TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 3 out of 5 by from Problem with previous year I did not save my previous year to this year's computer. I had three major problems and no support for help in locating my last year's Turbo tax prepared tax submission.
Date published: 2022-03-17
Rated 5 out of 5 by from Not Bad I attempted to file with H&R Block, Free Tax USA, and Turbo Tax. I found that Turbo Tax had the most simple format and allowed me to itemize deductions more than either Free Tax USA or H&R Block. My return was rejected through H&R Block and after several telephone calls and waiting on hold for nearly 13 minutes for each call made, and attempting to follow the instructions on line only to have the same window show up and no where else to continue rectifying the error, I decided to go back to Turbo Tax and complete my tax returns. I also had a very professional and pleasing conversation with Ms. Pamela at Customer Service. She was extremely helpful and ran me through everything that I needed to do to complete the tax return. Good Job Pamela!
Date published: 2022-03-17
Rated 5 out of 5 by from Turbo Tax is very good Live contact was very helpful to me so that I would get my taxes right. Excellent service great knowledge of what I needed
Date published: 2022-03-17
Rated 5 out of 5 by from Easy to use Have used TT for years and happy with the easy and outcome.
Date published: 2022-03-17
Rated 3 out of 5 by from Decent product, but very expensive. Yea, Turbo Tax is better than H&R Block, but its way more expensive... I guess I have purchased Turbo Tax the last two years more because of the challenges with H&R Block software getting weird and acting up vs the high cost of Turbo Tax. Come on, $170 for the software download & $55 for each state?? I did buy it from Costco for $139, but that $55 for the state is really expensive. I guess I need to reach out so some tax preparers and see what they charge to fill in the blanks given my P&L is all done on Quickbooks already....It truly takes 15 minutes to do your taxes once your P&L is done.
Date published: 2022-03-17
Rated 5 out of 5 by from great It went great Turbo Tax was so easy to use. I would totally use it again.
Date published: 2022-03-17
Rated 5 out of 5 by from Turbo Tax is Great Turbo Tax is very user friendly. I appreciate the services provided. Great money saver over H&R Block
Date published: 2022-03-17
Rated 4 out of 5 by from after I figured out where to put my SS income I like it, but I called your support number and it still got rejected. I figured out how to get to the cell that the SS amount went in and it is now filed. Also, this is not free some off the wall company has charged my personal bank account 39.90. If I get it back.
Date published: 2022-03-17
Rated 5 out of 5 by from Turbo Tax is AWESOME Love to use TurboTax it’s easy fast and convenient.
Date published: 2022-03-17
Rated 5 out of 5 by from simple and easy This product has always been a great way to get things done myself.
Date published: 2022-03-17
All TurboTax® Offerings Reviews - Page 4073
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Problem with previous year I did not save my previous year to this year's computer. I had three major problems and no support for help in locating my last year's Turbo tax prepared tax submission.
Date published: 2022-03-17
Rated 5 out of 5 by from Not Bad I attempted to file with H&R Block, Free Tax USA, and Turbo Tax. I found that Turbo Tax had the most simple format and allowed me to itemize deductions more than either Free Tax USA or H&R Block. My return was rejected through H&R Block and after several telephone calls and waiting on hold for nearly 13 minutes for each call made, and attempting to follow the instructions on line only to have the same window show up and no where else to continue rectifying the error, I decided to go back to Turbo Tax and complete my tax returns. I also had a very professional and pleasing conversation with Ms. Pamela at Customer Service. She was extremely helpful and ran me through everything that I needed to do to complete the tax return. Good Job Pamela!
Date published: 2022-03-17
Rated 5 out of 5 by from Turbo Tax is very good Live contact was very helpful to me so that I would get my taxes right. Excellent service great knowledge of what I needed
Date published: 2022-03-17
Rated 5 out of 5 by from Easy to use Have used TT for years and happy with the easy and outcome.
Date published: 2022-03-17
Rated 3 out of 5 by from Decent product, but very expensive. Yea, Turbo Tax is better than H&R Block, but its way more expensive... I guess I have purchased Turbo Tax the last two years more because of the challenges with H&R Block software getting weird and acting up vs the high cost of Turbo Tax. Come on, $170 for the software download & $55 for each state?? I did buy it from Costco for $139, but that $55 for the state is really expensive. I guess I need to reach out so some tax preparers and see what they charge to fill in the blanks given my P&L is all done on Quickbooks already....It truly takes 15 minutes to do your taxes once your P&L is done.
Date published: 2022-03-17
Rated 5 out of 5 by from great It went great Turbo Tax was so easy to use. I would totally use it again.
Date published: 2022-03-17
Rated 5 out of 5 by from Turbo Tax is Great Turbo Tax is very user friendly. I appreciate the services provided. Great money saver over H&R Block
Date published: 2022-03-17
Rated 4 out of 5 by from after I figured out where to put my SS income I like it, but I called your support number and it still got rejected. I figured out how to get to the cell that the SS amount went in and it is now filed. Also, this is not free some off the wall company has charged my personal bank account 39.90. If I get it back.
Date published: 2022-03-17
Rated 5 out of 5 by from Turbo Tax is AWESOME Love to use TurboTax it’s easy fast and convenient.
Date published: 2022-03-17
Rated 5 out of 5 by from simple and easy This product has always been a great way to get things done myself.
Date published: 2022-03-17
All TurboTax® Offerings Reviews - Page 4073