TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 2 out of 5 by from Way too expensive for standard filing Easy to use, but cost is stupid high. Going with something else next year.
Date published: 2023-04-19
Rated 1 out of 5 by from Booo you lobby the government to ensure business What am I paying for? This interface is rough. Customer service on the phone was not helpful. The IRS knows what I owe, they should just send a bill. I clicked through a bunch of things just to see that turbotax made a mistake that should have been easy but took me 2 hours to figure out. On the phone, the rep said sorry can't help you at all.
Date published: 2023-04-19
Rated 5 out of 5 by from Easy To Use It tells me in plain English, keeps all my previous data from 2013. Pleased with the experience
Date published: 2023-04-19
Rated 3 out of 5 by from prices going up I have a love-hate relationship. For someone who has been doing TurboTax for 7 years I wish there were better deals other than that awesome easy program to help w taxes.
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax is far superior to a tax prep service Turbo Tax step-by-step is a great product especially when complemented by Turbo Tax live specialists that know the product as well as the US tax maze.
Date published: 2023-04-19
Rated 5 out of 5 by from Every year gets easier to File using Turbotax Had a problem removing information I had entered by accident and was able to get live help with share-screen assistance. It was a very efficient way to find the error and delete the information that kept holding up the completion of the filing portion at the end.
Date published: 2023-04-19
Rated 5 out of 5 by from EASY AND QUICK Love turbotax; it is easy and quick! Very friendly user.
Date published: 2023-04-19
Rated 2 out of 5 by from It sounds like it's free but it's not It says recommend you buy the higher package, and when you say you don't want too, it says you need to in order to continue. I can barely use the functions available so I think there are other services that are better.
Date published: 2023-04-19
Rated 5 out of 5 by from Quick, Easy, & Informative Overall the process was straight forward and easy to follow. Great information on 95% of tax related information, questions, considerations when filling information in, ect. Lot's of great information integrated into gui that explains what portions of tax documents are saying in more clear wording as well as where to get additional information from external sources. Wonderful features for tax return calculation projections & guarantee provided.
Date published: 2023-04-19
Rated 5 out of 5 by from Could Not Have Done It Without TT Due a number of new tax scenarios, this was an exceptionally challenging year to tackle taxes alone. The system led me through the process smoothly despite dealing with new and unusual filing issues, including multiple states, for 2022. I felt like there was a coach at my side along the way.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 406
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Way too expensive for standard filing Easy to use, but cost is stupid high. Going with something else next year.
Date published: 2023-04-19
Rated 1 out of 5 by from Booo you lobby the government to ensure business What am I paying for? This interface is rough. Customer service on the phone was not helpful. The IRS knows what I owe, they should just send a bill. I clicked through a bunch of things just to see that turbotax made a mistake that should have been easy but took me 2 hours to figure out. On the phone, the rep said sorry can't help you at all.
Date published: 2023-04-19
Rated 5 out of 5 by from Easy To Use It tells me in plain English, keeps all my previous data from 2013. Pleased with the experience
Date published: 2023-04-19
Rated 3 out of 5 by from prices going up I have a love-hate relationship. For someone who has been doing TurboTax for 7 years I wish there were better deals other than that awesome easy program to help w taxes.
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax is far superior to a tax prep service Turbo Tax step-by-step is a great product especially when complemented by Turbo Tax live specialists that know the product as well as the US tax maze.
Date published: 2023-04-19
Rated 5 out of 5 by from Every year gets easier to File using Turbotax Had a problem removing information I had entered by accident and was able to get live help with share-screen assistance. It was a very efficient way to find the error and delete the information that kept holding up the completion of the filing portion at the end.
Date published: 2023-04-19
Rated 5 out of 5 by from EASY AND QUICK Love turbotax; it is easy and quick! Very friendly user.
Date published: 2023-04-19
Rated 2 out of 5 by from It sounds like it's free but it's not It says recommend you buy the higher package, and when you say you don't want too, it says you need to in order to continue. I can barely use the functions available so I think there are other services that are better.
Date published: 2023-04-19
Rated 5 out of 5 by from Quick, Easy, & Informative Overall the process was straight forward and easy to follow. Great information on 95% of tax related information, questions, considerations when filling information in, ect. Lot's of great information integrated into gui that explains what portions of tax documents are saying in more clear wording as well as where to get additional information from external sources. Wonderful features for tax return calculation projections & guarantee provided.
Date published: 2023-04-19
Rated 5 out of 5 by from Could Not Have Done It Without TT Due a number of new tax scenarios, this was an exceptionally challenging year to tackle taxes alone. The system led me through the process smoothly despite dealing with new and unusual filing issues, including multiple states, for 2022. I felt like there was a coach at my side along the way.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 406