TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
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Rated 1 out of 5 by from Mixed up my kids information and more I've used Turbo Tax for several years and have always been very happy. This year however, my kids saved information was all scrambled up, wrong ssn, birthdates and sex on all three of them. It also added an old asset to my self-employment deductions. If simple data like this can be wrong I felt my confidence went WAY down that other things is correct. I found myself, double and triple checking like never before to the point I could have done it on paper in the same time.
Date published: 2023-04-06
Rated 5 out of 5 by from Turbo Tax makes it easy to file Quick and reassuring my taxes will get done right!
Date published: 2023-04-06
Rated 4 out of 5 by from Good title I like the prompts and explanations. I didn't like the end part where I printed the return. I somehow got my return and all supporting schedules--72 pages in all. I suppose that might help if called in for a sit-down audit but, geez, too much paper!
Date published: 2023-04-06
Rated 4 out of 5 by from A problem this time I've used Turbo Tax for nearly ten years, without a glitch, but this year, after the review of my Federal information, a window asking me about out-of-pocket expenses for health insurance popped up, saying that we might be able to reduce our taxes with those numbers. My wife spent a couple of days contacting people to get the information, but when I tried to input it into TurboTax, that window never came. I called TurboTax to find out what was happening, which took three hours. I would urge you to have a real person answer the phone, who could then triage my problem and decide whether to send me to the machine or, if my problem warrants it, to a real person. Tax preparation is too complex for someone to be able to communicate their needs by choosing between the few options offered.
Date published: 2023-04-06
Rated 5 out of 5 by from Very easy to do your own taxes! I've used Turbo Tax for years now, and I will continue to use it! If you can answer simple questions (mostly yes/no) then you can do your own taxes! It's always available to you to do your taxes, so you don't have to make an appointment! Just do them on your time!
Date published: 2023-04-06
Rated 5 out of 5 by from Pretty straight forward if you're prepared. It's pretty straight forward if you have all of your documents with you. Double the time you think it will take if you don't have all of your documents lined up.
Date published: 2023-04-06
Rated 2 out of 5 by from Scam pricing Being told its free to file then FORCED to upgrade with premium. What a joke. Ill go back to just filing with H & R block. Cost me less if not the same to just have them do it for me. Thanks for my $50 return...feels so good to be stewing it up in poverty over here.
Date published: 2023-04-06
Rated 5 out of 5 by from Great! Great! Really helpful and very friendly. Thank you!
Date published: 2023-04-06
Rated 5 out of 5 by from Good stuff I’ve been a customer for over ten years and won’t go anywhere else. Took less than one hour …
Date published: 2023-04-06
Rated 5 out of 5 by from Turbo Tax 22023 Very easy to file. I will recommend to every person I hnow
Date published: 2023-04-06
All TurboTax® Offerings Reviews - Page 4132
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Mixed up my kids information and more I've used Turbo Tax for several years and have always been very happy. This year however, my kids saved information was all scrambled up, wrong ssn, birthdates and sex on all three of them. It also added an old asset to my self-employment deductions. If simple data like this can be wrong I felt my confidence went WAY down that other things is correct. I found myself, double and triple checking like never before to the point I could have done it on paper in the same time.
Date published: 2023-04-06
Rated 5 out of 5 by from Turbo Tax makes it easy to file Quick and reassuring my taxes will get done right!
Date published: 2023-04-06
Rated 4 out of 5 by from Good title I like the prompts and explanations. I didn't like the end part where I printed the return. I somehow got my return and all supporting schedules--72 pages in all. I suppose that might help if called in for a sit-down audit but, geez, too much paper!
Date published: 2023-04-06
Rated 4 out of 5 by from A problem this time I've used Turbo Tax for nearly ten years, without a glitch, but this year, after the review of my Federal information, a window asking me about out-of-pocket expenses for health insurance popped up, saying that we might be able to reduce our taxes with those numbers. My wife spent a couple of days contacting people to get the information, but when I tried to input it into TurboTax, that window never came. I called TurboTax to find out what was happening, which took three hours. I would urge you to have a real person answer the phone, who could then triage my problem and decide whether to send me to the machine or, if my problem warrants it, to a real person. Tax preparation is too complex for someone to be able to communicate their needs by choosing between the few options offered.
Date published: 2023-04-06
Rated 5 out of 5 by from Very easy to do your own taxes! I've used Turbo Tax for years now, and I will continue to use it! If you can answer simple questions (mostly yes/no) then you can do your own taxes! It's always available to you to do your taxes, so you don't have to make an appointment! Just do them on your time!
Date published: 2023-04-06
Rated 5 out of 5 by from Pretty straight forward if you're prepared. It's pretty straight forward if you have all of your documents with you. Double the time you think it will take if you don't have all of your documents lined up.
Date published: 2023-04-06
Rated 2 out of 5 by from Scam pricing Being told its free to file then FORCED to upgrade with premium. What a joke. Ill go back to just filing with H & R block. Cost me less if not the same to just have them do it for me. Thanks for my $50 return...feels so good to be stewing it up in poverty over here.
Date published: 2023-04-06
Rated 5 out of 5 by from Great! Great! Really helpful and very friendly. Thank you!
Date published: 2023-04-06
Rated 5 out of 5 by from Good stuff I’ve been a customer for over ten years and won’t go anywhere else. Took less than one hour …
Date published: 2023-04-06
Rated 5 out of 5 by from Turbo Tax 22023 Very easy to file. I will recommend to every person I hnow
Date published: 2023-04-06
All TurboTax® Offerings Reviews - Page 4132