TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294018 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 4 out of 5 by from Super helpful but don't forget the IP Pin! I've use Turbo Tax for years now, and have been able to file my taxes quite quickly and easily. Good prompts for entering information, good resources for answering questions I might have, and over the years the evolution of importing information directly into Turbo Tax is very helpful. My only complaint is that Turbo Tax does not direct the user to the entry point for the IP Pin and I've had my return rejected because of this. I've had a hard time even finding the entry point for this information - but it is there! Do a search for "ip pin" and then you'll have an option to "jump to" entry. It's doable - you just have to know where to look and how to navigate. All in all, I will continue to use Turbo Tax.
Date published: 2022-04-19
Rated 5 out of 5 by from Awesome system Turbotax was very easy to follow. I appreciate the step instruction very user friendly.
Date published: 2022-04-19
Rated 5 out of 5 by from Very Easy Had to wait for form don't know why? It final show up
Date published: 2022-04-19
Rated 2 out of 5 by from CD/ Download I purchased my CD online, I was unable to install it when it arrived, After several calls to turbotax and microsoft, I found out turbotax is having problems with purchased products, and I was encouraged to just use the online software, after I have already paid for software, i have no desire to pay per return online. I recieved several downlaods from turbotax to attempt to reinstall product. I ended up paying someone to clean my computer to remove the corrupted files from the faulty turbotax install.
Date published: 2022-04-19
Rated 5 out of 5 by from TURBO TAX ISWONDERFUL I LOVED THAT YOU NOTIFIED AND HELPED ME FIX MY FILING PROBLEM. IT ONLY TO MINUTES TO CORRECT AND RESEND. THANK YOU!
Date published: 2022-04-19
Rated 1 out of 5 by from Added fees and inconvenience Now requires use of the paid version in order to process unemployment form, plus requires extra payments both to file state taxes as well as to choose the option to use your state refund in order to pay. All had previously been included in the basic free version. What had previously been (and legally is supposed to be) a free service now cost nearly $150.
Date published: 2022-04-19
Rated 1 out of 5 by from Turbo Tax failed I could not claim a credit for foreign taxes paid on foreign stock dividends. TT would not let me file electronically when I entered zero for the tax credit, planning to file a 1040X later. So I had to print and mail. Delay in that process at IRS. Now I logged on to try to file a 1040X and no success so far.
Date published: 2022-04-19
Rated 5 out of 5 by from TurboTax is Awsome Highly recommended. I had a few missteps and I used the real TurboTax CPA for help and all was quickly cleared up. They were knowledgeable and polite. Been a user of TurboTax for many years and will continue to employ their software, and if needed, support. The support CPA was truly excellent.
Date published: 2022-04-19
Rated 1 out of 5 by from I hate doing this! It would be awesome if Intuit didn't lobby so that government keeps making taxes so complicated.
Date published: 2022-04-19
Rated 5 out of 5 by from Quick and easy! As always I dread doing taxes but TurboTax makes it easy
Date published: 2022-04-19
All TurboTax® Offerings Reviews - Page 4098
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Super helpful but don't forget the IP Pin! I've use Turbo Tax for years now, and have been able to file my taxes quite quickly and easily. Good prompts for entering information, good resources for answering questions I might have, and over the years the evolution of importing information directly into Turbo Tax is very helpful. My only complaint is that Turbo Tax does not direct the user to the entry point for the IP Pin and I've had my return rejected because of this. I've had a hard time even finding the entry point for this information - but it is there! Do a search for "ip pin" and then you'll have an option to "jump to" entry. It's doable - you just have to know where to look and how to navigate. All in all, I will continue to use Turbo Tax.
Date published: 2022-04-19
Rated 5 out of 5 by from Awesome system Turbotax was very easy to follow. I appreciate the step instruction very user friendly.
Date published: 2022-04-19
Rated 5 out of 5 by from Very Easy Had to wait for form don't know why? It final show up
Date published: 2022-04-19
Rated 2 out of 5 by from CD/ Download I purchased my CD online, I was unable to install it when it arrived, After several calls to turbotax and microsoft, I found out turbotax is having problems with purchased products, and I was encouraged to just use the online software, after I have already paid for software, i have no desire to pay per return online. I recieved several downlaods from turbotax to attempt to reinstall product. I ended up paying someone to clean my computer to remove the corrupted files from the faulty turbotax install.
Date published: 2022-04-19
Rated 5 out of 5 by from TURBO TAX ISWONDERFUL I LOVED THAT YOU NOTIFIED AND HELPED ME FIX MY FILING PROBLEM. IT ONLY TO MINUTES TO CORRECT AND RESEND. THANK YOU!
Date published: 2022-04-19
Rated 1 out of 5 by from Added fees and inconvenience Now requires use of the paid version in order to process unemployment form, plus requires extra payments both to file state taxes as well as to choose the option to use your state refund in order to pay. All had previously been included in the basic free version. What had previously been (and legally is supposed to be) a free service now cost nearly $150.
Date published: 2022-04-19
Rated 1 out of 5 by from Turbo Tax failed I could not claim a credit for foreign taxes paid on foreign stock dividends. TT would not let me file electronically when I entered zero for the tax credit, planning to file a 1040X later. So I had to print and mail. Delay in that process at IRS. Now I logged on to try to file a 1040X and no success so far.
Date published: 2022-04-19
Rated 5 out of 5 by from TurboTax is Awsome Highly recommended. I had a few missteps and I used the real TurboTax CPA for help and all was quickly cleared up. They were knowledgeable and polite. Been a user of TurboTax for many years and will continue to employ their software, and if needed, support. The support CPA was truly excellent.
Date published: 2022-04-19
Rated 1 out of 5 by from I hate doing this! It would be awesome if Intuit didn't lobby so that government keeps making taxes so complicated.
Date published: 2022-04-19
Rated 5 out of 5 by from Quick and easy! As always I dread doing taxes but TurboTax makes it easy
Date published: 2022-04-19
All TurboTax® Offerings Reviews - Page 4098