TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294018 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from When In Doubt Go To The Pros! My first time using Full Service Deluxe and it was easier to use than I expected. A tax pro was with me in no time and it made a huge difference. I'm certain I will use this service again.
Date published: 2022-10-05
Rated 5 out of 5 by from Turbo Tax so I don't have to It's convenient and non-worrisome. Every year, it's better. The tax assistants and experts are constantly personable.
Date published: 2022-10-04
Rated 5 out of 5 by from TurboTax has always been an exemplary product. I have used TurboTax for years and have never had any difficulties. If there was something I didn't understand the Online Help facility usually provided enough information to get me past any problems. TurboTax always stays on top of the latest tax changes and we have never had any tax return problems. I am looking forward to using TurboTax Advantage to obtain next year's return. Thank you TurboTax for all of the hard work that has made TurboTax the great product that it is!
Date published: 2022-10-04
Rated 5 out of 5 by from great product great product easy to use got a good refund thank you
Date published: 2022-10-04
Rated 5 out of 5 by from Works great year after year (20 in all) Format stays consistent...no surprises, just works consistently
Date published: 2022-10-04
Rated 3 out of 5 by from Turbo Tax let me down !1 I have used TurboTax for over 15 years or so. This is the first year I have been disappointed by the issues i ran into. Firstly, you locked me out of 2020, tax program Same with 2019 and 2018 even though I purchased them in good faith. After many wasted hours someone did provide me with the authorization code that enabled me to access the files. Secondly, this is the first time that I downloaded a second state for which I paid $45. Imagine my surprise when i was ready to e-file, that there was an additional $45 CHARGE. I wound up just mailing it instead. Thirdly, the program did not review the NY State return. It only let me know that my son was not eligible for a college credit. AND LASTLY, THE IRS REJECTED MY RETURN, AS DID NY STATE BECAUSE THE AGI PROVIDED DID NOT AGREE. THIS DISPITE THE FACT THAT THE NUMBER WAS DOUBLE CHECKED. I'M NOT SURE IF THE PROGRAM JUST CARRIED IT FORWARD. IN ANY EVENT, FOLLOWING THE PROMPTS I WAS ABLE TO SECURE A COPY OF MY RETURN FROM THE IRS. GUESS WHAT? THEIR NUMBERS AGREED WITH WHAT WE SUPPIED. WHAT TO DO? LEFT WITH NO CHOICE I HAD TO MAIL BOTH RETURNS!!!! All in all, not a pleasant experience, and one that may prompt me to use a different tax program next year. Such a pity.
Date published: 2022-10-04
Rated 5 out of 5 by from Turbo Tax is Amamzing It was very nice! It was very easy and quick. I recommend!
Date published: 2022-10-04
Rated 4 out of 5 by from Overall easy to use Love that the software walks me through every aspect of my taxes and figures out the best deductions for me. So easy! Only wish it was easier to get back to a certain place in my return without having to click through a bunch of screens.
Date published: 2022-10-04
Rated 5 out of 5 by from Easy Easy taxes, horrible to pay, but ain’t the American way.
Date published: 2022-10-04
Rated 5 out of 5 by from I couldn't have done this without them! Friendly people and very knowledgeable. A God send.
Date published: 2022-10-04
All TurboTax® Offerings Reviews - Page 4095
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from When In Doubt Go To The Pros! My first time using Full Service Deluxe and it was easier to use than I expected. A tax pro was with me in no time and it made a huge difference. I'm certain I will use this service again.
Date published: 2022-10-05
Rated 5 out of 5 by from Turbo Tax so I don't have to It's convenient and non-worrisome. Every year, it's better. The tax assistants and experts are constantly personable.
Date published: 2022-10-04
Rated 5 out of 5 by from TurboTax has always been an exemplary product. I have used TurboTax for years and have never had any difficulties. If there was something I didn't understand the Online Help facility usually provided enough information to get me past any problems. TurboTax always stays on top of the latest tax changes and we have never had any tax return problems. I am looking forward to using TurboTax Advantage to obtain next year's return. Thank you TurboTax for all of the hard work that has made TurboTax the great product that it is!
Date published: 2022-10-04
Rated 5 out of 5 by from great product great product easy to use got a good refund thank you
Date published: 2022-10-04
Rated 5 out of 5 by from Works great year after year (20 in all) Format stays consistent...no surprises, just works consistently
Date published: 2022-10-04
Rated 3 out of 5 by from Turbo Tax let me down !1 I have used TurboTax for over 15 years or so. This is the first year I have been disappointed by the issues i ran into. Firstly, you locked me out of 2020, tax program Same with 2019 and 2018 even though I purchased them in good faith. After many wasted hours someone did provide me with the authorization code that enabled me to access the files. Secondly, this is the first time that I downloaded a second state for which I paid $45. Imagine my surprise when i was ready to e-file, that there was an additional $45 CHARGE. I wound up just mailing it instead. Thirdly, the program did not review the NY State return. It only let me know that my son was not eligible for a college credit. AND LASTLY, THE IRS REJECTED MY RETURN, AS DID NY STATE BECAUSE THE AGI PROVIDED DID NOT AGREE. THIS DISPITE THE FACT THAT THE NUMBER WAS DOUBLE CHECKED. I'M NOT SURE IF THE PROGRAM JUST CARRIED IT FORWARD. IN ANY EVENT, FOLLOWING THE PROMPTS I WAS ABLE TO SECURE A COPY OF MY RETURN FROM THE IRS. GUESS WHAT? THEIR NUMBERS AGREED WITH WHAT WE SUPPIED. WHAT TO DO? LEFT WITH NO CHOICE I HAD TO MAIL BOTH RETURNS!!!! All in all, not a pleasant experience, and one that may prompt me to use a different tax program next year. Such a pity.
Date published: 2022-10-04
Rated 5 out of 5 by from Turbo Tax is Amamzing It was very nice! It was very easy and quick. I recommend!
Date published: 2022-10-04
Rated 4 out of 5 by from Overall easy to use Love that the software walks me through every aspect of my taxes and figures out the best deductions for me. So easy! Only wish it was easier to get back to a certain place in my return without having to click through a bunch of screens.
Date published: 2022-10-04
Rated 5 out of 5 by from Easy Easy taxes, horrible to pay, but ain’t the American way.
Date published: 2022-10-04
Rated 5 out of 5 by from I couldn't have done this without them! Friendly people and very knowledgeable. A God send.
Date published: 2022-10-04
All TurboTax® Offerings Reviews - Page 4095