TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281648 reviews)
Star ratings are from 2021
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Rated 2 out of 5 by from Turbo Tax should be renamed No Live Help Tax The product does what it says in that it is a straight forward fairly easy way to do your taxes. HOWEVER its help center offers little help. Both my returns were rejected and I was only once able to talk to a live specialist (3 tries) who proceeded to hang up on me. I received absolutely NO help personally or on line. Have used it for several years. Probably won't use it again.
Date published: 2021-04-09
Rated 5 out of 5 by from Easy to use Been using it for years...will continue this application for taxes
Date published: 2021-04-09
Rated 3 out of 5 by from turbo tax 2020 I have used TT for years and find it is efficient however I am finding it is becoming less user friendly and I would have greatly appreciated being notified (as a registered user) when forms were updated for the 2021 CARES act changes. I tried to adjust my state taxes by overriding the program and adding to Schedule M and I couldn't do it. So I waited for the update but I had to Google search daily to find out when the updates occured. You have my email and send me lots of promotional info so I don't think it would have been too difficult to update me whenever the 2021 updates occured. Over all it is easier to use a tax program but I find it difficult to get help (scrolling through pages and pages of on line forums) if I have exceptions or to find and correct errors if I accidently hit the wrong answer to a question in the step-by-step.
Date published: 2021-04-09
Rated 5 out of 5 by from TURBO TAX IS AMAZING AND VERY EASY TO NAVIGATE SO MUCH BETTER THAN H & R BLOCK ONLINE. I WILL USE TURBO TAX FROM NOW ON!
Date published: 2021-04-09
Rated 5 out of 5 by from Great to go with Turbo Tax I have used turbo tax for several years and will continue todo so. it meets my needs uses the information from prior years and the instructions are straightforward,
Date published: 2021-04-09
Rated 3 out of 5 by from TurboTax Review It is called "Turbo-Tax Free Edition" although I still had to pay to upgrade to be able to file.
Date published: 2021-04-09
Rated 5 out of 5 by from Getting better every year Been using for many years. Makes filing much easier.
Date published: 2021-04-09
Rated 5 out of 5 by from Always Right on Point Turbotax has helped me for years, and I appreciate it!!!
Date published: 2021-04-09
Rated 5 out of 5 by from Valex Valex was a huge help and navigating my first state tax return and including my missing stimulus was a breeze with him, thank y'all!!
Date published: 2021-04-09
Rated 5 out of 5 by from TurboTax is easy to use! Easy to use for simply returns and answered all my questions
Date published: 2021-04-09
All TurboTax® Offerings Reviews - Page 4065
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Turbo Tax should be renamed No Live Help Tax The product does what it says in that it is a straight forward fairly easy way to do your taxes. HOWEVER its help center offers little help. Both my returns were rejected and I was only once able to talk to a live specialist (3 tries) who proceeded to hang up on me. I received absolutely NO help personally or on line. Have used it for several years. Probably won't use it again.
Date published: 2021-04-09
Rated 5 out of 5 by from Easy to use Been using it for years...will continue this application for taxes
Date published: 2021-04-09
Rated 3 out of 5 by from turbo tax 2020 I have used TT for years and find it is efficient however I am finding it is becoming less user friendly and I would have greatly appreciated being notified (as a registered user) when forms were updated for the 2021 CARES act changes. I tried to adjust my state taxes by overriding the program and adding to Schedule M and I couldn't do it. So I waited for the update but I had to Google search daily to find out when the updates occured. You have my email and send me lots of promotional info so I don't think it would have been too difficult to update me whenever the 2021 updates occured. Over all it is easier to use a tax program but I find it difficult to get help (scrolling through pages and pages of on line forums) if I have exceptions or to find and correct errors if I accidently hit the wrong answer to a question in the step-by-step.
Date published: 2021-04-09
Rated 5 out of 5 by from TURBO TAX IS AMAZING AND VERY EASY TO NAVIGATE SO MUCH BETTER THAN H & R BLOCK ONLINE. I WILL USE TURBO TAX FROM NOW ON!
Date published: 2021-04-09
Rated 5 out of 5 by from Great to go with Turbo Tax I have used turbo tax for several years and will continue todo so. it meets my needs uses the information from prior years and the instructions are straightforward,
Date published: 2021-04-09
Rated 3 out of 5 by from TurboTax Review It is called "Turbo-Tax Free Edition" although I still had to pay to upgrade to be able to file.
Date published: 2021-04-09
Rated 5 out of 5 by from Getting better every year Been using for many years. Makes filing much easier.
Date published: 2021-04-09
Rated 5 out of 5 by from Always Right on Point Turbotax has helped me for years, and I appreciate it!!!
Date published: 2021-04-09
Rated 5 out of 5 by from Valex Valex was a huge help and navigating my first state tax return and including my missing stimulus was a breeze with him, thank y'all!!
Date published: 2021-04-09
Rated 5 out of 5 by from TurboTax is easy to use! Easy to use for simply returns and answered all my questions
Date published: 2021-04-09
All TurboTax® Offerings Reviews - Page 4065