TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 5 out of 5 by from Did my taxes in record time! It was quick and easy, made filing my taxes a snap.
Date published: 2023-04-09
Rated 3 out of 5 by from Where's the automated calculations? At this stage, Turbo Tax should be automatically calculated in related areas based on what is being inputted into the system. When checking over things and being asked to update information, it is hard to figure out if things are correct if there is no synopsis of what is entered, or even a clear explanation. The explanation provided is not cleared. Also, being a customer for many years, at this stage, more information should be saved an automatically updated. Its annoying going over this and retyping basic information every year. Also, TurboTax should really do a better job in highlighting tax breaks.
Date published: 2023-04-09
Rated 1 out of 5 by from tricked into buying internet product Bought the internet product where I wanted the download because I do my daughters and Mom's return. Called Customer service and was told to buy the download product for another $ 100 and then they would refund the internet product. Did not get the refund.
Date published: 2023-04-09
Rated 3 out of 5 by from TurboTax is helpful, with some strange quirks Overall, the ability to easily scan forms on the income side and have them captured was convenient. Unfortunately, TurboTax gave me an error message because of a discrepancy between the state and the zip code for two 1099-DIV payer addresses immediately before filing. There was no way to go back and update the state information, so I had to delete and re-enter both 1099-DIVs. I also received no royalties from certain copyright properties, and TurboTax seemed to think that I had sold them.
Date published: 2023-04-09
Rated 4 out of 5 by from TurboTax 2022 Although it is easy to enter information and complete the forms, TurboTax has missed a couple of mistakes over the last two years, like a double entry, etc. I would think this would be one of the easiest errors for the program to catch.
Date published: 2023-04-09
Rated 2 out of 5 by from TT is lacking The main reason I use TT is to be able to electronically handle capital gains/losses, and donations. 1. Somehow this year 11 pages of form 8949 did not get incorporated in eFile. This is a pain and an expense to mail to IRS certified mail. TT is lacking. 2. Two 1099-R's from Merrill Lynch [ML], one for me and the other for spouse, were fouled up; somehow the names and/or SSN's and/or $ amounts were switched. It took me two hours to figure out how to correct. The numbers from ML were correct. TT is lacking. 3. TT needs to be clear in explaining whether using itemized or standard deduction, AND WHY, and to include Schedule A even if using standard. The customer needs the information. TT is lacking. 4. I seem to always have trouble importing 1099 info from USAA. This year I just entered it manually, and hope it's correct. USAA and/or TT are lacking.
Date published: 2023-04-09
Rated 3 out of 5 by from problems with the efile unfortunately the id verification process gives the govt ample reasons to reject your return. 2 years in a row we have been rejected over stupid stuff that was right in the 1st place.Pin # this year that we just made up this year. now I have to go to the IRS office to rectify 2 years of returns, if I had just mailed them there would be no issue
Date published: 2023-04-09
Rated 5 out of 5 by from Turbo Tax is Awesome! Turbo Tax makes it easy to file your tax returns. The software is very easy to follow.
Date published: 2023-04-09
Rated 5 out of 5 by from TurboTax is fantastic! Easy to use, quick, reliable. I've used them for several years, cheaper than other tax places, secure, and never had an issue.
Date published: 2023-04-09
Rated 1 out of 5 by from Terrible print options - please fix!!!!!! Just a disaster - I am simply trying to print a summary of my taxes - I can see this - but there is absolutely no options just to print this simple summary. I am not talking about the entire tax forms - just the 1 page summary that I can see - but there is absolutely no options to print this. Horrible customer experience - please work on adding a simple print to each and every open window.
Date published: 2023-04-09
All TurboTax® Offerings Reviews - Page 4089
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Did my taxes in record time! It was quick and easy, made filing my taxes a snap.
Date published: 2023-04-09
Rated 3 out of 5 by from Where's the automated calculations? At this stage, Turbo Tax should be automatically calculated in related areas based on what is being inputted into the system. When checking over things and being asked to update information, it is hard to figure out if things are correct if there is no synopsis of what is entered, or even a clear explanation. The explanation provided is not cleared. Also, being a customer for many years, at this stage, more information should be saved an automatically updated. Its annoying going over this and retyping basic information every year. Also, TurboTax should really do a better job in highlighting tax breaks.
Date published: 2023-04-09
Rated 1 out of 5 by from tricked into buying internet product Bought the internet product where I wanted the download because I do my daughters and Mom's return. Called Customer service and was told to buy the download product for another $ 100 and then they would refund the internet product. Did not get the refund.
Date published: 2023-04-09
Rated 3 out of 5 by from TurboTax is helpful, with some strange quirks Overall, the ability to easily scan forms on the income side and have them captured was convenient. Unfortunately, TurboTax gave me an error message because of a discrepancy between the state and the zip code for two 1099-DIV payer addresses immediately before filing. There was no way to go back and update the state information, so I had to delete and re-enter both 1099-DIVs. I also received no royalties from certain copyright properties, and TurboTax seemed to think that I had sold them.
Date published: 2023-04-09
Rated 4 out of 5 by from TurboTax 2022 Although it is easy to enter information and complete the forms, TurboTax has missed a couple of mistakes over the last two years, like a double entry, etc. I would think this would be one of the easiest errors for the program to catch.
Date published: 2023-04-09
Rated 2 out of 5 by from TT is lacking The main reason I use TT is to be able to electronically handle capital gains/losses, and donations. 1. Somehow this year 11 pages of form 8949 did not get incorporated in eFile. This is a pain and an expense to mail to IRS certified mail. TT is lacking. 2. Two 1099-R's from Merrill Lynch [ML], one for me and the other for spouse, were fouled up; somehow the names and/or SSN's and/or $ amounts were switched. It took me two hours to figure out how to correct. The numbers from ML were correct. TT is lacking. 3. TT needs to be clear in explaining whether using itemized or standard deduction, AND WHY, and to include Schedule A even if using standard. The customer needs the information. TT is lacking. 4. I seem to always have trouble importing 1099 info from USAA. This year I just entered it manually, and hope it's correct. USAA and/or TT are lacking.
Date published: 2023-04-09
Rated 3 out of 5 by from problems with the efile unfortunately the id verification process gives the govt ample reasons to reject your return. 2 years in a row we have been rejected over stupid stuff that was right in the 1st place.Pin # this year that we just made up this year. now I have to go to the IRS office to rectify 2 years of returns, if I had just mailed them there would be no issue
Date published: 2023-04-09
Rated 5 out of 5 by from Turbo Tax is Awesome! Turbo Tax makes it easy to file your tax returns. The software is very easy to follow.
Date published: 2023-04-09
Rated 5 out of 5 by from TurboTax is fantastic! Easy to use, quick, reliable. I've used them for several years, cheaper than other tax places, secure, and never had an issue.
Date published: 2023-04-09
Rated 1 out of 5 by from Terrible print options - please fix!!!!!! Just a disaster - I am simply trying to print a summary of my taxes - I can see this - but there is absolutely no options just to print this simple summary. I am not talking about the entire tax forms - just the 1 page summary that I can see - but there is absolutely no options to print this. Horrible customer experience - please work on adding a simple print to each and every open window.
Date published: 2023-04-09
All TurboTax® Offerings Reviews - Page 4089