TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Thank You Turbo Tax I really enjoy using turbo tax, it is very user friendly. Your tax experts are very helpful and friendly. Today I got to work with Raquel she was very knowledgeable and friendly. Thank you Raquel, by the way my favorite food is chocolate ice cream.
Date published: 2023-04-07
Rated 3 out of 5 by from thumbs up my experience using turbo tax was ok. It was fast and pretty simple to use.
Date published: 2023-04-07
Rated 5 out of 5 by from Good Software I have used turbo tax for years. Our taxes are fairly simple and it does the job for us.
Date published: 2023-04-07
Rated 5 out of 5 by from good Turbo tax is very easy to use and navigate. Will use again.
Date published: 2023-04-07
Rated 5 out of 5 by from Turbotax is awesome! very easy to understand and use. explanation is clear. I love it.
Date published: 2023-04-07
Rated 2 out of 5 by from Convenient, but expensive Previous years turbo tax was free, but when I started using Stocks it wasn't. I couldn't complete my tax return unless I paid over $200.
Date published: 2023-04-07
Rated 4 out of 5 by from NO DISCOUNTS FOR PREVIOUS CUSTOMERS 1 - There is no discounts for previous customers. Brand loyalty is not should be an important. 2 - The software changed from last year. Very difficult to maneuver around and took 3 times the amount of time to fill out. The help questions were not always right or helpful. Last year, the documents were helpful. Not sure what was changed but it was not good.
Date published: 2023-04-07
Rated 1 out of 5 by from Wasted 10 Hours & Won't Use TurboTax Again Product mostly worked well up until I got to the e-filing part. I finished my return in less than an hour and then I went to e-file and pay with my tax return. I got a Trouble Transmission status a dozen times over 3 days on three separate devices (Mac, Windows, iPhone) and on two separate networks. Calling support for 2 hours was no help. Eventually, I figured out that I had to pay with my credit card. I give no credit to your products or services for helping me figure that out. I'm disappointed that your software is flat-out broken and the only way I could submit was by paying with my credit card. What could have been a great product experience turned into a nightmare for me. Also, if the error logs for the user could have been better. I could have figured the issue much sooner without having to contact support and waste their time. Pretty pitiful to be a billion dollar company and miss the target like this.
Date published: 2023-04-07
Rated 5 out of 5 by from Turbo Tax is great They make it easy on you and have people standing by if you need help. I have been using Turbo Tax for years and will keep using them.
Date published: 2023-04-07
Rated 1 out of 5 by from Turbotax sucks Terrible and expensive with hidden fees. I will not be using this again
Date published: 2023-04-07
All TurboTax® Offerings Reviews - Page 4071
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Thank You Turbo Tax I really enjoy using turbo tax, it is very user friendly. Your tax experts are very helpful and friendly. Today I got to work with Raquel she was very knowledgeable and friendly. Thank you Raquel, by the way my favorite food is chocolate ice cream.
Date published: 2023-04-07
Rated 3 out of 5 by from thumbs up my experience using turbo tax was ok. It was fast and pretty simple to use.
Date published: 2023-04-07
Rated 5 out of 5 by from Good Software I have used turbo tax for years. Our taxes are fairly simple and it does the job for us.
Date published: 2023-04-07
Rated 5 out of 5 by from good Turbo tax is very easy to use and navigate. Will use again.
Date published: 2023-04-07
Rated 5 out of 5 by from Turbotax is awesome! very easy to understand and use. explanation is clear. I love it.
Date published: 2023-04-07
Rated 2 out of 5 by from Convenient, but expensive Previous years turbo tax was free, but when I started using Stocks it wasn't. I couldn't complete my tax return unless I paid over $200.
Date published: 2023-04-07
Rated 4 out of 5 by from NO DISCOUNTS FOR PREVIOUS CUSTOMERS 1 - There is no discounts for previous customers. Brand loyalty is not should be an important. 2 - The software changed from last year. Very difficult to maneuver around and took 3 times the amount of time to fill out. The help questions were not always right or helpful. Last year, the documents were helpful. Not sure what was changed but it was not good.
Date published: 2023-04-07
Rated 1 out of 5 by from Wasted 10 Hours & Won't Use TurboTax Again Product mostly worked well up until I got to the e-filing part. I finished my return in less than an hour and then I went to e-file and pay with my tax return. I got a Trouble Transmission status a dozen times over 3 days on three separate devices (Mac, Windows, iPhone) and on two separate networks. Calling support for 2 hours was no help. Eventually, I figured out that I had to pay with my credit card. I give no credit to your products or services for helping me figure that out. I'm disappointed that your software is flat-out broken and the only way I could submit was by paying with my credit card. What could have been a great product experience turned into a nightmare for me. Also, if the error logs for the user could have been better. I could have figured the issue much sooner without having to contact support and waste their time. Pretty pitiful to be a billion dollar company and miss the target like this.
Date published: 2023-04-07
Rated 5 out of 5 by from Turbo Tax is great They make it easy on you and have people standing by if you need help. I have been using Turbo Tax for years and will keep using them.
Date published: 2023-04-07
Rated 1 out of 5 by from Turbotax sucks Terrible and expensive with hidden fees. I will not be using this again
Date published: 2023-04-07
All TurboTax® Offerings Reviews - Page 4071