TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 2 out of 5 by from Turbo Tax has MAJOR problems Turbotax didn't recognize the 14-character number on one of my W-2s. I double checked with my employer/HR AND triple checked with my coworkers who also filed their taxes through Turbotax. They said they were able to resolve their problems by uploading their W-2 and so I didn't the same. Turbotax couldn't seem to fix the same issue they had for me when I tried to file. This system also replaced my employer's information with a previous employer's information that I didn't work for this year, nor had the W-2 for. MADE ABSOLUTELY NO SENSE! I called Tubotax specialists who hung up on me twice while I was on hold and then finally the last specialist said that the 14-character number was wrong, when it was not. They didn't help me resolve my problem and I'm super disappointed. I'm also still very confused about how to file by mail. This system has problems and it seems like the specialists don't know how to help people. Figure it out!
Date published: 2021-03-05
Rated 4 out of 5 by from Turbo Tax is fairly good BUT Turbo Tax is usually flawless but some time I get into data entry loops. For example ... I just retired October 2020 from the Federal Government and I received my pension with the 1099-R form. On the 1099-R form line 1 had the gross amount but line 2a. had Unknow for the taxable amount. I check data not provided for line 2a. Later the software asked about the annuity values and calculated the correct amount based on pub 721 which I verified. Later the software wasn't happy that I checked data not provided so I unchecked the box and entered the amount already entered on the taxable amount on 1040 5b. I don't know how many US Government retires use Turbo Tax, but could Intuit clean this step up? I know I would have been stuck if I didn't already know about IRS Pub 721. Thanks.
Date published: 2021-03-05
Rated 5 out of 5 by from super easy so simple got my taxes done in no time! and its free
Date published: 2021-03-05
Rated 5 out of 5 by from Turbo tax is easy to use I have used Turbo tax for almost 10 years now, and I trust what it does. This year with Covid and changes in tax code, I relied on it more.
Date published: 2021-03-05
Rated 5 out of 5 by from Easy to use Great experience - knowledgeable, friendly help available when needed
Date published: 2021-03-05
Rated 4 out of 5 by from Easy program...one flaw It's an incredibly easy process. I've been using turbo tax for a decade, however, it's always incredibly difficult to NOT file your state taxes through the site. I didn't see an option to remove State from my cart and was pressed for time and decided to just pay the $50. That didn't break me, but for some...that's a big price to pay for an easy paper doc that I can pick-up at the library and file. It comes of as if its designed that way, which leaves a bad final feeling. Otherwise, super easy.
Date published: 2021-03-05
Rated 5 out of 5 by from Easy fast easy and fast all questions answered clearly eassy and fast
Date published: 2021-03-05
Rated 5 out of 5 by from TAXES COMPLETE EASY, QUICK VERY HELPFUL USE EVERY YEAR FOR OVER 8 YEARS
Date published: 2021-03-05
Rated 1 out of 5 by from TurboTax2020 TurboTax is no longer user friendly.No longer gives you links to forms and no longer has a calculator icon imbeded.
Date published: 2021-03-05
Rated 4 out of 5 by from Turbotax is great! I've had such a great experience using turbotax they make me feel confident and secure using their site
Date published: 2021-03-05
All TurboTax® Offerings Reviews - Page 4063
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from Turbo Tax has MAJOR problems Turbotax didn't recognize the 14-character number on one of my W-2s. I double checked with my employer/HR AND triple checked with my coworkers who also filed their taxes through Turbotax. They said they were able to resolve their problems by uploading their W-2 and so I didn't the same. Turbotax couldn't seem to fix the same issue they had for me when I tried to file. This system also replaced my employer's information with a previous employer's information that I didn't work for this year, nor had the W-2 for. MADE ABSOLUTELY NO SENSE! I called Tubotax specialists who hung up on me twice while I was on hold and then finally the last specialist said that the 14-character number was wrong, when it was not. They didn't help me resolve my problem and I'm super disappointed. I'm also still very confused about how to file by mail. This system has problems and it seems like the specialists don't know how to help people. Figure it out!
Date published: 2021-03-05
Rated 4 out of 5 by from Turbo Tax is fairly good BUT Turbo Tax is usually flawless but some time I get into data entry loops. For example ... I just retired October 2020 from the Federal Government and I received my pension with the 1099-R form. On the 1099-R form line 1 had the gross amount but line 2a. had Unknow for the taxable amount. I check data not provided for line 2a. Later the software asked about the annuity values and calculated the correct amount based on pub 721 which I verified. Later the software wasn't happy that I checked data not provided so I unchecked the box and entered the amount already entered on the taxable amount on 1040 5b. I don't know how many US Government retires use Turbo Tax, but could Intuit clean this step up? I know I would have been stuck if I didn't already know about IRS Pub 721. Thanks.
Date published: 2021-03-05
Rated 5 out of 5 by from super easy so simple got my taxes done in no time! and its free
Date published: 2021-03-05
Rated 5 out of 5 by from Turbo tax is easy to use I have used Turbo tax for almost 10 years now, and I trust what it does. This year with Covid and changes in tax code, I relied on it more.
Date published: 2021-03-05
Rated 5 out of 5 by from Easy to use Great experience - knowledgeable, friendly help available when needed
Date published: 2021-03-05
Rated 4 out of 5 by from Easy program...one flaw It's an incredibly easy process. I've been using turbo tax for a decade, however, it's always incredibly difficult to NOT file your state taxes through the site. I didn't see an option to remove State from my cart and was pressed for time and decided to just pay the $50. That didn't break me, but for some...that's a big price to pay for an easy paper doc that I can pick-up at the library and file. It comes of as if its designed that way, which leaves a bad final feeling. Otherwise, super easy.
Date published: 2021-03-05
Rated 5 out of 5 by from Easy fast easy and fast all questions answered clearly eassy and fast
Date published: 2021-03-05
Rated 5 out of 5 by from TAXES COMPLETE EASY, QUICK VERY HELPFUL USE EVERY YEAR FOR OVER 8 YEARS
Date published: 2021-03-05
Rated 1 out of 5 by from TurboTax2020 TurboTax is no longer user friendly.No longer gives you links to forms and no longer has a calculator icon imbeded.
Date published: 2021-03-05
Rated 4 out of 5 by from Turbotax is great! I've had such a great experience using turbotax they make me feel confident and secure using their site
Date published: 2021-03-05
All TurboTax® Offerings Reviews - Page 4063