TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

TurboTaxTurboTax Customer Ratings & Reviews
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Student
Rated 2 out of 5 by from Very disappointed in the added fees I have used TurboTax every year for nearly 4 and was very displeased with this years. Not only were there several hidden fees that weren't abruptly stated, I do not feel confident that my taxes were done all correctly. After making me have to use their 60$ Deluxe version, they then charged me 50$ for filing a state return at all, and then tried to charge another 40$ for having their fees come out of my refund. When I then used my card, I saw the "fees" that were never disclosed in the process of filing were 114$. From having gone to nearly free to file with them, I definitely will not be reusing this service for next year.
Date published: 2021-04-08
Rated 3 out of 5 by from Turbo tax is not so great Turbo tax is much more confusing then last year. Got disconected when complaining that Premier was $140 at the start and I was charged $170 at the end..
Date published: 2021-04-08
Rated 5 out of 5 by from TurboTax Online keeps improving! I've used TurboTax for nearly 10 years. Yearly innovations and improvements have kept it the best tax software program on the market.
Date published: 2021-04-08
Rated 4 out of 5 by from A very functional and workable program All went well until wanted to print my state return. After e-File of Fed taxes, it is very awkward to return to state and finish.
Date published: 2021-04-08
Rated 5 out of 5 by from Love Turbo Tax. I feel comfortable using Turbo Tax because they question everything as well as make suggestions to help improve your return.
Date published: 2021-04-08
Rated 5 out of 5 by from Super easy! This is my first time filing my own taxes and I was nervous about doing it myself. Turbo Tax took all the worry away and was just fantastic! Thanks for such a great tool that walk you through each step with such great explanations! I'm hooked on Turbo Tax!
Date published: 2021-04-08
Rated 2 out of 5 by from Easy...Until u need a special IRS code to efile! It was great...until You need a special IRS AIG code from last year to actually file your return. Horrible. Do the whole return, then, at the end of the process you can`t file unless you have a special IRS code from last year. Won`t be using this again.
Date published: 2021-04-08
Rated 5 out of 5 by from I Love Turbo Tax Haven't used Turbo Tax in a long time and it was quite easy
Date published: 2021-04-08
Rated 4 out of 5 by from Turbo Tax is a good product, with one exception Everything went well, although it would be nice to be able to bypass itemized deductions up front if you know you won't have enough to itemize without all the questions about did you pay a mortgage and own a home. The one thing that took me from excellent to good is the $40 processing fee to have the state fee deducted from the federal refund. Before I realized it, I had been hitting continue and agree and didn't realize you were charging such an exorbitant fee just to process this! Once I hit transmit, it was too late. That fee is ridiculous, I'll never make that mistake again. It is the one black mark to your product rating.
Date published: 2021-04-08
Rated 5 out of 5 by from love it 8 years in a row now we have used this and it gets better every year
Date published: 2021-04-08
All TurboTax® Offerings Reviews - Page 4128
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from Very disappointed in the added fees I have used TurboTax every year for nearly 4 and was very displeased with this years. Not only were there several hidden fees that weren't abruptly stated, I do not feel confident that my taxes were done all correctly. After making me have to use their 60$ Deluxe version, they then charged me 50$ for filing a state return at all, and then tried to charge another 40$ for having their fees come out of my refund. When I then used my card, I saw the "fees" that were never disclosed in the process of filing were 114$. From having gone to nearly free to file with them, I definitely will not be reusing this service for next year.
Date published: 2021-04-08
Rated 3 out of 5 by from Turbo tax is not so great Turbo tax is much more confusing then last year. Got disconected when complaining that Premier was $140 at the start and I was charged $170 at the end..
Date published: 2021-04-08
Rated 5 out of 5 by from TurboTax Online keeps improving! I've used TurboTax for nearly 10 years. Yearly innovations and improvements have kept it the best tax software program on the market.
Date published: 2021-04-08
Rated 4 out of 5 by from A very functional and workable program All went well until wanted to print my state return. After e-File of Fed taxes, it is very awkward to return to state and finish.
Date published: 2021-04-08
Rated 5 out of 5 by from Love Turbo Tax. I feel comfortable using Turbo Tax because they question everything as well as make suggestions to help improve your return.
Date published: 2021-04-08
Rated 5 out of 5 by from Super easy! This is my first time filing my own taxes and I was nervous about doing it myself. Turbo Tax took all the worry away and was just fantastic! Thanks for such a great tool that walk you through each step with such great explanations! I'm hooked on Turbo Tax!
Date published: 2021-04-08
Rated 2 out of 5 by from Easy...Until u need a special IRS code to efile! It was great...until You need a special IRS AIG code from last year to actually file your return. Horrible. Do the whole return, then, at the end of the process you can`t file unless you have a special IRS code from last year. Won`t be using this again.
Date published: 2021-04-08
Rated 5 out of 5 by from I Love Turbo Tax Haven't used Turbo Tax in a long time and it was quite easy
Date published: 2021-04-08
Rated 4 out of 5 by from Turbo Tax is a good product, with one exception Everything went well, although it would be nice to be able to bypass itemized deductions up front if you know you won't have enough to itemize without all the questions about did you pay a mortgage and own a home. The one thing that took me from excellent to good is the $40 processing fee to have the state fee deducted from the federal refund. Before I realized it, I had been hitting continue and agree and didn't realize you were charging such an exorbitant fee just to process this! Once I hit transmit, it was too late. That fee is ridiculous, I'll never make that mistake again. It is the one black mark to your product rating.
Date published: 2021-04-08
Rated 5 out of 5 by from love it 8 years in a row now we have used this and it gets better every year
Date published: 2021-04-08
All TurboTax® Offerings Reviews - Page 4128