 out of 5 by from TurboTax is great Easy to use and the price is right! Tried a couple other online services but TurboTax was the best.
Date published: 2021-03-07
Rated 4 out of 5 by from Easy to work through Love this software. It walks me through the process and asks lots of questions so I feel things are not being missed. Had a question on 2 issues and found help in the Turbo Tax community and resolution was clear and easy to follow.
Date published: 2021-03-07
Rated 5 out of 5 by from Great! I really like TurboTax, it is super easy to use. I file my taxes with TurboTax every year.
Date published: 2021-03-07
Rated 5 out of 5 by from payment options Repeated problems getting credit card to go through to pay (using Mac OS Mojave 10.14.6 and browsers Firefox 86.0 and Chrome 88.0.4324.192). Logged in from my wife's computer and used Safari Browser and it worked. Aside from that glitch TurboTax works smoothly and the new and updated features are helpful. Easy to use.
Date published: 2021-03-07
Rated 3 out of 5 by from Fees 4 online version higher than indicated This is the first year I have used the online version, I found it a little more difficult to use, I'll chalk that up to not using the online version previously. I am NOT happy about the fees charged, i anticipated the fees to be about the same I didn't find out what they really were until I was ready to file at which time my choice was to not to complete them and start elsewhere over or complete them and pay the added fees. They are close to double what I have previously paid for the Premier version. I will NOT
Date published: 2021-03-07
Rated 1 out of 5 by from There's no way to fix mistakes If you make even the slightest mistake you can't fix it and have to pay someone else to help you fix it because they won't let you edit anything or show you where the mistake is
Date published: 2021-03-07
Rated 5 out of 5 by from I love TurboTax I have been using TurboTax since 2012 and I love it....
Date published: 2021-03-07
Rated 3 out of 5 by from Software Has bugs After completing state, I tried to save file. Error kept popping up that stated unable to save file. I checked the trouble shooting tip and it did not work. I had to exit. the program, reboot. Fortunately, the data was saved. In addition, when trying to pay for state e-file of $25, the application kept trying to charge me for $45. I was able to acquire the correct fee.
Date published: 2021-03-07
All TurboTax® Offerings Reviews - Page 4142