TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.
TurboTaxTurboTax Customer Ratings & Reviews
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TurboTax Online
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Rated 1 out of 5 by
dlb3 from
Unclear instructions
Very unsatisfied with the software. The explanations were not clear. For example, you would phrase things like "This counts" but it isn't clear if it counts as a credit or a debit. SMH Also, you didn't ask me for a pin from the IRS. You asked earlier if I had one, I clicked yes, and then you never asked for the pin number before trying file making me go back in to file them again. I've used TurboTax for years, but it was a frustrating experience this year. Do better.
Date published: 2023-04-06
Rated 5 out of 5 by
HappySiren from
Good program.
Have used this program for many years. It was easier this year than previous years.
Date published: 2023-04-06
Rated 4 out of 5 by
Brasil from
Late filling
Little tough to navigate. help in completing the job
Date published: 2023-04-06
Rated 3 out of 5 by
roronj from
needed to upgrade
had to purchase assessories for my laptop for cd , extra cost for cd....do not want to download...also had to transfer files because of windows 8 not compatitable my pc
Date published: 2023-04-06
Rated 4 out of 5 by
rjpencil from
TurboTax needs much better help screens
I'm a CPA, so I know where numbers need to go. But finding where they go within TurboTax can be challenging. It appears that the help screens are really forums where users post answers, and that TurboTax itself has no answers. Fortunately, their telephone customer service is excellent, and they were always (evenutally) able to help me out.
Date published: 2023-04-06
Rated 5 out of 5 by
SteamJenny from
Easy to use if you don't do anything stupid.
Liked it. Ran into some problems using the return button. Should probably use the 'back' button instead. Very happy with the results.
Date published: 2023-04-06
Rated 5 out of 5 by
BIG SHOOTER from
AWESOME
EASY TO USE. I USE TURBO TAX EVERY YEAR SO THAT I DO NOT HAVE TO RE-ENTER MY INFORMATION
Date published: 2023-04-06
Rated 5 out of 5 by
Rickyboy54 from
TurboTax works great
Easy to use and file, highly recommended, also got me a nice refund!
Date published: 2023-04-06
Rated 5 out of 5 by
Thankfulyana from
Awesome custom service reps
All custom service reps who were helping me with some technical issues demonstrated exceptional professionalism, politenesses, friendliness, patience and support. Deja, Michelle, Michael and above all Marcy
Date published: 2023-04-06
Rated 4 out of 5 by
BobSwanny from
TurboTax Premier
Overall very good, but the navigation through the K-1 and QBI process could be vastly improved.
All TurboTax® Offerings Reviews - Page 4135
Date published: 2023-04-06
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 1 out of 5 by
dlb3 from
Unclear instructions
Very unsatisfied with the software. The explanations were not clear. For example, you would phrase things like "This counts" but it isn't clear if it counts as a credit or a debit. SMH Also, you didn't ask me for a pin from the IRS. You asked earlier if I had one, I clicked yes, and then you never asked for the pin number before trying file making me go back in to file them again. I've used TurboTax for years, but it was a frustrating experience this year. Do better.
Date published: 2023-04-06
Rated 5 out of 5 by
HappySiren from
Good program.
Have used this program for many years. It was easier this year than previous years.
Date published: 2023-04-06
Rated 4 out of 5 by
Brasil from
Late filling
Little tough to navigate. help in completing the job
Date published: 2023-04-06
Rated 3 out of 5 by
roronj from
needed to upgrade
had to purchase assessories for my laptop for cd , extra cost for cd....do not want to download...also had to transfer files because of windows 8 not compatitable my pc
Date published: 2023-04-06
Rated 4 out of 5 by
rjpencil from
TurboTax needs much better help screens
I'm a CPA, so I know where numbers need to go. But finding where they go within TurboTax can be challenging. It appears that the help screens are really forums where users post answers, and that TurboTax itself has no answers. Fortunately, their telephone customer service is excellent, and they were always (evenutally) able to help me out.
Date published: 2023-04-06
Rated 5 out of 5 by
SteamJenny from
Easy to use if you don't do anything stupid.
Liked it. Ran into some problems using the return button. Should probably use the 'back' button instead. Very happy with the results.
Date published: 2023-04-06
Rated 5 out of 5 by
BIG SHOOTER from
AWESOME
EASY TO USE. I USE TURBO TAX EVERY YEAR SO THAT I DO NOT HAVE TO RE-ENTER MY INFORMATION
Date published: 2023-04-06
Rated 5 out of 5 by
Rickyboy54 from
TurboTax works great
Easy to use and file, highly recommended, also got me a nice refund!
Date published: 2023-04-06
Rated 5 out of 5 by
Thankfulyana from
Awesome custom service reps
All custom service reps who were helping me with some technical issues demonstrated exceptional professionalism, politenesses, friendliness, patience and support. Deja, Michelle, Michael and above all Marcy
Date published: 2023-04-06
Rated 4 out of 5 by
BobSwanny from
TurboTax Premier
Overall very good, but the navigation through the K-1 and QBI process could be vastly improved.
All TurboTax® Offerings Reviews - Page 4135
Date published: 2023-04-06