TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281648 reviews)
Star ratings are from 2021
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Rated 1 out of 5 by from Had to buy Desktop version for fix buggy S-Corp Had to switch to/pay for the desktop version to get access to "forms" mode to fix a bug after already paying for the online version...
Date published: 2021-04-08
Rated 5 out of 5 by from Easy process I'm not good at computers or filling out documents but Turbo Tax is awesome
Date published: 2021-04-08
Rated 5 out of 5 by from Five Star Easy as Always to file our returns. Will use again.
Date published: 2021-04-08
Rated 5 out of 5 by from Awesome Great!! Awsome! Wonderful! Amazing. I love using Turbo Tax
Date published: 2021-04-08
Rated 5 out of 5 by from Quick and Reliable I love how user friendly the platform is. Thank you for making the process less daunting.
Date published: 2021-04-08
Rated 5 out of 5 by from Turbo Tax for senior citizens Turbo Tax is an excellent tool for senior citizens. Instructions were easy to understand. Completed, reviewed, and filed timely. Thanks!!
Date published: 2021-04-08
Rated 5 out of 5 by from TurboTax is Awesome Awesome time. Very easy and straightforward.Simple.
Date published: 2021-04-08
Rated 2 out of 5 by from Normally I'm very happy with TurboTax but not 2020 I did most of my taxes in Feb. I started to do the final review of the federal taxes and all the state taxes two days ago. First I was required to do an update of turbo tax. It hung is the startup mode for an hour. I tried to cancel it but it would not stop. I let it run for another hour. It never terminated. I finally rebooted the computer. This time when I tried to restart the update, I got a windows 1603 error. To fix that one can do a manual update so I downloaded the manual update but it failed probably because I had installed turbo tax on my D: drive not my C: drive. There was no way to tell the manual update to use the D: drive so I decided to reinstall. I removed the application, downloaded and tried to install the application. It failed during the extraction on the third part of the extraction. I ended up having to install it on another computer because I could not find out why it was failing. To add to the problem doing the state taxes, the system got stuck dealing with Mass. 1099-HC health insurance. I answered one of the first questions wrong but it got stuck in a loop on later questions with out going back to the beginning after going though the loop twice. After each loop, when to the end as if all was okay. When I checked it again, it failed. I finally when back to the beginning and did it over which allowed me to finish.
Date published: 2021-04-08
Rated 4 out of 5 by from TurboTax is Great I really like TTax - I've been using your program for more years than I can remember, but I know I originally printed out my taxes on a 9 pin dot matrix printer to give you an idea of how long I've used TurboTax. One recommendation I'd make is to carry over information from prior year's tax filing - I'm retired and each year I have to input data into my NJ income tax regarding my retirement plan that could easily be automatically entered from the prior year.
Date published: 2021-04-08
Rated 5 out of 5 by from TurboTax is Good Straight forward questions and easy to understand.
Date published: 2021-04-08
All TurboTax® Offerings Reviews - Page 4138
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Had to buy Desktop version for fix buggy S-Corp Had to switch to/pay for the desktop version to get access to "forms" mode to fix a bug after already paying for the online version...
Date published: 2021-04-08
Rated 5 out of 5 by from Easy process I'm not good at computers or filling out documents but Turbo Tax is awesome
Date published: 2021-04-08
Rated 5 out of 5 by from Five Star Easy as Always to file our returns. Will use again.
Date published: 2021-04-08
Rated 5 out of 5 by from Awesome Great!! Awsome! Wonderful! Amazing. I love using Turbo Tax
Date published: 2021-04-08
Rated 5 out of 5 by from Quick and Reliable I love how user friendly the platform is. Thank you for making the process less daunting.
Date published: 2021-04-08
Rated 5 out of 5 by from Turbo Tax for senior citizens Turbo Tax is an excellent tool for senior citizens. Instructions were easy to understand. Completed, reviewed, and filed timely. Thanks!!
Date published: 2021-04-08
Rated 5 out of 5 by from TurboTax is Awesome Awesome time. Very easy and straightforward.Simple.
Date published: 2021-04-08
Rated 2 out of 5 by from Normally I'm very happy with TurboTax but not 2020 I did most of my taxes in Feb. I started to do the final review of the federal taxes and all the state taxes two days ago. First I was required to do an update of turbo tax. It hung is the startup mode for an hour. I tried to cancel it but it would not stop. I let it run for another hour. It never terminated. I finally rebooted the computer. This time when I tried to restart the update, I got a windows 1603 error. To fix that one can do a manual update so I downloaded the manual update but it failed probably because I had installed turbo tax on my D: drive not my C: drive. There was no way to tell the manual update to use the D: drive so I decided to reinstall. I removed the application, downloaded and tried to install the application. It failed during the extraction on the third part of the extraction. I ended up having to install it on another computer because I could not find out why it was failing. To add to the problem doing the state taxes, the system got stuck dealing with Mass. 1099-HC health insurance. I answered one of the first questions wrong but it got stuck in a loop on later questions with out going back to the beginning after going though the loop twice. After each loop, when to the end as if all was okay. When I checked it again, it failed. I finally when back to the beginning and did it over which allowed me to finish.
Date published: 2021-04-08
Rated 4 out of 5 by from TurboTax is Great I really like TTax - I've been using your program for more years than I can remember, but I know I originally printed out my taxes on a 9 pin dot matrix printer to give you an idea of how long I've used TurboTax. One recommendation I'd make is to carry over information from prior year's tax filing - I'm retired and each year I have to input data into my NJ income tax regarding my retirement plan that could easily be automatically entered from the prior year.
Date published: 2021-04-08
Rated 5 out of 5 by from TurboTax is Good Straight forward questions and easy to understand.
Date published: 2021-04-08
All TurboTax® Offerings Reviews - Page 4138