TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 3 out of 5 by from upgrade offers I was okay with the upgrade offers, I just didn't like that they continued to pop up, repeatedly. when I finally did choose one because it was the only way to continue filling my taxes, the price was $59. When I finally finished the final price was $98. I feel like that should have been advertised and not the $59. I'll probably use other services next year.
Date published: 2022-03-21
Rated 5 out of 5 by from Turbo is awesome easy fast and helpful. it provides you with explanations and great information
Date published: 2022-03-21
Rated 5 out of 5 by from Peace of Mind Guarantee! TurboTax is truly the only way we survive tax season! We know the Experts are on our side, plus we love the encouragement we get along the way.
Date published: 2022-03-21
Rated 1 out of 5 by from Unacceptable Price Estimatation I provided all of my tax information for the full service at the outset. After selecting the plan from the intake professional after providing 100% of my tax documents (minus IRS forms not received), I was approached with a significant cost change because I had a "complex" tax situation. My tax professional then failed to respond in an adequate amount of time to allow me to take a lower cost option with my financial manager. I found this portion of the entire transaction to be unprofessional, uncoordinated, and at a significant additional cost. My taxes were prepared correctly, however the lack of positive communication and coordination from the entirety of the Turbotax team cost additional money without any added benefit.
Date published: 2022-03-21
Rated 2 out of 5 by from Texas Final Franchise Tax Returns are special I had a problem at the end because I had too many forms for a final return, and the program told me I had an error - but not what it was. Frustration!!
Date published: 2022-03-21
Rated 3 out of 5 by from Convenient, cheaper than an accountant I need to do 2 states and a federal return. Turbo Tax is several hundred dollars cheaper than any accountant I have approached even though I take only the standard deduction all around. Also, accountants want all documentation by 2/15 whereas T.T. enables me to work at my convenience. However, T.T. does not do particularly well with the allocation between states. Its rather complicated to figure out how to include/exclude income from each state. Finally, I find it difficult to impossible to get competent assistance on tax situations that are extremely rare (difficulty of care, religious employment, situations where state and federal amounts do not match).
Date published: 2022-03-21
Rated 5 out of 5 by from Turbotax is very helpful Turbotax is very helpful when it comes to taxes. If you need help understanding something, help is just a click away.
Date published: 2022-03-21
Rated 4 out of 5 by from awesome easy and user friendly- it feels simple and I do not mind
Date published: 2022-03-21
Rated 5 out of 5 by from taxes made simple I hadn't done any of my taxes for 2 years and had paid turbotax to fix my taxes and assist me in completing everything. Thank you for making it so easy.
Date published: 2022-03-21
Rated 5 out of 5 by from Turbo tax helped me a lot! Shali and Shanna helped me filing my tax. They were great!
Date published: 2022-03-21
All TurboTax® Offerings Reviews - Page 4129
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from upgrade offers I was okay with the upgrade offers, I just didn't like that they continued to pop up, repeatedly. when I finally did choose one because it was the only way to continue filling my taxes, the price was $59. When I finally finished the final price was $98. I feel like that should have been advertised and not the $59. I'll probably use other services next year.
Date published: 2022-03-21
Rated 5 out of 5 by from Turbo is awesome easy fast and helpful. it provides you with explanations and great information
Date published: 2022-03-21
Rated 5 out of 5 by from Peace of Mind Guarantee! TurboTax is truly the only way we survive tax season! We know the Experts are on our side, plus we love the encouragement we get along the way.
Date published: 2022-03-21
Rated 1 out of 5 by from Unacceptable Price Estimatation I provided all of my tax information for the full service at the outset. After selecting the plan from the intake professional after providing 100% of my tax documents (minus IRS forms not received), I was approached with a significant cost change because I had a "complex" tax situation. My tax professional then failed to respond in an adequate amount of time to allow me to take a lower cost option with my financial manager. I found this portion of the entire transaction to be unprofessional, uncoordinated, and at a significant additional cost. My taxes were prepared correctly, however the lack of positive communication and coordination from the entirety of the Turbotax team cost additional money without any added benefit.
Date published: 2022-03-21
Rated 2 out of 5 by from Texas Final Franchise Tax Returns are special I had a problem at the end because I had too many forms for a final return, and the program told me I had an error - but not what it was. Frustration!!
Date published: 2022-03-21
Rated 3 out of 5 by from Convenient, cheaper than an accountant I need to do 2 states and a federal return. Turbo Tax is several hundred dollars cheaper than any accountant I have approached even though I take only the standard deduction all around. Also, accountants want all documentation by 2/15 whereas T.T. enables me to work at my convenience. However, T.T. does not do particularly well with the allocation between states. Its rather complicated to figure out how to include/exclude income from each state. Finally, I find it difficult to impossible to get competent assistance on tax situations that are extremely rare (difficulty of care, religious employment, situations where state and federal amounts do not match).
Date published: 2022-03-21
Rated 5 out of 5 by from Turbotax is very helpful Turbotax is very helpful when it comes to taxes. If you need help understanding something, help is just a click away.
Date published: 2022-03-21
Rated 4 out of 5 by from awesome easy and user friendly- it feels simple and I do not mind
Date published: 2022-03-21
Rated 5 out of 5 by from taxes made simple I hadn't done any of my taxes for 2 years and had paid turbotax to fix my taxes and assist me in completing everything. Thank you for making it so easy.
Date published: 2022-03-21
Rated 5 out of 5 by from Turbo tax helped me a lot! Shali and Shanna helped me filing my tax. They were great!
Date published: 2022-03-21
All TurboTax® Offerings Reviews - Page 4129