TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 5 out of 5 by from Fast and reliable! Filed taxes for the last 8 years with turbo tax. Every time been less than two weeks for me to receive my income!
Date published: 2023-04-06
Rated 3 out of 5 by from Could be better for the price I had questions that I couldn't get answered, and not every question it asks you has a help icon or other obvious method of getting clarification or more details. When you have to open a Google window to get the answers, it begs the question what I'm paying $119 for for what is essentially a fancy rule-based calculator. I also find that it relies too much on it's "tax expert" service which is an additional service upcharge. I shouldn't need to pay for answers to basic questions - I'm not asking for advice. The app also tries to sell you on third party services embedded in the $119 tax return workflow, and I found that distracting because I had to take the time to identify it as not part of the tax return and decline it. I feel like I should be getting more for the money, not less.
Date published: 2023-04-06
Rated 5 out of 5 by from The best Tax-program! Amazing experience! Every step is logical, clear to understand, and easy to finish! I am using for the last 10 years, and it is improving with every ear. The support team is great, always ready to help.
Date published: 2023-04-06
Rated 4 out of 5 by from Free, $29, Version Have always used the the deluxe version of TurboTax on a CD. The which came with the state included from Sam's. Not sure I got my maximum return in the free, $29, version. Went back to use the Deluxe version but the state was another fee and the total cost was not clear. $58 to $200. Stayed with the free version but am not confident I got the best return. May try something else next. The product itself was easy to use as always.
Date published: 2023-04-06
Rated 2 out of 5 by from What a Mess I've had the worst time changing things that are incorrect. I was mistakenly put in marketing and couldn't get out of it to file as a reseller. After I'd entered all of my data, I just had to go with it but it's not right. I also did not want MAX but after I had to change my payment method, it was added in and I had to pay for it. It's been a horrid experience and expensive, I'll do something else next year.
Date published: 2023-04-06
Rated 5 out of 5 by from Turbo Tax makes preparing and filing easy!! I love how Turbo tax takes my information and puts it where it is supposed to go. So much easier than trying to figure out what supplemental schedules to use. Great product!!
Date published: 2023-04-06
Rated 5 out of 5 by from Love Turbotax We have been using the product for the last 11 years and we love how easy it is to follow the prompts, get answers when needed.
Date published: 2023-04-06
Rated 5 out of 5 by from TurboTax is great! Logical progression throughout the preparation. Haven't neede to request help.
Date published: 2023-04-06
Rated 5 out of 5 by from Enjoyed Using Turbo Tax I have been using Turbo Tax since retiring and have found it to be thorough and accurate. I will be continuing to use it in future years.
Date published: 2023-04-06
Rated 5 out of 5 by from Best Tax App EVER! I have been using Turbo Tax for 5 years now. They always get me a better refund than a tax person at other companies. It is so quick and easy and beginner friendly. I would highly recommend Turbo Tax over anything.
Date published: 2023-04-06
All TurboTax® Offerings Reviews - Page 4085
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Fast and reliable! Filed taxes for the last 8 years with turbo tax. Every time been less than two weeks for me to receive my income!
Date published: 2023-04-06
Rated 3 out of 5 by from Could be better for the price I had questions that I couldn't get answered, and not every question it asks you has a help icon or other obvious method of getting clarification or more details. When you have to open a Google window to get the answers, it begs the question what I'm paying $119 for for what is essentially a fancy rule-based calculator. I also find that it relies too much on it's "tax expert" service which is an additional service upcharge. I shouldn't need to pay for answers to basic questions - I'm not asking for advice. The app also tries to sell you on third party services embedded in the $119 tax return workflow, and I found that distracting because I had to take the time to identify it as not part of the tax return and decline it. I feel like I should be getting more for the money, not less.
Date published: 2023-04-06
Rated 5 out of 5 by from The best Tax-program! Amazing experience! Every step is logical, clear to understand, and easy to finish! I am using for the last 10 years, and it is improving with every ear. The support team is great, always ready to help.
Date published: 2023-04-06
Rated 4 out of 5 by from Free, $29, Version Have always used the the deluxe version of TurboTax on a CD. The which came with the state included from Sam's. Not sure I got my maximum return in the free, $29, version. Went back to use the Deluxe version but the state was another fee and the total cost was not clear. $58 to $200. Stayed with the free version but am not confident I got the best return. May try something else next. The product itself was easy to use as always.
Date published: 2023-04-06
Rated 2 out of 5 by from What a Mess I've had the worst time changing things that are incorrect. I was mistakenly put in marketing and couldn't get out of it to file as a reseller. After I'd entered all of my data, I just had to go with it but it's not right. I also did not want MAX but after I had to change my payment method, it was added in and I had to pay for it. It's been a horrid experience and expensive, I'll do something else next year.
Date published: 2023-04-06
Rated 5 out of 5 by from Turbo Tax makes preparing and filing easy!! I love how Turbo tax takes my information and puts it where it is supposed to go. So much easier than trying to figure out what supplemental schedules to use. Great product!!
Date published: 2023-04-06
Rated 5 out of 5 by from Love Turbotax We have been using the product for the last 11 years and we love how easy it is to follow the prompts, get answers when needed.
Date published: 2023-04-06
Rated 5 out of 5 by from TurboTax is great! Logical progression throughout the preparation. Haven't neede to request help.
Date published: 2023-04-06
Rated 5 out of 5 by from Enjoyed Using Turbo Tax I have been using Turbo Tax since retiring and have found it to be thorough and accurate. I will be continuing to use it in future years.
Date published: 2023-04-06
Rated 5 out of 5 by from Best Tax App EVER! I have been using Turbo Tax for 5 years now. They always get me a better refund than a tax person at other companies. It is so quick and easy and beginner friendly. I would highly recommend Turbo Tax over anything.
Date published: 2023-04-06
All TurboTax® Offerings Reviews - Page 4085