TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.
TurboTaxTurboTax Customer Ratings & Reviews
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TurboTax Online
TurboTax Live
TurboTax CD/Download
TurboTax Full Service
Rated 5 out of 5 by
VKAH from
Been using for years
I've never has any problems, and come back to turbotax every years
Date published: 2022-03-16
Rated 1 out of 5 by
AFawks from
Turbotax Full Service is anything but.
Honestly, the full service situation is gross. $500 said and done on having my taxes done with minimal forms is just not at all what I imagined. I did 3/4 of the return myself, thought I would be taken care of, but really my work was just redone via asking me questions I already filled out a few times. Honestly, I want this over and done with, but I will NEVER use TurboTax again and I'll be sure to spread the news to all of my other self-employed friends.
Date published: 2022-03-16
Rated 5 out of 5 by
Paradox17 from
Thank you!
John did a really great job doing our taxes. He is highly recommended.
Date published: 2022-03-16
Rated 2 out of 5 by
Markos1233 from
It's ok
It says free but they always make me pay and I don't understand why
Date published: 2022-03-16
Rated 5 out of 5 by
jgkd from
the best
The assistants from turbo tax representative was more than excellent.
Date published: 2022-03-16
Rated 2 out of 5 by
Ekatmav from
A Pain
I found out that I do not have access to speak with a tax professional even though I paid for TurboTax. I called in about 5-6 times and most of my questions were for a tax advisor yet I couldn't speak with one without paying a fee. I probably filed incorrectly so I will not be using you next year. I'd rather just pay an actual accountant than waste countless hours on the phone and having to fork out more money to get simple questions answered.
Date published: 2022-03-16
Rated 5 out of 5 by
JH58 from
Turbo Tax is thorough and easy to navigate
The step by step entries, with explanations if you need them, made filing easy.
Date published: 2022-03-16
Rated 5 out of 5 by
Traveler167 from
CD version was less intuitive
It seemed to me that I had difficulty reconciling issues this year. I never did find the efile of 2020 instructions to match IRS directions. IRS said I could e-file an amended return. TurboTax said it was closed. Little things like that took more time. I've been using TurbopTAx since early 80's and am not likely to change now. Too old.
Date published: 2022-03-16
Rated 1 out of 5 by
Doris B from
Terrible - Calculation problem
I still deal with a calculation problem in my ESPP from 2020. It is unbelievable that Turbo Tax has a calculation mistake in 2020 software. Further, makes it almost impossible to get compensated for amended return and expenses. Shame on you, Turbo Tax.
Date published: 2022-03-16
Rated 5 out of 5 by
Kevinnnnnn from
Awesome
Easy to use, got all my tax breaks and the biggest refund I could get
All TurboTax® Offerings Reviews - Page 4139
Date published: 2022-03-16
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live
TurboTax CD/Download
TurboTax Full Service
Rated 5 out of 5 by
VKAH from
Been using for years
I've never has any problems, and come back to turbotax every years
Date published: 2022-03-16
Rated 1 out of 5 by
AFawks from
Turbotax Full Service is anything but.
Honestly, the full service situation is gross. $500 said and done on having my taxes done with minimal forms is just not at all what I imagined. I did 3/4 of the return myself, thought I would be taken care of, but really my work was just redone via asking me questions I already filled out a few times. Honestly, I want this over and done with, but I will NEVER use TurboTax again and I'll be sure to spread the news to all of my other self-employed friends.
Date published: 2022-03-16
Rated 5 out of 5 by
Paradox17 from
Thank you!
John did a really great job doing our taxes. He is highly recommended.
Date published: 2022-03-16
Rated 2 out of 5 by
Markos1233 from
It's ok
It says free but they always make me pay and I don't understand why
Date published: 2022-03-16
Rated 5 out of 5 by
jgkd from
the best
The assistants from turbo tax representative was more than excellent.
Date published: 2022-03-16
Rated 2 out of 5 by
Ekatmav from
A Pain
I found out that I do not have access to speak with a tax professional even though I paid for TurboTax. I called in about 5-6 times and most of my questions were for a tax advisor yet I couldn't speak with one without paying a fee. I probably filed incorrectly so I will not be using you next year. I'd rather just pay an actual accountant than waste countless hours on the phone and having to fork out more money to get simple questions answered.
Date published: 2022-03-16
Rated 5 out of 5 by
JH58 from
Turbo Tax is thorough and easy to navigate
The step by step entries, with explanations if you need them, made filing easy.
Date published: 2022-03-16
Rated 5 out of 5 by
Traveler167 from
CD version was less intuitive
It seemed to me that I had difficulty reconciling issues this year. I never did find the efile of 2020 instructions to match IRS directions. IRS said I could e-file an amended return. TurboTax said it was closed. Little things like that took more time. I've been using TurbopTAx since early 80's and am not likely to change now. Too old.
Date published: 2022-03-16
Rated 1 out of 5 by
Doris B from
Terrible - Calculation problem
I still deal with a calculation problem in my ESPP from 2020. It is unbelievable that Turbo Tax has a calculation mistake in 2020 software. Further, makes it almost impossible to get compensated for amended return and expenses. Shame on you, Turbo Tax.
Date published: 2022-03-16
Rated 5 out of 5 by
Kevinnnnnn from
Awesome
Easy to use, got all my tax breaks and the biggest refund I could get
All TurboTax® Offerings Reviews - Page 4139
Date published: 2022-03-16