TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281608 reviews)
Star ratings are from 2021
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Rated 2 out of 5 by from TurboTax Could be Better I have used Turbo Tax for years. This year was horrible. the system kept trying to upgrade after I declined. Somehow I ended up on Turbo Tax Deluxe with was completely unnecessary for me. I searched to find a way to downgrade back to free and the option wasn't there. I ended up having to clear all my data to start over which was a waste of the times I had used the first round. It seems the system is just trying to get customers to pay for unless services. There should be a downgrade option.
Date published: 2021-04-09
Rated 5 out of 5 by from Fast and Simple I just put the info from two boxes of my W-2 and I'm practically done. Turbo Tax does all the work for me and it is super easy to navigate through tax breaks.
Date published: 2021-04-09
Rated 5 out of 5 by from TurboTax is awesome This is a great product. Easy to use. I highly recommend TurboTax
Date published: 2021-04-09
Rated 5 out of 5 by from Love Turbo Tax Easy to file tax return. Would recommend using Turbo Tax to friends.
Date published: 2021-04-09
Rated 4 out of 5 by from TurboTax is easy The product is easy to work with and filing is easy.
Date published: 2021-04-09
Rated 4 out of 5 by from Turbo Tax I think Turbo Tax is a Great Tax Software to use. Very easy to use in my opinion. Over the years it just got simpler and much easier to use and to maneuver. The hyper links, I found to be extremely useful. The hyper links give explanation and clarity. Every time, if I had to call a Representative from Turbo Tax, I got excellent service, SUPER.
Date published: 2021-04-09
Rated 5 out of 5 by from Reliable and accurate Very heldpful during self tax preparation , novice tax preparer
Date published: 2021-04-09
Rated 5 out of 5 by from Just Like the Commercials say so easy so quick. never believed the commercials till now
Date published: 2021-04-09
Rated 4 out of 5 by from VERY detailed...but watch for added charges ! Very user friendly. Made a mistake ? ... easy to go back & fix... Toward the end of filling out... they WILL try to slip in for extra protection & goodies you MAY NOT NEED ! Ensure you want & indeed NEED the extra upgrades before easily clicking OK... ALL taxes ARE unique...you may or may not NEED such extra upgrades... your call !
Date published: 2021-04-09
Rated 5 out of 5 by from Turbo Tax made it so easy! Thank you so much for your help, I'm so glad we were reassured on each step we needed!
Date published: 2021-04-09
All TurboTax® Offerings Reviews - Page 4046
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from TurboTax Could be Better I have used Turbo Tax for years. This year was horrible. the system kept trying to upgrade after I declined. Somehow I ended up on Turbo Tax Deluxe with was completely unnecessary for me. I searched to find a way to downgrade back to free and the option wasn't there. I ended up having to clear all my data to start over which was a waste of the times I had used the first round. It seems the system is just trying to get customers to pay for unless services. There should be a downgrade option.
Date published: 2021-04-09
Rated 5 out of 5 by from Fast and Simple I just put the info from two boxes of my W-2 and I'm practically done. Turbo Tax does all the work for me and it is super easy to navigate through tax breaks.
Date published: 2021-04-09
Rated 5 out of 5 by from TurboTax is awesome This is a great product. Easy to use. I highly recommend TurboTax
Date published: 2021-04-09
Rated 5 out of 5 by from Love Turbo Tax Easy to file tax return. Would recommend using Turbo Tax to friends.
Date published: 2021-04-09
Rated 4 out of 5 by from TurboTax is easy The product is easy to work with and filing is easy.
Date published: 2021-04-09
Rated 4 out of 5 by from Turbo Tax I think Turbo Tax is a Great Tax Software to use. Very easy to use in my opinion. Over the years it just got simpler and much easier to use and to maneuver. The hyper links, I found to be extremely useful. The hyper links give explanation and clarity. Every time, if I had to call a Representative from Turbo Tax, I got excellent service, SUPER.
Date published: 2021-04-09
Rated 5 out of 5 by from Reliable and accurate Very heldpful during self tax preparation , novice tax preparer
Date published: 2021-04-09
Rated 5 out of 5 by from Just Like the Commercials say so easy so quick. never believed the commercials till now
Date published: 2021-04-09
Rated 4 out of 5 by from VERY detailed...but watch for added charges ! Very user friendly. Made a mistake ? ... easy to go back & fix... Toward the end of filling out... they WILL try to slip in for extra protection & goodies you MAY NOT NEED ! Ensure you want & indeed NEED the extra upgrades before easily clicking OK... ALL taxes ARE unique...you may or may not NEED such extra upgrades... your call !
Date published: 2021-04-09
Rated 5 out of 5 by from Turbo Tax made it so easy! Thank you so much for your help, I'm so glad we were reassured on each step we needed!
Date published: 2021-04-09
All TurboTax® Offerings Reviews - Page 4046