TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

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Rated 1 out of 5 by from Terrible finalization process Hi had to refile my taxes about 7 times. It never accepted my printed versions and then decided to accept e-file 3-4 weeks after taxes were due. I tried contacting help desk (via chat and phone) multiple times over the refile and no one was able to help me.
Date published: 2021-06-08
Rated 5 out of 5 by from Quick and Painless The way they designed this product is excellent. Everything is explained without extra garbage. Thank You.
Date published: 2021-06-08
Rated 5 out of 5 by from Great tool! This is a great tool I've used it for years and so far I don't see another product that will do better.
Date published: 2021-06-08
Rated 4 out of 5 by from Turbo Tax is very good This was my first time using the software and it was very interesting for me,I learned a lot more,very glad I tried it.
Date published: 2021-06-08
Rated 3 out of 5 by from TurboTax Needs Tweaks Government stationed me in Japan two years ago. eFiled my taxes successfully last year. This year TurboTax did not recognize my log in data. Recognized my email from prior U.S. residence but not the password. Tried password recovery but TurboTax software wanted to send verification code to my prior U.S. phone number and email, not my current ones. Tried numerous ways without avail. Spoke to agent who gave me a recovery page but same story. I need a solution fast. Secondly, when trying to eFile there is a page requesting state ID information. My wife has no driver's license and state ID expired after we moved to Japan. TurboTax put us in endless loop when we tried to continue past page after entering her data, first with past ID number and tried indicating she had no ID (because expired). Both continuously recycled. Contacted three agents. They couldn't help but put me on hold to research solution. Was on hold so the line went dead. This is a seriously frustrating software problem. However, I remain optimistic TurboTax will resolve the issues and immediately contact me with real solutions.
Date published: 2021-06-08
Rated 3 out of 5 by from basic hoiden charges could see what was being charged until they take your card info and charge you
Date published: 2021-06-08
Rated 5 out of 5 by from Very user friendly Very helpful, easy to use. Thank you Turbo Tax for making it easy to do a refund.
Date published: 2021-06-08
Rated 5 out of 5 by from Turbox tax is awesome It was fast and easy and informative and life changing.
Date published: 2021-06-08
Rated 5 out of 5 by from Great job It was an overall great experience. I really appreciate the tax help.
Date published: 2021-06-08
Rated 4 out of 5 by from Turbo Tax 2020 was Good. It was a bit more complicated so I filed late past the May 2021 filing date due to multiple paper work missing, but finally after all my missing paper work was found, Turbo Tax 2020 CD worked good for me. My first tax efile got rejected so I had to fix that and sent a second efile and now awaiting for my first acceptance or 2nd rejection. wish me luck.
Date published: 2021-06-08
All TurboTax® Offerings Reviews - Page 406
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Terrible finalization process Hi had to refile my taxes about 7 times. It never accepted my printed versions and then decided to accept e-file 3-4 weeks after taxes were due. I tried contacting help desk (via chat and phone) multiple times over the refile and no one was able to help me.
Date published: 2021-06-08
Rated 5 out of 5 by from Quick and Painless The way they designed this product is excellent. Everything is explained without extra garbage. Thank You.
Date published: 2021-06-08
Rated 5 out of 5 by from Great tool! This is a great tool I've used it for years and so far I don't see another product that will do better.
Date published: 2021-06-08
Rated 4 out of 5 by from Turbo Tax is very good This was my first time using the software and it was very interesting for me,I learned a lot more,very glad I tried it.
Date published: 2021-06-08
Rated 3 out of 5 by from TurboTax Needs Tweaks Government stationed me in Japan two years ago. eFiled my taxes successfully last year. This year TurboTax did not recognize my log in data. Recognized my email from prior U.S. residence but not the password. Tried password recovery but TurboTax software wanted to send verification code to my prior U.S. phone number and email, not my current ones. Tried numerous ways without avail. Spoke to agent who gave me a recovery page but same story. I need a solution fast. Secondly, when trying to eFile there is a page requesting state ID information. My wife has no driver's license and state ID expired after we moved to Japan. TurboTax put us in endless loop when we tried to continue past page after entering her data, first with past ID number and tried indicating she had no ID (because expired). Both continuously recycled. Contacted three agents. They couldn't help but put me on hold to research solution. Was on hold so the line went dead. This is a seriously frustrating software problem. However, I remain optimistic TurboTax will resolve the issues and immediately contact me with real solutions.
Date published: 2021-06-08
Rated 3 out of 5 by from basic hoiden charges could see what was being charged until they take your card info and charge you
Date published: 2021-06-08
Rated 5 out of 5 by from Very user friendly Very helpful, easy to use. Thank you Turbo Tax for making it easy to do a refund.
Date published: 2021-06-08
Rated 5 out of 5 by from Turbox tax is awesome It was fast and easy and informative and life changing.
Date published: 2021-06-08
Rated 5 out of 5 by from Great job It was an overall great experience. I really appreciate the tax help.
Date published: 2021-06-08
Rated 4 out of 5 by from Turbo Tax 2020 was Good. It was a bit more complicated so I filed late past the May 2021 filing date due to multiple paper work missing, but finally after all my missing paper work was found, Turbo Tax 2020 CD worked good for me. My first tax efile got rejected so I had to fix that and sent a second efile and now awaiting for my first acceptance or 2nd rejection. wish me luck.
Date published: 2021-06-08
All TurboTax® Offerings Reviews - Page 406