TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281639 reviews)
Star ratings are from 2021
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Rated 3 out of 5 by from so many problems this year I spoke with four people regarding the difficulties I was having entering a simple rental house sale. No one could really fix it although they tried their best to suggest things. It has been a huge chunk of time trying to get the forms to work right, hours and hours.
Date published: 2021-04-09
Rated 4 out of 5 by from Turbo Tax 2020 - Not as slick as in the past Turbo Tax enables me to file my own return rather than using an outside person / accountant. This is the seventh year I have used Turbo Tax so it has definitely worked but ran into two glitches this year: 1) When doing the e-filing you have to enter the AGI from the prior year as an identifier. I input the AGI from the prior year return for both my wife and me (used the same figure for each of us) but the returns got rejected by the IRS and out state. Based on a discussion with an IRS agent on another matter, they recommended putting in the AGI figure for only one person and "0" for the second person. When I adjusted the AGI figures and refiled it was accepted. I would have thought Turbo Tax would have had better instructions on this to make it right the first time; 2) I buy a CD disk with the Turbo Tax program which per their web-site enables me to use one copy of the software to file multiple returns (i.e. my own plus do returns for both of my two kids). However, while they advertise that you get one free state e-file, in order to transmit the returns I had to pay a $25 fee to Turbo Tax for each one of the returns (i.e. didn't get one free state filing). Again, I would have thought Turbo Tax would be on top of this.
Date published: 2021-04-09
Rated 1 out of 5 by from Works fins until you try to e-file the state Works fins until you try to e-file the state return, then it scress up and forces me to spent 2hrs wasting my time with customer service. I'm switching to a different tax prep softwre next year!
Date published: 2021-04-09
Rated 5 out of 5 by from turbo tax is easy not as easy this year more questions to answer, some were not very clear
Date published: 2021-04-09
Rated 5 out of 5 by from Makes the complicated easier Good a guiding easily through all the Federal and NJ State return. Helps to be able to download much of the information. Also since I used it in the past shows what last year's number were for a quick check as you go along
Date published: 2021-04-09
Rated 3 out of 5 by from gets the job done, but getting very pricy. Almost as much as going to an expert. Gets the job done if you are in a hurry
Date published: 2021-04-09
Rated 5 out of 5 by from turbo tax was great great and easy to do i filed my taxes sitting on my recliner and it was so simple to do it was nice that all i had to do was just answer some ? and turbo tax did everything else
Date published: 2021-04-09
Rated 4 out of 5 by from TurboTax is awesome Easy to work with and the site helps to provide information in areas that are confusing
Date published: 2021-04-09
Rated 5 out of 5 by from wonderful as always I have used this for five years and never disappointed. You truly get the best results, even though my returns are fairly simple.
Date published: 2021-04-09
Rated 2 out of 5 by from wasn't happy the forceful upgrades I have been using Turbo Tax for many years and the forceful upgrades for services the are not needed have become exhausting. I am also amused by the helpful tips for a GREAT review popping up right now. Used to be a much better product
Date published: 2021-04-09
All TurboTax® Offerings Reviews - Page 4047
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from so many problems this year I spoke with four people regarding the difficulties I was having entering a simple rental house sale. No one could really fix it although they tried their best to suggest things. It has been a huge chunk of time trying to get the forms to work right, hours and hours.
Date published: 2021-04-09
Rated 4 out of 5 by from Turbo Tax 2020 - Not as slick as in the past Turbo Tax enables me to file my own return rather than using an outside person / accountant. This is the seventh year I have used Turbo Tax so it has definitely worked but ran into two glitches this year: 1) When doing the e-filing you have to enter the AGI from the prior year as an identifier. I input the AGI from the prior year return for both my wife and me (used the same figure for each of us) but the returns got rejected by the IRS and out state. Based on a discussion with an IRS agent on another matter, they recommended putting in the AGI figure for only one person and "0" for the second person. When I adjusted the AGI figures and refiled it was accepted. I would have thought Turbo Tax would have had better instructions on this to make it right the first time; 2) I buy a CD disk with the Turbo Tax program which per their web-site enables me to use one copy of the software to file multiple returns (i.e. my own plus do returns for both of my two kids). However, while they advertise that you get one free state e-file, in order to transmit the returns I had to pay a $25 fee to Turbo Tax for each one of the returns (i.e. didn't get one free state filing). Again, I would have thought Turbo Tax would be on top of this.
Date published: 2021-04-09
Rated 1 out of 5 by from Works fins until you try to e-file the state Works fins until you try to e-file the state return, then it scress up and forces me to spent 2hrs wasting my time with customer service. I'm switching to a different tax prep softwre next year!
Date published: 2021-04-09
Rated 5 out of 5 by from turbo tax is easy not as easy this year more questions to answer, some were not very clear
Date published: 2021-04-09
Rated 5 out of 5 by from Makes the complicated easier Good a guiding easily through all the Federal and NJ State return. Helps to be able to download much of the information. Also since I used it in the past shows what last year's number were for a quick check as you go along
Date published: 2021-04-09
Rated 3 out of 5 by from gets the job done, but getting very pricy. Almost as much as going to an expert. Gets the job done if you are in a hurry
Date published: 2021-04-09
Rated 5 out of 5 by from turbo tax was great great and easy to do i filed my taxes sitting on my recliner and it was so simple to do it was nice that all i had to do was just answer some ? and turbo tax did everything else
Date published: 2021-04-09
Rated 4 out of 5 by from TurboTax is awesome Easy to work with and the site helps to provide information in areas that are confusing
Date published: 2021-04-09
Rated 5 out of 5 by from wonderful as always I have used this for five years and never disappointed. You truly get the best results, even though my returns are fairly simple.
Date published: 2021-04-09
Rated 2 out of 5 by from wasn't happy the forceful upgrades I have been using Turbo Tax for many years and the forceful upgrades for services the are not needed have become exhausting. I am also amused by the helpful tips for a GREAT review popping up right now. Used to be a much better product
Date published: 2021-04-09
All TurboTax® Offerings Reviews - Page 4047